It's normal for food and beverage take-out to receive bad reviews from customers. From the customer's point of view, the store should realize that there is something wrong with its service, which leads to the customer's dissatisfaction and give bad reviews. First, the customer should apologize. If it is possible to give some practical compensation to the customer who made bad reviews, such as store coupons, if the customer doesn't deliberately find fault, the store's sincere and direct reply will make the customer feel the sincerity of the store, and also let the later customers see the positive attitude of the store. In short, we should first look for problems from the quality of our own service dishes, rather than being tough and rude to customers.

Example:

Dear guests:

Thank you for your comments on our store! We are deeply sorry for your energy in this meal. Your valuable advice is very important to us! We will distribute it to relevant departments to improve service quality! If you come to xxx next time, I hope you can book our meal again and give us a chance to apologize.

look forward to your visit again!

Signature

Date

Other examples: First of all, thank you for the inconvenience caused by your presence. I'm sorry that we will try our best to improve our service and provide better food for our customers.