gfd service etiquette

Basic etiquette of service personnel ―― gfd

(1) Overall requirements

1. Clean body: keep the body clean and tidy without peculiar smell.

2, radiant: pay attention to food hygiene, combine work and rest, and keep full of energy.

3. Appropriate makeup: Women must wear light makeup, but it should be appropriate and not exaggerated.

4. Clean hair: Wash your hair frequently to ensure that there is no dandruff, and men are not allowed to grow beards.

5. Fresh mouth: Keep the mouth fresh and free of peculiar smell.

6. Keep your hands clean: cut your nails frequently, wash your hands frequently, and keep your hands clean.

7. Uniforms should be neat: uniforms should be changed frequently, dressed neatly, and shoes should be polished.

(2) Male

1. Clothing: clothes are neat and clean, without stains and obvious wrinkles; Fasten the button and tie; Suits should not be too long or too short; Shirt cuffs should not be too fat, and leather shoes should be worn when wearing a suit; There should be nothing in the pocket of a suit jacket, no badges in the collar of the jacket, and less decoration is advisable.

2. Hair: Hair should be trimmed frequently, and the length of hair feet should be kept without covering ears and touching the collar; Do not grow a beard, and shave your face every day to be qualified without stubble.

3. Decoration: You can shave every other day, but no makeup is allowed.

(3) women

1. Clothing: Women's suits should be made slightly shorter to fully reflect the curvy beauty of women's waist and buttocks; If you wear pants, you can make the jacket a little longer. When wearing a suit skirt, you should not spend socks, and the socks should not be exposed outside the pants or skirt.

2. Hair: Wash your hair often and comb it neatly before going to work. It is not advisable to let it loose. You can add a small amount of hair oil to ensure no dandruff.

3. Decoration: Female employees should wear light makeup, and the bottom of the grave should not be too thick, which should be evenly coordinated with their skin color and background color; Avoid using too much perfume or perfume with strong pungent smell.

Basic etiquette of service personnel-manners and speeches

(1) Standing posture

1. Trunk: chest out, abdomen in, buttocks tight, neck straight, head straight and jaw slightly retracted.

2. Face: Smile and look ahead.

3. Limbs: The arms naturally droop, the hands are spread out, and the fingers fall on the seams of the legs. Special business places can hold their hands behind their backs or their hands in front of their bellies, and their right hands are above their left hands; The legs are stretched straight, the foot spacing is shoulder width, and the toes are differentiated outward.

(2) Sitting posture

1. Look straight ahead and look at the seat with the corner of your eye.

2. Walk gently to the front of the seat and sit down gently to avoid the chair from moving and making noise due to twisting your hips to find a seat or moving too much.

3. When customers visit, they should put down what they are doing and stand up to greet them. Only when customers are seated can they sit down.

4. When visiting strangers, sit in front of the seat for 1/3; When visiting regular customers, you can fall into 2/3 of the seat; Don't lean back.

5. When a lady is seated, she should gently close her skirt forward with both hands to avoid wrinkling or indecent appearance. When listening to a person, lean forward slightly or turn your upper body to the speaker, look at the other person with soft eyes, and determine the length of gaze and eye expression according to the content of the conversation. Don't look around or appear absent-minded.

6. Put your hands between your legs or flat on the table. Don't hold your chin, play with anything or make other small moves.

7. Keep your legs flat naturally, and don't cross your legs. The distance between men's legs can accommodate a punch; Ladies' legs should be close together, and their feet should not be tapped or moved.

8. Stand up from the seat, and the movement should be light to avoid causing the seat to fall or make noise. Generally, stand up from the left side of the seat.

9. When leaving the seat, lift the seat gently, and then drop it gently. Do not drag or push the chair.

(3) Moving posture

1. Walk at a moderate pace. Women should use small steps, and avoid striding, running or rubbing the floor.

2. Keep the upper body standing when walking. The range of thigh movement should be small, mainly by ejecting the calf forward to bring out the pace.

3. Employees in corridors, stairs and other public passages should walk on the right, and should not walk in the middle of the corridor.

4. when several people walk together, don't walk side by side, so as not to affect the passage of customers or others.

5. When you meet a customer anywhere, you should take the initiative to give way, not forcibly.

6. At the door of a single passage, two people are not allowed to squeeze in. When you meet a customer or colleague, you should take the initiative to step back and make a gesture of "After you" with a smile.

7. generally, when walking in the corridor, don't just pass the customers ahead. if you need to pass, you should say "I'm sorry" first, say "thank you" when the customers get out of the way, and then gently cross.

8. When rubbing against customers and colleagues, you should take the initiative to lean sideways and nod your head.

9. When guiding customers, walk two steps ahead of them.

11. Don't make strange faces, spit out your tongue, blink, look in the mirror, apply lipstick, etc. at work, and don't put anything under your arm.

11. Don't hum songs, whistle or stamp your feet while walking.

12. Don't smoke or eat in the business place during working hours.

13. Please cover your mouth with a clean handkerchief or hand when coughing.

14. When sneezing, you should walk away or turn your head to cover your mouth.

15. Please go to the restroom or the place where customers can't see you when tidying clothes or hair.

16. You should not pick your nose, tickle or cut your nails in public.

17. Don't whisper or point fingers in public.

18, don't go back and forth in the public area, make a hullabaloo about, run and chase.

19. Don't shake your legs at will.

21. When talking with customers, you should look each other in the eye. You should not always look at your watch and interrupt each other's speech at will.