1. As an expert, I hope you can do the following:
(1), always follow the correct procedure and execute it quickly.
(2) display the correct program at any time (including peak hours)
(3), explain the reasons behind the workstation program
(4) Perform and explain the duties of all workstations.
As a coach, I hope you can do the following:
(1), encourage and help new employees.
(2), in addition to training, correct behavior.
(3) Praise in the right way
(4) Answer questions related to training at work.
(5) Encourage employees to smile and entertain guests.
(6) Make the learning process full of fun.
As a model, I hope you can do the following:
(1), to encourage employees to pass on McDonald's brand promise.
(2) Respect all customers and restaurant staff.
(3) Comply with all policies, procedures and standards of the restaurant.
(4), do not need to take the initiative to take action.
(5) Show good hygiene habits and wash your hands frequently as required.
(6) Always go to work on time
(7) Maintain professional appearance: the uniform is neat, the famous brand is properly dressed, and the hairstyle is appropriate.
As a teacher, I hope you can do the following:
(1), using the four steps of training effectively.
(2) Effective use of staff development planning tools and materials.
(3), training staff to correctly execute the program.
(4) Help employees decide how to contribute to the restaurant team.
(5) Pay attention to and respect the contribution of each employee.
Extended data:
human resources
Management philosophy
1, resources and recognition
Managers treat employees in the way they want.
Employees are respected and valued.
Employees' good performance, extra efforts, teamwork and customer service are officially recognized.
2, values and leadership behavior
All of us put the best interests of the company first.
We communicate frankly, listen carefully and appreciate the diversity of views.
We accept personal responsibility.
We train and study.
3. Competitive salary and benefits
Wages are equal to or higher than the local level.
Employees are satisfied with their wages and benefits.
4. Learning, development and personal growth
Employees gain work experience and can benefit from skills and lifelong value.
Companies provide employees with tools that they can use to improve themselves.
5, provide the resources needed to complete the task.
Employees have the resources needed to serve customers.
The restaurant is equipped with enough staff, so that we can provide a good customer experience, flexible schedule, work-life balance and arrange training time.
Management characteristics
(1), experience is greater than education.
McDonald's has a huge reserve army of young talents, composed of college students.
In fact, only 30% employees graduated from catering service schools, while 40% employees came from commercial schools, and the rest were composed of college students, engineers, agronomists and people who studied for 2-5 years after graduating from middle school.
McDonald's broke the decadent concept of seniority and hired a large number of young employees with no work experience.
(2) Diversity and inclusiveness
McDonald's is committed to eliminating discrimination against ethnic minorities, women and homosexuals, developing diversity and inclusiveness, accepting and actively carrying out diversity education, and promoting the concept of diversity throughout the organization.
McDonald's has established partnerships with colored people, Chinese Americans and disabled people of the National Association for Economic Progress.
In the fast service industry, McDonald's has the most minority and female franchises.
More than 40.7% McDonald's owners/operators in the United States are women and ethnic minorities.
The top 25 enterprises are all disabled.
(3) A generous welfare plan and a strong incentive mechanism.
"McDonald's welfare plan aims to attract, motivate, reward and retain talents, make employees achieve outstanding achievements and improve our leadership position.
We realize that there must be a strong welfare plan.
This is reflected in our employee commitment, attractive salary and benefits, which is one of our five employment principles. "
Mcdonald's incentives for employees are manifold:
Your health hand insurance-our health hand insurance benefits health and insurance
Your Compensation and Rewards-Our Compensation, Rewards and Recognition Program Compensation and Rewards
Investing in the future-Our savings, investment and financial management plans are investments in the future.
Help balance your work and life-Our work/life benefits can balance work and life.
(4) Unique promotion system
The characteristic of McDonald's promotion system is that people have not trained successors in advance, so their promotion in the company will not be considered. If you don't train successors in advance, then no one will be promoted.
This is like the rotation of a gear. Everyone should make sure to train their successors and do their best for it. Because it concerns his reputation and future.
Take McDonald's Company in France as an example, a rapid promotion system is implemented: an outstanding young man who just joined the work can become a restaurant manager within 18 months.
Promotion is fair and reasonable for everyone. There are no special rules and no typical career model.
Everyone is in control of his own destiny. People with quick adaptation and strong ability can quickly master the technology at all stages, thus getting faster promotion.
(5) Unique University of Hamburg
Hamburg University is a veritable university and an international training center. It receives enterprises and restaurant managers from all over the world, and not only teaches all aspects of theoretical knowledge necessary for managing a restaurant, but also teaches relevant practical experience.
More than 5000 students study in Hamburg University every year. Since 196 1, more than 80,000 restaurant managers, middle managers and owners/operators have graduated from this institution.
(6) Combination of training, assessment, motivation and promotion.
McDonald's manual stipulates that new employees must receive strict pre-job training.
New recruits must complete the training of basic operation courses before taking up their posts, and gradually become familiar with basic operation knowledge, which can speed up the service after operation.
McDonald's training system encourages waiters to "voluntarily" participate in training and improve their service skills through the temptation of salary increase. Managers will also take the initiative to "persuade" some waiters to participate in advanced course training according to their performance and quality.
reference data
Baidu encyclopedia-McDonald's