1. Hierarchical hotel management. Generally, hotels are divided into four floors, and small and medium-sized hotels are divided into 2-3 floors.

Decision-making level: this level is composed of senior hotel managers. Such as general manager, deputy general manager and assistant general manager. The main responsibility of the staff working on this floor is to make decisions and macro-control on the main management activities of the hotel, and to study and organize the implementation of the important development strategies and industrial management objectives of the hotel.

management: this floor is held by the middle management of the hotel. Such as department managers, assistant managers, executive chefs, chefs, etc., their main responsibilities are to arrange the daily work of their departments in accordance with the management policies made by decision-makers and combined with their own work experience and methods, and take the lead in implementation. Management plays a connecting role in the hotel. They are the direct responsible undertaker and the main attacker to accomplish the hotel business objectives.

executive floor: this floor is composed of employees who hold grass-roots management positions in the hotel. Such as supervisor, foreman, shift supervisor, etc. The main responsibility of the executive staff is to implement the work plan issued by the department and complete the specific work. They directly participate in the inspection and supervision of hotel service and daily work to ensure the normal operation and management activities of the hotel.

operation floor: this floor includes the front-line service personnel of the hotel. Such as greeters, chefs, waiters, etc., the responsibility of the operating staff is to accept the instructions of the department to provide standardized and standardized services to customers.

II. Division and responsibilities of hotel functional departments

1. The comprehensive office

is generally composed of clerks, logistics, archivists and motorcades.

Main functions:

(1) Draft all kinds of official documents according to the requirements of the Prime Minister's Office, and be responsible for the compilation and distribution of store newspapers.

(2) arrange relevant meetings and activities convened by the general manager.

(3) Be responsible for receiving, sending, circulating, filing and keeping all kinds of documents and related materials inside and outside the hotel, as well as the management of hotel archives, seals and letters of introduction.

(4) Formulate necessary management systems and standardize office order and procedures.

(5) Be responsible for checking and urging the implementation of the general manager's work instructions.

(6) receive visitors and coordinate internal and external relations.

(7) Be responsible for the management and use of administrative vehicles.

(8) Responsible for the dining and management of hotel staff

(9) Responsible for the flower arrangement of all parts of the hotel and the cleanliness of the outdoor part of the hotel.

(11) Responsible for the logistics benefits of hotel staff.

(11) Be responsible for coordinating the relationship with health and epidemic prevention, streets and other administrative organs.

2. The finance department

is generally composed of a closing group, a credit review group, a cost control group, an accounting group and a computer group.

(1) Be responsible for providing checkout cashier service to guests.

(2) review the business situation of the hotel on that day, and prepare a business day report for the reference of the general manager's office.

(3) Be responsible for the control and management of hotel operating costs and expenses.

(4) Responsible for the acceptance and payment of all kinds of purchased materials in the hotel.

(5) Responsible for hotel financial accounting and preparation of financial statements.

(6) Responsible for the maintenance and management of the software and hardware of the hotel computer system, and training the operators.

(7) Formulate and improve the hotel financial operation and management system.

(8) Be responsible for the management of the hotel's daily operating funds.

3. The human resources department

is composed of personnel management, labor wages and benefits, staff training, quality inspectors, etc.

Main responsibilities:

(1) According to national and local labor and personnel policies and regulations, formulate rules and regulations on hotel personnel management, labor wages and benefits and staff training.

(2) Organize organizations and posts according to the actual situation of the hotel, and determine the responsibilities and job requirements of each post.

(3) Responsible for recruiting new employees, organizing employee training and conducting assessment.

(4) assess and reward employees, enhance cohesion, mobilize enthusiasm, and tap and develop employees' potential work ability.

(5) Establish a quality inspection training network, formulate and implement the Detailed Rules for Service Quality Evaluation, and supervise the standardization and proceduralization of service operation.

4. Sales and Public Relations Department

consists of sales, planning, art design, information arrangement and public relations reception.

Main responsibilities:

(1) Analyze and study the hotel's marketing environment, and select the appropriate target market according to the market and the hotel's own conditions.

(2) formulate a reasonable price policy, research, forecast and expand the tourist market.

(3) Focus on selling hotel rooms, banquets and conference products, and maintain and develop good business relations with major customers.

(4) Establish a good market image of the hotel, continuously expand its popularity and gradually increase its market share

(5) Design and implement the hotel CI, and systematically publicize the corporate image by using various media and public relations means.

(6) plan various business theme activities, special promotion activities and other public relations activities, and cooperate with other departments to implement them.

(7) Collect, sort out and analyze the information inside and outside the hotel to serve the decision-making of the general manager's office.

(8) Participate in the hotel corporate culture construction and create a positive corporate atmosphere.

(9) Keep good communication with all walks of life and do a good job in the reception of important guests in the hotel.