According to your description, I suggest you refer to the following information:

The information of Hangzhou HP Printer Gold Service Center is as follows, please confirm by phone first:

1. Building 2, Building 16, Hangzhou Xiasha Huayuan, Jianggan District/Room 057 1-86927396 Low-end black-and-white laser printer and all-in-one machine/commercial inkjet printer/scanner, notebook /PDA, commercial desktop/thin client /POS, please confirm by phone.

2.057 1-88259450 large format printer (plotter), high-end black-and-white laser printer/color laser printer/low-end color all-in-one machine, workstation, projector, low-end black-and-white laser printer and all-in-one machine/commercial inkjet printer/scanner, notebook /PDA, commercial desktop/thin client /POS, please call to confirm.

3. Xihu District 0571-81022872/81022873 Commercial multifunction printer, high-end black-and-white laser printer/color laser printer/low-end color all-in-one machine, workstation, low-end black-and-white laser printer and all-in-one machine/commercial inkjet printer/scanner, notebook /PDA, and commercial desktop.

For the contact information of HP Gold Service Center, you can use the following official links to inquire:

/zh/support-drivers/e support/as CPPS . html

I hope the above reply can help you.

If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network, and ask an online engineer to help you solve the problem further.

More product information is available in www.hp.com.cn/800..