summary of the annual work of the catering department Fan Wen: At present, the catering industry environment is quite severe. How to do a good job? Under the correct leadership of the hotel, the catering department has fully implemented the hotel management contract scheme, focused on economic construction, strengthened management, and made it consistent from top to bottom, so that the catering department has made steady progress and achieved good economic and social benefits in the case of sluggish catering industry and heavy contracting tasks. The main work is summarized as follows: 1. The completion of various economic indicators: how much did the annual operating income reach, how much did it increase compared with last year, how much did it increase, how much% did it increase, how much did it increase, how much% did it increase, how much% did it increase (or decrease) compared with last year, and how much did the operating expenses reach? How much is the increase (or decrease), how much is the increase (or decrease) rate, how much is the actual completion of the task in the whole year, and how much is the overfulfilled task (the quota is 3.8 million yuan). 2. Main tasks completed this year: (1) Implementing the hotel management contract scheme, improving the incentive distribution system and mobilizing the enthusiasm of employees. This year, the food and beverage department assigned 3.8 million yuan to the hotel, up 611,111 yuan from 3.2 million yuan last year, with an increase rate of 1.9%. In order to accomplish the task better, the leaders of the Food and Beverage Department have worked out the internal management plan and the benefit wage distribution plan, and broken down the economic indicators into various sub-departments according to the differences in departments, posts, technologies, skills and labor intensity, and approved the turnover, output, expenses and gross profit margin of each sub-department, accounting monthly, over-commission, energy saving and bonus, which fully embodies the principle of linking tasks with benefit wages, enabling them to give full play to their respective advantages and think about ways. The per capita monthly income this year is _ _ _ _ yuan, which is _ _ _ _ yuan higher than that in the same period last year, with a growth rate of _ _%. (2) Do a good job in standardized management. Strengthen coordination and improve comprehensive reception capacity. 1. Improve the management organization. The quality management team composed of the leaders of the Food and Beverage Department and the managers of different departments fully played its role throughout the year. The team not only divided the work, but also cooperated. The management system was implemented from top to bottom, and the first level was responsible for the first level. The management benefits were rewarded and punished, which improved the overall quality of the leaders and made the management work go smoothly. 2. Improve the meeting system of the Food and Beverage Department. The meeting includes year-end summary meeting, quarterly summary meeting, monthly business analysis meeting, weekly regular meeting, daily review meeting, after-work meeting, financial supervision and inspection meeting, health and safety inspection report meeting, etc. Due to the improvement of the system, the quality of the meeting has been improved and the instructions of superiors have been implemented in time. 3. Establish the supervision system of product estimation and supply. In order to estimate the varieties to the maximum extent, and coordinate the various departments to do a good job in product supply, we will check the estimated situation of product supply in the morning, afternoon and evening every day, set up a special book record for the varieties estimated in the local market, and at the same time go to the relevant departments to verify and verify, and ask the management personnel to sign, so as to distinguish the responsibilities. After the establishment of the system, the phenomenon of estimating five or six dishes per city has become history, and now the supply of products has been normalized. 4. Strengthen coordination. The hotel has a fine division of labor and many links. The completion of a job depends on the coordination and cooperation between departments. It is repeatedly emphasized at the weekly regular meeting that departments should not blame each other and shirk their responsibilities when problems arise. They should dare to admit their mistakes, find out each other's advantages and do a good job of coordination. This year, some disjointed and uncoordinated phenomena that existed in the past have been greatly reduced. 5. Improve the comprehensive reception capacity. This year, we will pay full attention to service standards and product quality, so that the reception capacity will be greatly improved. While receiving all kinds of club banquets, cocktail parties, wedding banquets, buffets and conference meals, we should also receive all kinds of banquets from senior leaders and major companies and hotels, such as presidents, heads of state, prime ministers and missions of many foreign countries, leaders of central ministries and commissions, governors, commanders, captains and mayors at home; On the evening of March 8, the reception unit of the city booked ***165 seats for banquets and wedding banquets, setting a record for the total number of seats booked on the opening day; On the evening of September 29th, 75 wedding banquets were held, setting a record for the total number of pure wedding banquets in history. Because of the beautiful environment, reasonable price, delicious taste and first-class service, the guests are happy and satisfied. (3) Open up business, develop income-increasing channels and expand operating income. This year, when the catering industry is depressed and business is difficult to do, the leaders of the catering department often conduct market research, do business analysis, constantly explore, boldly try again, make wise decisions and follow their own business path. First, six business projects will be opened throughout the year: buffet Chinese food, buffet hot pot, seafood whatever you want, friendship nightclub, Millennium turtle hot pot city, and restaurant chain stores (in preparation). Second, carry out joint venture activities, and the catering department cooperates with the housekeeping department, sauna center and tea house to promote business; Guests can enjoy a 15% discount if they spend with their accommodation cards. The sauna center delivers food and provides delicious tea to the tea house. Third, the promotion activities were carried out eight times throughout the year, and the California perch was rewarded with a profit of one yuan each, and the VIP room was free of minimum consumption, and the special dishes were beneficial to the eaters, at a price of 15 yuan each. Quality service month activities, courtesy month activities, promotion and prize-winning activities, etc. Fourth, the sales department and the production department regularly launch new dishes and order 18 items every month according to the needs of market consumption. More than 211 kinds of new dishes, such as Millennium old turtle soup, were launched throughout the year, which expanded the operating income by more than 1 million yuan. Through a series of business activities, the hotel improved its popularity and achieved good economic and social benefits. (4) Public relations with all staff to win more repeat customers. The leaders of the food and beverage department regard public relations as an important task, and often instill public relations awareness and knowledge at meetings and conferences. When the sales department is busy, it enriches the floor to communicate with customers and order food, and solicit their valuable opinions in different forms. On holidays, call relatives and give them gifts such as Mid-Autumn moon cakes, calendars and New Year cards. Through everyone's efforts, the overall public relations level of the catering department has improved this year, and the number of repeat customers has increased compared with previous years. (5) Enhance employees' awareness of benefits, strengthen cost control and save expenses. Food and beverage department leaders often emphasize the importance of cost control and cost saving, enhance employees' awareness of benefits, and ask employees to take action. At the same time, improve the relevant systems, clarify responsibilities and strengthen control according to the * system. Throughout the year, the Regulations on Expenses, the System of Receiving, Paying and Storing Raw Materials, the System of Blocking Loopholes, the System of Rational Use of Raw Materials, the System of Collecting Office Supplies, the System of Purchasing Articles, the System of Financial Audit and Inspection, and the System of Managing Cashiers were improved. This year, all employees have developed a good habit of saving, opening and closing the water switch, oil switch, gas switch and electric switch reasonably, and stopping the waste in time when it is found. In addition, the leaders of the food and beverage department and the manager of the supply department regularly conduct market surveys to grasp the market price dynamics and adjust the purchase price of raw materials in time. In October, the Millennium old turtle soup was originally purchased as a complete set of semi-finished products. In order to reduce the cost, it was changed into turtle and cooked by itself. It took nearly two months to save more than 31 thousand yuan. (6) Do a good job in political and ideological work and promote the improvement of economic benefits. The catering department gives full play to the role of party organizations and trade unions, cares about employees, stimulates emotions and enhances cohesion. 1. Organize employees to participate in the' 97 Yangcheng Excellent Chef and Waiter Technical Competition, and participate in hotel track and field games, calligraphy competitions, skill competitions, chess competitions, table tennis competitions, etc. Participate in the hotel's donation activities to help the poor, learn the "three-character classics" activities, and learn 51 English sentences. In all competitions, we have achieved good results, including winning six gold medals and three silver medals in the track and field meeting of the hotel. 2. Throughout the year, this department held 9 cultural activities such as skills and knowledge contest, dance and karaoke, 1 spring outing, 13 study tours, 5 symposiums of various types, 2 women's parties, 6 home visits and 21 visits to patients. Through various activities, employees have formed a strong collective that loves hotels, unites and works hard. The employees have good ideology and morality, and there are eight stories of collecting money throughout the year. The staff is stable and the turnover is small. The average monthly turnover of employees this year is about 5 people. (seven) improve the labor employment system and training system, improve the quality of employees. 1. Strict labor and employment system, catering department to recruit new employees, qualified, merit-based, do not meet the conditions, will be rejected, do not show respect, to ensure the quality of recruitment. At the same time, the superior leaders went deep into the staff, tapped talents and constantly enriched the team. Through repeated inspections, six ministers and eight foremen were promoted throughout the year. For employees who violate hotel regulations, education is the main thing, and those who refuse to change after repeated education will be punished and dismissed, and * * * will punish 11 employees throughout the year. Due to the strictness of labor and employment, the quality of employees is high and the efficiency is greatly improved. 2. Improve the training system. In order to make the training achieve the expected results, the leaders of the food and beverage department first made it clear that the training should have the guiding ideology of "purpose", "practicality" and "timeliness". Secondly, a training team was set up, and a training plan was formulated again and again, and the training was carried out in stages and in batches by combining theory with practice and taking the old with the new. For example, once a month management training, safety and health training; Twice weekly promotion training, service knowledge, service skills training, etc. Fourthly, regular assessment was conducted, and more than 211 trainings including "sales manual", "service knowledge and skills", "customer service standard", "hotel management knowledge", "product quality", "sales promotion business knowledge", "51 English sentences", "polite expressions" and "safety and health knowledge" were conducted throughout the year. (8) Pay attention to food hygiene and do a good job in safety and fire prevention. 1. Pay attention to food hygiene, improve the post responsibility system of food hygiene, set up a health inspection team, define the health responsible persons in each department, formulate a system of daily inspection, weekly appraisal and monthly summary, and carry out the mobile red flag competition, reward the sub-departments with good hygiene, and punish the sub-departments with poor hygiene accordingly. Thanks to the efforts of all the staff, no poisoning accident caused by food deterioration was found throughout the year, and it successfully passed the annual review and national inspection of star-rated hotels by provincial and municipal tourism bureaus. 2. Pay special attention to the safety and fire prevention work, set up a leading group for safety and fire prevention, implement the responsible person for safety and fire prevention in each department, conscientiously implement the policy of safety first and prevention first, formulate a safety and fire prevention system, improve safety and fire prevention measures, equip each floor with gas masks, organize employees to watch fire prevention videos, and conduct practical training on fire prevention equipment. The production department regularly cleans the oil fume pipeline and does a good job in the maintenance of various equipment. The local jelly department regularly checks the integrity of gas stoves, and through effective measures, it ensures the normal development of all the work of the catering department and the safety of property. There has been no fire accident this year. (nine) according to the star standard, improve the hardware facilities, beautify the environment, stabilize the tourists and improve the business atmosphere. The total investment in facilities increased by more than 3 million yuan in the whole year, mainly including: the renovation of the East Hall on the second floor, the renovation of the South and North Halls on the second floor, the renovation of the corridors and toilets on the fifth floor, the opening of the Friendship Nightclub, the purchase of equipment for the Millennium Old Turtle Hot Pot City, etc. Due to the perfect matching of service facilities, it attracted many repeat customers. Third, the existing problems: 1. The quality of products is sometimes not stable enough, and serving is slow. 2. The service quality of the hall is not high enough. 3. The anti-theft work is still poor, and there is a phenomenon of theft. 4. Ideas for next year: 1. Improve the quality of products and create ten signature dishes. 2. Do a good job in the management of Friendship Nightclub and Millennium Old Turtle Hot Pot City. 3. Strengthen standardized management and improve the overall management level and service quality of enterprises. 4. Open a restaurant chain branch.