5 hotel annual work summary reports

Time flies, and a period of work has ended. What achievements are worth sharing in retrospect? Write a summary of your work, draw lessons and guide your future work. The following is the summary report of the hotel's annual work compiled by me. Welcome to read it! 1

The intense and busy 21__ years will soon pass. During this year, under the correct guidance of the hotel, with the care and support of the hotel leaders, with the hard work of the staff and the close cooperation of all departments, our housekeeping department successfully passed the star re-evaluation work of the Municipal Tourism Commission. It has laid a relatively stable foundation for next year's work.

first, focus on the quality of service, with the quality of hygiene as the key, do a good job in reception and star rating.

it is our aim to create a clean and comfortable environment. To this end, in the first quarter, our hotel completely rebuilt the rooms on the third and eighth floors. Installed a computer and a smart toilet. Replaced the decorative cloth of the backrest, sofa and chair of the bed. The purchase and placement of articles have been strictly and carefully studied and discussed, striving for perfection and ensuring the grade and comfort of rooms. Moreover, the bedding in the room (including sheets, pillow cores and quilts) has been completely updated. Green plants were planted in the room and roses were placed on the bed. Make our room more warm, embody the green concept, and make customers feel the value for money. Not only that, but also antique furniture in the elevator hall reflects the noble and elegant cultural heritage of the hotel. And with the close cooperation of all departments, we worked overtime to overcome all kinds of difficulties, and completed the arrangement and cleaning and maintenance of the guest room in the first time, which made our contribution to the hotel's revenue.

Second, the training work is carried out.

There are many reasons for the considerable turnover of staff in the housekeeping department, and the new recruits are unfamiliar with their jobs, which causes considerable difficulties in management and greatly inhibits the quality and improvement of service. In order to solve this problem, we have conducted a comprehensive system training for employees, from gfd to courtesy, from entering the door to cleaning quality, from theory to practice, and we have taken pains to teach them repeatedly until they can operate independently.

in addition, we have strengthened the training of the housekeeping center, because the housekeeping center is the hub of the hotel, and every phone call and detail can reflect the image and service quality of the hotel. We have carried out one-on-one intensive training and follow-up supervision from a series of services such as telephone answering, guest clothing service, left-behind items handling and check-out, emphasizing the importance of their posts and nipping many bad factors in the bud.

iii. Maintenance and maintenance of facilities and equipment

Maintenance and maintenance of facilities and equipment is the basis for improving the efficiency and long-term development of the hotel. Therefore, in the maintenance of facilities and equipment, the housekeeping department strictly implements the maintenance regulations of facilities and equipment, regularly flips the mattress, waxes the furniture, and strictly operates and uses cotton fabrics, room appliances and facilities and equipment in the right way to prolong their service life. In particular, the housekeeping department attaches great importance to the maintenance of carpets, and requires employees to do "spot" cleaning in time whenever they find some stains on carpets in their usual work, which can not only reduce the washing times of carpets, but also maintain the overall hygiene of carpets. In the overall maintenance and maintenance of the room, we check the facilities and equipment every day, find problems, timely repair and acceptance.

Fourth, reduce costs and reduce expenses, knowing that it is effective

Reducing costs and reducing expenses has been a task that our housekeeping department has been implementing. From the reasonable arrangement of personnel to the purchase and distribution of consumables, we strictly control to ensure unnecessary expenses. At the same time, this year, we require employees to turn off air conditioning and lighting in time when cleaning the room to ensure unnecessary waste, strengthen the scrapping procedure and replacement procedure of cotton products to save expenses, and also cultivate employees' awareness of economic, environmental protection and saving.

5. The alarm of safety awareness is always ringing

Safety work is very important for both individuals and hotels. We not only require employees to be cautious and careful on the way to and from work, but also have a sense of self-protection, and pay attention to fire prevention and theft prevention in the workplace. In the first half of the year, a violent incident occurred in our hotel, which sounded the alarm for the safety of our hotel. Protecting guests' property and personal safety is our top priority and urgent task. Remind guests that the use of valuables, door insurance and anti-theft chain has fundamentally guaranteed the personal and property safety of guests. On 11/11/11, we conducted fire safety training and drills, so that everyone can know the' four abilities' and know how to use fire-fighting facilities and equipment to prevent accidents. Hotel annual work summary report 2

Now, the year's work has ended. At the end of this year, I recorded the gains and losses of this year's work, hoping that I can be more involved in my work in the future and improve my major. My summary is as follows:

1. Personal promotion

I joined the company in January. At that time, as an inexperienced employee, I was really at a loss when I looked at a lot of work in hotel logistics, and I didn't even know what I should do.

But fortunately, I have a very enthusiastic tutor. I followed him to learn what we should do and how to do it, and learned how to do a good job in purchasing step by step.

after I learned about the basic work of a procurement worker, I began to try to improve myself. What I learned in the training was always the experience of my predecessors. Through my own work, I saw many different routes. Although the routes of my predecessors were all based on their experience, I also had many routes that were more suitable for me when I was working, but this situation was not always successful, so I still had to be more cautious in my work.

Second, the work situation

As a hotel purchaser, apart from some miscellaneous things such as hotel decorations, labor tools and office supplies, the most important thing is the purchase of kitchen materials.

of course, I am mainly responsible for this. In order to get a better understanding, I followed my predecessors and ran around among suppliers. It took me a lot of time to finally understand the basic situation of this market, and at the same time I got to know and understand the suppliers.

In the later work, I tried to find better and cheaper goods by myself. Although many of them were not as good as the old employees, after a period of work, my ability also improved a lot, and I did some work for the hotel.

Third, my own shortcomings

I have worked for so long, but I still have many unfamiliar places in practical work. To put it bluntly, I am very inexperienced! As a purchaser, I still need to start from reality and learn more about the market situation! In order to better improve themselves!

IV. Summary

Although one year's work has given me a lot of knowledge, it has also made me find many shortcomings. To improve my situation, I must first start with my weaknesses, and I will sum up my shortcomings, strengthen myself slowly and improve my working ability! The hotel's annual work summary report 3

completed the work of the whole year excellently, which was affirmed by leaders and colleagues. Continuous attendance at work throughout the year, without asking for leave, being late or leaving early; The service quality and work level have been improved, and there are no complaints from guests; Be able to respect leaders, unite colleagues, be courteous and give priority to work. Now I will report the main work I did in 21__ and my plans for next year. Please correct me.

1. Main work this year

1. Correct attitude, love and be dedicated. Through this year's exercise, I gradually overcame the shortcomings of being impetuous, impatient and perfunctory, and developed a patient, meticulous and thoughtful work style. During the year, my guests complained less and praised more, and my relationship with my colleagues was harmonious. There were fewer quarrels and sarcastic remarks, and they were replaced by words of mutual encouragement and concern. Makes me more confident in my work. For the daily work of the hotel, apart from receiving guests, it is mainly to clean the guest rooms and environmental sanitation. Although I have been cleaning all day, I always gave up cleaning in some places because of the excuses of being too high, inconspicuous and difficult to move, leaving a dead corner. During this year, when cleaning the rooms and environmental sanitation, I have been careful not to let go of every stain and every particle of dust and hair. If I can't reach the height, I will drop the stool and lift it with my colleagues.

2. Learn with an open mind and ask if you don't understand. During this year, I took part in various training activities organized by the hotel with my heart, carefully studied service skills and polite expressions, asked the manager and other old colleagues for advice if I didn't understand them, and carefully pondered and practiced them after I got home. I can often use polite expressions in my daily life, get rid of the original bad customs and form good habits. In this way, my service level has been improved, my behavior has become more polite, and I have been well received among the guests and praised by my leaders and colleagues.

3. Obey the arrangement and work hard. At ordinary times, we should respect the leaders, not be careless, and do not discount the things arranged by the leaders, ensuring the quality and quantity. This year, in addition to doing a good job in room service, I participated in the reception work at the front desk under the condition of uneven front desk staff. At first, I didn't know about the reception work, and I had no confidence and fear of difficulties. Later, with the care and help of the hotel leaders, I overcame my own difficulties, studied hard, consulted from many sources, and kept practicing, so that I had a well-planned plan and did not get into trouble, and I successfully completed the tasks at the front desk. During this period, I was rated as an excellent employee of the month.

Second, the work plan for next year

In the coming year, I have become more mature, the service quality and level have been greatly improved, the service enthusiasm for guests has also increased, my work confidence has increased greatly, and I am full of confidence in my future work. In general, I was able to fulfill my duties and abide by the rules and regulations of the unit this year, so as to reassure the leaders and satisfy the guests. However, I also have some bad places to correct, such as haggling over trifles, arguing with colleagues, being lazy in my work, not being full of enthusiasm for work, and being lazy. In the new year, I will resolutely overcome these bad work styles, take advantage of last year's east wind, strictly restrain myself, seriously study and study the skills in work service, improve my service level, start from small things, start from a high starting point and have high requirements, so as to satisfy every guest and bring a comfortable, peaceful and warm home to every guest together with other colleagues in the hotel.

III. Recommendations and comments on hotels

At this moment, in the information network era, people who know the information survive, but the information collection and utilization of hotels are far from enough. A frog in a well can only understand that piece of sky forever, and only by going out can people know the world outside. It is expected that the hotel will organize more employees to go out and learn the advanced service and management level of the industry, so as to improve its own competitiveness. At the same time, hotel leaders are expected to pay more attention to the work and daily life of the staff and think more about the staff. Organizing more cultural and sports activities can not only make employees get physical exercise, but also enrich their spare time. So that every employee can devote himself to the work of the hotel with full mental state every day and make his own contribution to the prosperity of the hotel. The hotel's annual work summary report has been quietly closed for 4

21 years, and _ _ hotel has also made major breakthroughs and changes in this year. As an ordinary member of the hotel, I feel change in stability, innovation in change, development in innovation and pressure in development. This year has indelible memories and unrepeatable significance for me and my administrative department. I have gained a lot in daily management, corporate culture construction, human resources, quality inspection, security and outsourcing, etc. Every job I have experienced and completed has become the driving force for future progress and laid a good foundation for the work in 21__ _. Today, I will briefly summarize the work of the individual and the administrative department, and report my work ideas to the leaders and colleagues for 21__ _ years. I hope you can correct me.

I. Summary of my work in 21__ _

Looking back on my work in 2119, I got both gains and losses. As a shareholder of the hotel and a member of the supervisory committee, my sense of responsibility and use has also increased day by day. Before I started working in the hotel, I knew very little about this industry. In just half a year after I arrived at the hotel, with the help and assistance of leaders and colleagues, I have made great progress in my own work and that of my department. Of course, many problems have occurred in this half year, but it is also providing enough experience and capital for my work and personal growth. I summarize and analyze my personal and departmental work, and summarize my work for 21 years as follows.

1. Description of work achievements

(1) Significant progress has been made in departmental work in the past six months, and important achievements have been made in standardized management and institutionalized construction.

(2) Major breakthroughs have been made in the outsourcing work, laying a foundation for the hotel to create a good external business environment.

(3) Progress has been made in human resources work, with important progress made in personnel selection, staff training and scientific management and deployment of human resources.

(4) Progress has been made in quality inspection, and the quality inspection system has been basically established.

(5) The work of the Administration Department provides basic support for the overall work and operation of the hotel, keeps close contact with all departments and makes concerted efforts for the development of the hotel.

2. summary of work mistakes

(1) there are still some irregularities in the internal management of the department, which has affected the overall effect of the work.

(2) Pay attention to work quality and efficiency, emphasize strict management, and pay insufficient attention to employees' lives. In the future, we will strengthen communication with employees to ensure that the work requirements can be better met.

(3) The training work is not systematic, so we should pay attention to improvement in 21__ years.

3. Analysis of personal advantages

(1) Have strong affinity, have a certain management foundation, be willing to work under pressure and adapt to the working environment quickly.

⑵ I have strong learning ability, and I can master new knowledge in a short time and apply it to practical work.

(3) Have the ability of coordination and control, be good at communication, and have a strong ability to control management.

(4) the work is meticulous and good at working from details, which is of great benefit to the work.

4. Analysis of personal disadvantages

(1) Because I have been engaged in the hotel industry for a short time, I may lack professionalism.

(2) the control and grasp of the shortcomings of one's own personality should be further improved, and the advantages should be strengthened in the work, and the disadvantages should be avoided as much as possible to improve one's work behavior.

II. Work Plan for 21__

Looking forward to the challenging 21__ years, there are many plans waiting for us to implement one by one, so at the beginning of 2119, it is necessary to make a comprehensive design and planning for the work, and I hereby inform you of the departmental plans, with a view to your understanding of mine.