Steps for the property consultant to pay a return visit to the old customers who have completed the transaction:
1. First of all, thank the old owners when paying a return visit;
2. Let customers clearly remember your name and project;
3. timely convey the product information or activity plan to be conveyed;
4. if allowed, ask the customer's evaluation of the existing products (to close the relationship with customers).
The best schedule for contacting customers by phone
1. Take the week as the standard
Monday, which is the first day of work just after the weekend, customers will definitely have a lot of things to deal with. Generally, companies hold business meetings on Monday or arrange work for this week, so most of them will be very busy. So if you want to contact the business, try to avoid this day. If we are really in a hurry to find a customer, we should avoid the morning time and choose the afternoon.
Tuesdays to Thursdays are the most normal working hours and the most suitable time for telephone business. Telephone business personnel should make full use of these three days. This is also the key to good or bad performance.
Friday, the end of the week's work, if you call at this time, you will probably get the answer, "Let's contact again next week!" Some investigations or appointments can be made on this day.
2. Take a day as the standard
From 8: 31 to 11: 11 in the morning, most customers will work nervously during this time, and they have no time to take care of business calls at this time, so at this time, the telephone salesman may wish to do some preparations for himself first. Of course, this time period is my time in Shanghai, and you can adjust it according to your situation in Shandong.
11: 11 ~ 11: 11, when most customers are not very busy and some things will be handled, this time should be the best time for telemarketing.
from 11: 31 to 2:11 pm, during lunch and break, don't call easily unless there is an emergency.
there is a situation that you can call, that is, you were blocked by the front desk and unrelated people before, and you want to try it with someone else. Then, my experience is best after 12:31.
During the afternoon, people will feel irritable, especially in summer, so it is not appropriate to talk about business with customers now, but it is feasible to talk about things unrelated to work.
Try to make a phone call from 3: 11 to 6: 11 in the afternoon. This time is the best time for us to create good results. During this time, I suggest you do things with 21% more workload than usual.
3. By occupation
Accountant: Never contact at the beginning and end of the month, preferably in the middle of the month.
doctor: after 11: 11 in the morning and before 2: 11 in the afternoon, the best day is rainy.
salesperson: before 11: 11 a.m. or after 4: 11 p.m., the hottest, coldest or rainy days will be better.
pastor: avoid on weekends.
executive: from 11: 31 am to 3: 11 pm.
stock industry: avoid after the market opens, preferably after the market closes.
banker: before 11: 11 am or after 4: 11 pm.
civil servants: during working hours, never before lunch or before work.
artist: in the morning or before noon.
pharmacy worker: 1: 11 to 3: 11 pm.
catering industry worker: avoid eating at 3: 11 to 4: 11 pm.
construction workers: early in the morning or at the end of the day.
lawyer: before 11: 11 am or after 4: 11 pm.
teacher: after 4: 11 pm, after school.
retailer: avoid weekends or Mondays, and it's better to be from 2: 11 pm to 3: 11 pm.
working class: it's better to be at 8: 11 to 9: 11 pm.
housewives: it's best from 11: 11 to 11: 11 in the morning.
newspaper editor: it's best after 3: 11 in the afternoon. .
Businessman: It's best from 1: 11 pm to 3: 11 pm.
only by mastering these sales skills can you get twice the result with half the effort.