2, the system management to be rigid. The key to management in the assessment, assessment of the key in the implementation. Therefore, in the implementation of institutionalized management, in the implementation of the system and the implementation of the system must be treated equally, can not favor one over the other, only "before the system, everyone is equal", as a catering service staff or in the grass-roots level management staff in order to truly convince the "law"! The seriousness of the law, in order to let everyone calmly comply with the law, the system in order to play its power, so that we do not dare to "cross the minefield".
Institutionalized management is the foundation and guarantee of the management of catering hotels, a catering hotel without rules and regulations are destined to be in the management of the broken, thus making it difficult to do strong, big. Because of all the elements of competition, the human factor is the first, as a service level of high and low for the "selling point" of the catering hotel personnel only to hold high the banner of system management, management out of the benefits can truly be reflected.
"Autonomy" management. Catering hotel personnel, whether it is the lobby manager, front office manager, or front desk waiter, backstage operator also, many of them have a similar origin, or from the same group? --Rural working class. Therefore, in the management of food and beverage hotel personnel, if you can take the "autonomy" approach to carry out self-management, often can play a better role in promoting the effect. Specific operational techniques are:
1, from among them, preferably with the ability to manage the personnel, after training or one-on-one support, etc., to quickly improve their organization, management capabilities, and appointed foreman, lobby manager or front office manager and other management responsibilities.
2, the system of catering hotels, into their ability to understand and implement the pleasant form, through the elected "head of self-government" now, by example, so as to drive the implementation of the entire catering hotel personnel.
The benefits of doing so are:
1, managers from among them, it is easier to gain their trust. This is better than hiring an outside manager, with the restaurant hotel personnel are not easy to understand the chapter and regulation to "impose" the management of a lot, and this way, it is easier to get their recognition and eventual implementation.
2, "autonomy" can let them better see the career prospects. Because autonomous "leaders" from their side, more sense of identity, more career "temptation" for them, because if they follow the rules, do a good job, there is a possibility that the next manager is their own.
The power of example is infinite. Through the management of "autonomy", as a catering hotel can achieve the effect of low-cost management, the cost is not much, but it is easy to let the system fall, can be said to kill two birds with one stone, two birds with one stone.
To teach instead of "management". As a catering hotel personnel, too much pursuit of "high-pressure" management, limited to their experience, mental capacity, etc., they are often difficult to accept, and even take the "soft resistance" and other refusal to implement, therefore, the way out, by teaching instead of "management". "Management", take the form of teaching, and constantly give them "brainwashing", so that they accept the hotel's management concepts, methods, etc., is not a more effective method. Teaching instead of "tube" specific implementation methods are:
1, in the teaching tube. As a catering hotel, both grass-roots managers of the lobby manager, or front office manager, or a
like waiters, and even chefs, they need to continue to learn and improve, and some hotels even set aside a certain amount of time each week to organize the staff to learn, in fact, this is a good time to instill the concept of hotel management and action. By repeatedly emphasizing the management content, tools, etc. in the training or on-site guidance process, it plays the role of coaching. For example, on-site simulation exercises on how to greet customers, prompting them to master the skills of reception of customers at the same time, the specific requirements are also added to play a "silent victory" effect.
2, in the management of teaching. In the implementation of the management of hotel personnel, do not forget in the management, teach them how to do, so that
hotel staff to understand that the hotel management is to help them improve, is for their services, so that they can eliminate their wariness of the management staff, and thus be able to better understand the significance of hotel management. For example, the lobby manager of a hotel found that the welcome lady standing posture is not standard, immediately give corrections on the spot, and pointed out that as a welcome staff, she stood standing line of the standard for a star hotel's influence and significance, so that in the management at the same time, to achieve the effect of teaching.
To teach instead of manage, teach and manage one, can avoid purely for the management of management, can avoid the contradictions and conflicts between managers and managers, can let the management can be implemented in a watery way, and not "too much haste", and lead to resistance and dissatisfaction of the management personnel.
Humanized management. Catering hotels, many of whom are from rural areas, they have an unusual life and work pressure, therefore, in the management, if they can give them a humane management style, it is easier to be welcomed and favored by them, they prefer subtle, and wind and rain type of management. Implementation of humane management need to pay attention to:
1, humane is not equal to humanization. As a catering hotel, humanized management is very necessary. But must not be humanized
and humanization is equivalent. Humanized management is based on the management of rational basis, more attention to the feelings of the managers and acceptance, acceptance. And humanized management is often easy to forget the principle, and ultimately let the management and the system left behind, management has become a "harmony", has become a "hello I good everyone good", has become a "and slime "and" playing Taiji "so that management can not go on. Humanized management, in fact, is a higher level of management, it can not show the mountain without revealing the purpose of management. For example, some hotels in the management of employees, the introduction of the first violation of discipline not a fine, but within a certain period of time and then punish the way, the specific practice is that the first violation of the system, only a ticket, but not really a fine, just to warn you, remind you, but if within a month again violated the system, and the two together to implement the penalties, which is a kind of humanized management. After all, people are not God, have made mistakes, by giving the opportunity to correct, sometimes can indirectly achieve the effect and role of the whip.
2, communication is the core of humane management. In the management of catering hotels, communication is essential. Good communication is better than
over any form of management tools. For example, some hotels have launched a "general manager reception day", "general manager and you face-to-face" and so on, is through this one-on-one communication to understand the hotel staff, especially the grass-roots employees of the state of life, working conditions, psychological state. For example, where do they come from, what are their living habits? Dietary habits, whether or not to adapt, etc., thus, anxious about their urgency, thinking about what they want, care about what they need, and they establish a kind of intrinsic emotional connection, so that they are touched, so that they accept the enterprise from the heart, acceptance of the management, and ultimately to achieve the effect of the rule of law without doing anything.
Humanized management, that is, managers are required to put down the manager's frame, stoop down, and make friends with the staff close to the heart, through the manager's empathy, empathy, as well as mutual two-way interactive communication, so that the upper and lower heart, **** with the management of the work of the work to do a solid, to do a good job.
Trusted management. In recent years, with the continuous emergence of chain restaurants and hotels, some specialized catering management companies should come into being, so the hosting management will be introduced by many restaurants and hotels. The emergence of hosting companies as a third-party management is the inevitable result of the specialized division of labor in catering hotels. But the hosting staff management, pay attention to the following two points:
1, hosting management output is standardized, but the implementation of the norms should be gradual. Because the cultural literacy of catering and hotel staff is generally not high, therefore, the hard instillation of processes, systems, norms, in an attempt to let them all grasp at once, is not a realistic thing, but also an undesirable thing.
2, hosted management to be effectively grafted with the catering hotel. That is to say, in the management of employees, the third-party management company must be excellent, advanced management system, can be combined with the actual situation of the hotel, can be combined with the quality of the hotel staff, level, etc., the targeted implementation of management measures, tailored to the local conditions to do the management, rather than copying and disregarding the actual.
The implementation of custodial management of employees has the following benefits:
1, avoided because too familiar with the staff, and the disadvantages of bad management. Because it is a third party, so there is no too familiar and "can not do" the embarrassment, and as an employee, for the unfamiliar third-party "manager", but also hold the fear of the heart.
2, can make the catering hotel resources focus on doing business. Through the use of third-party power, as a catering hotel can reduce the establishment of management costs, can be specialized in catering hotels, food, service up to enhance their core competitiveness, and better enhance the quality of their products and service quality.
Trusted management, or management outsourcing, is a future development trend of catering hotel management. But this third-party management only grafted on this solid soil in the catering hotel, staff management can be targeted to be more effective.
Management benefits. In short, the staff management of the catering hotel is a new topic facing the catering hotel operators, as managers, only according to the actual situation of the catering hotel staff, tailored management mode, in order to let the management of the management really play a due role, in order to let the catering hotel operation icing on the cake, and continue to create greater benefits.