The ways for consumers to complain about rights protection are as follows:

(a) negotiated with the operator.

(two) to request mediation, when consumers and businesses can not be resolved through consultation, they should find a local consumer association for mediation.

(three) to appeal to the relevant administrative departments.

(four) according to the arbitration agreement reached with the operator, submitted to an arbitration institution for arbitration.

(5) bring a lawsuit to the people's court.

You can call the hotline 123 15 to make a complaint.

After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.