when we know the information and contact information of the target customers, there are always obstacles at the front desk when we call them. How should we solve this obstacle? Here I will talk about the communication skills to break through the front desk. 1. Understand the criteria for transferring calls at the front desk. The front desk or switchboard receives countless calls every day. For these calls: those who need to be transferred and those who need to be blocked, they all have their own standards. These criteria can be divided into two categories: A: Who is the caller and who to call. B: What can I do for the telephone operator? That's why the front desk likes to ask: who is it? Who are you looking for? What can I do for you? The real reason. 2. Strategy scenario simulation for the front desk (telemarketer: A, front desk: B) (1) Friend method: A: Has Xiao Meng come? B: Xiao Meng? Excuse me, that Xiao Meng A: That's Meng Canghai B: OK, I'll turn right over? (2) Important Matters Method A: Transfer to Meng Canghai B: Manager Meng, what do you want with him? A: As for the money, I asked him if he had received the account. B: OK. (3) The method of exerting pressure. We might as well take a tough attitude towards some customer service customers who ask questions in the end and tell them that this matter is beyond their responsibility. (4) Professional knowledge method A: Is it Tianyu Technology? B: Yes, who are you looking for? A: Could you put Zhang Wei through, please? I'll ask him: How to set the DIV+CSS of the program? Is the database connection program written? B: Okay, there are actually many other methods besides the above, but the most important thing is to tell the front desk the importance and necessity of your phone. < P > It comes from Lin Hanfang's classic cycle course of 58 training telemarketing instructor.