Personal experience template for front desk reception 1
I have been in the company for a month before I know it. I was not familiar with the company's operation mode and workflow at first. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and my responsibilities in a short time. During my work, I feel that I have been qualified for the front desk work. I am very adapted to the working environment here; I can accept the system requirements. In the past month, although there was no vigorous achievement, some progress was made. Now I would like to briefly report my work since I entered the company to the leader:
First, the daily work of the front desk
1, responsible for answering and transferring telephone calls at the front desk, recording important matters and conveying them to relevant personnel, so as not to miss or delay;
2. Responsible for supervising the hygiene and cleanliness of the company, placing tables and chairs and keeping them clean;
Second, the administrative work
1. The administrative work is very complicated, from ordering water, copying, scanning, faxing, sending express mail, printing business cards and keeping documents. The completion of every job is a test of responsibility and working ability.
2. Purchasing and keeping office supplies, filling in expense application forms and reimbursement forms, and planning company activities.
Third, personnel management.
Assist personnel in recruitment, fill in the application registration form and employment resume form, and do a good job in employee file management. Fill in attendance application form and leave slip, etc. Implement the company's rules and regulations.
In view of the shortcomings in this month's work, I need to do the following work in the future:
1, do a good job in office affairs. Pay attention to the neatness and cleanliness of the office; Try to do your job well.
2. Pay attention to collecting information in daily work in case of emergency. For example, the business card of the courier company.
3. Handle daily administrative management, assist leaders to constantly improve various rules and regulations, and make the company tend to standardized management.
4, strengthen the study of business knowledge, in-depth understanding of the company's products, in order to better assist leaders and sales staff.
As a receptionist, I need to master a lot of knowledge. In my future work, I will try my best to learn from my colleagues and further improve my theoretical level and professional ability. Finally, I would like to thank the leaders for providing me with this working platform and giving me the opportunity to improve and progress with you. Thank you for your warm help to my work during this period. Although I still have many shortcomings, I believe diligence can make up for them. As long as we understand each other, communicate with each other and make unremitting efforts, I believe the company will have a better tomorrow.
Personal experience template for front desk reception 2
Time flies, and unconsciously ushered in a new year. In the next 20 years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in 20 years.
First of all, reception at the front desk.
From 1 month to1month, I worked as a receptionist. The receptionist was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained 1000 users.
Second, the reception of the meeting
1, external conference reception
Attend the reception of provincial financial meetings, operation and maintenance department work meetings, manpower monitoring training meetings, business analysis meetings held by branches and subsidiaries, etc. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot of experience.
2. Internal meeting management
Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.
3. Video conference management
When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; Make an appointment in advance when meeting, and call all terminals to ensure that each county can attend the meeting normally.
Three. Expense reimbursement and contract entry
In this regard, in strict accordance with the company's requirements, the reimbursement documents will be received on Monday, and the leaders will sign and enter them into the system on Tuesday to do a good job of registration. Over the past year, more than 1000 reimbursement forms have been entered. More than 20 contracts were entered.
Fourth, comprehensive affairs work.
120, transferred to the office due to the change of department personnel, engaged in inquiry, signing of external documents, trade unions, office supplies, canteen management, etc. Later, he took over the work of data editing, meeting minutes and administrative book management.
By the end of the month, * * * has received about times of inquiries, and has been very enthusiastic and handled in strict accordance with company regulations. Send and receive about foreign language documents, so as to upload and distribute them in time without delay. Submit information articles, edit and edit the window.
Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.
Verb (short for verb) Other jobs
While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in the honesty speech activity; The Honesty Speech Competition won the third prize, and is currently actively preparing for the program summary, selection and performance of the 20__-20__ year cultural performance.
Sixth, shortcomings in the work.
Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.
Seven, 20__ year work plan
First of all, strengthen self-study, combine with the reality of the comprehensive department, consider the details, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.
Second, actively learn from other units, hotels and other conference reception experience to improve the reception level and enhance the company's image.
Finally, do a good job in trade union work, carry out meaningful activities, strengthen communication and exchange, and continue the activities.
Personal experience template for reception work at front desk 3
In a blink of an eye, it has reached the end of 20 years. As the receptionist of the company, under the care and guidance of the leaders of all departments of the company, with the support and help of my colleagues, I have diligently and practically completed my job and successfully completed all the tasks assigned by the leaders. I have improved myself in all aspects, but there are still many shortcomings. I need to continue to study and accumulate work experience in the future, and use my knowledge to make up for my shortcomings. This year's research and work are summarized as follows:
First, conscientiously complete their own work and tasks assigned by the leaders.
Strengthen health management, create a clean and tidy work, improve the environmental sanitation of the company's office buildings and dormitories, supervise and inspect the public health of cleaning staff every day, and make inspection records, daily inspection records, weekly inspection records and monthly inspection summary tables in time. Strengthen the safety inspection of electricity, water, doors and windows, check the safety of electricity, water, doors and windows of office buildings and dormitories every day, and make timely rectification when problems are found. And make records.
Make preparations for the reception of the meeting, make preparations before the meeting, and prepare corporate publicity materials, fruit candy tea, etc. for the guests. Make sure the meeting goes smoothly. With the establishment and maintenance of dormitory equipment and facilities, the company has continuously increased its comprehensive services for employees, and the dormitory has established drying racks, laundry rooms and automatic water heaters. In 20__ years, * * * pieces of dormitory equipment and facilities were submitted for repair, and the equipment engineering department cooperated with our department in time to facilitate the normal use of employees.
Accommodation and room reception for new employees in dormitory * * * In the past 20 years, we have handled _ _ people in the dormitory, creating a good living and rest environment for them. I keep learning, groping and summarizing my own experience in file collection, sorting and filing, constantly improving methods and taking concrete measures to complete the company's material filing work.
Second, perform your duties wholeheartedly and be a supporting role wholeheartedly.
As the leader's deputy, in the usual work, complete the work assigned by the leader with good quality and quantity, without bargaining; Take a positive attitude towards your work, work hard to finish it, and do not be offside, not in place, and not dereliction of duty. In the work coordination with other colleagues in the office, we should treat each other sincerely, help each other and learn from each other.
Third, self-evaluation.
While finishing my work seriously, I also have many shortcomings, such as insufficient work planning and poor communication. I will try my best to overcome them.
Iv. working ideas for next year
Continue to do a good job, create a good working and rest environment for employees, and manage by going up one flight of stairs. Make all kinds of preparations before the reception. If there is an opportunity, you want to take more training courses to further improve your theoretical knowledge, strengthen your work and make your management more organized.
Personal experience template for reception work at front desk 4
I. Daily work
1, make things detailed, organized and standardized.
The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low.
After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2. Keep in good working condition.
Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.
Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.
3. Learn communication and teamwork.
Communication is an indispensable ability for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.
Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.
The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.
Second, strengthen their own skills and literacy.
When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability.
At present, I have studied relevant professional knowledge, including the improvement of professional quality and ability of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.
I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by themselves, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1, work results.
Office equipment, vats of water and other accounts are complete; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.
2. Existing problems.
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.
The above problems will be solved in 20 years' work.
I really learned a lot in this year's work. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.
Personal experience template for front desk reception work 5
In 20__ years, under the correct leadership of the central leadership, with the strong support and cooperation of various departments and the joint efforts of departmental employees, the front desk of the hotel focused on sales management, paid attention to internal management, reduced costs, strengthened business training, and cared about employees' lives, etc., which better achieved the annual business objectives and achieved remarkable results. The main work at the end of the year is summarized as follows:
I. Operating conditions
The annual planned task is RMB 10,000, and the actual completion is RMB 10,000, exceeding RMB 10,000 (including the income of individual shops of RMB 10,000).
Second, the main work
1, strengthen business training and improve the quality of employees. In the past year, we mainly focused on service skills, carried out training in strict accordance with the training plan, assessed employees in stages, and strengthened on-the-job practical training to make employees apply what they have learned. Strengthen business training, take each batch of reception tasks seriously, and formulate detailed training plans and reception plans according to different stages and teams. All the staff in the front office know that only by constantly enriching themselves can all the reception tasks be completed in a down-to-earth manner. In the case of limited personnel, we require managers to personally guide the work, find problems, feed back information, negotiate and adjust in time, and achieve service standards.
2. Strengthen the construction of staff and do a good job in service guarantee. In the past year, we have always given priority to reservation and reception services. Through reasonable arrangement of rooms, improvement of occupancy rate and warm and satisfactory service, every guest in the hotel will be retained. Through the collective efforts of the front office staff, we successfully received _ _ meetings, _ _ meetings, _ _ meetings and other _ _ large, medium and small meetings. When receiving these large-scale meetings, due to the large number of participants, the check-out time is not uniform, which puts higher demands on our reception work, and we often work overtime. Due to the high reception standard of _ _ _ when receiving military region meetings.
3. Effectively carry out quality service activities. The quality service activity officially kicked off on _ _ _ _. Our department actively organizes employees to learn and thoroughly understand the spirit, and carries out a series of professional skills training for employees, which greatly improves their service awareness and skills. At the same time, a series of work processes and standards were formulated and reported, which made the front desk service better and smoother, the standards clearer, and the services more refined and standardized. Through this high-quality service activity, a series of services have gradually formed among employees.
4. Care about employees' life and create a relaxed and happy working atmosphere. The front desk work is complex, involving a wide range, and the staff is under great pressure. In view of this feature, the front desk has always stressed the need to care about the lives of employees, from department managers to supervisors can solve difficulties for employees. On holidays, managers will take the initiative to remind them to call home to greet their parents, send them fruit when they are sick, help them when they encounter difficulties in life, and let them feel the warmth of collective mutual help and love.
In order to alleviate the pressure brought by work and enhance cohesion, departments often talk to them and encourage them to meet new jobs in a better working condition. At the same time, we ask managers to play an exemplary role in business ability and dealing with people. When encountering difficulties, we must rush to the front line together with the service personnel to motivate employees, reduce their work pressure, cultivate a good atmosphere for Qi Xin, the manager, to make employees fully trust the department, so as to maintain a stable and healthy mentality and ensure the quality of customer service.
Third, shortcomings in the work.
1, the training effect is not good. After training employees, employees have a deeper understanding of the training content. However, due to the lack of a unified supervision mechanism, training is a blank sheet of paper. Although everyone understands and understands, what is done in the actual work is not appropriate, which also affects the quality of service.
2. Service quality and service level need to be improved. The frequent flow of front desk personnel greatly affects the quality of service. New employees have to go through a three-month probation period to fully master the work of this position. However, some employees leave their jobs as soon as they master their jobs, which leads to the loss of personnel, gfd, manners and etiquette, and insufficient supervision of daily work, resulting in three days of fishing and two days of drying the net. We should strengthen inspection in our daily work.
Four, 20__ year work plan
1. Pay attention to customer needs, actively and truly reflect customer needs to superior leaders, and provide basis for leaders to adjust their strategic thinking.
2, continue to strengthen training, improve the overall quality of employees, improve service quality.
3. Really care about employees, stabilize the workforce and reduce employee mobility.
4. Pay attention to staff service details and provide customers with satisfactory and thoughtful service.
5. Improve the workflow and work standards of each post, carry out quality service activities, and realize quality standardization, standardization and refined service.
Although we have made some achievements in our work in the past 20 years, we will not be proud, lax or negligent. The work next year will be even more arduous. We will carry forward our achievements, devote ourselves to our work with more enthusiasm, and strive to complete various tasks throughout the year. We believe that under the correct leadership of leaders at all levels and the joint efforts of all staff, the center will be more brilliant tomorrow.