The internship will certainly have a lot of harvest, you may want to share the harvest of the internship. The following is the "2020 hotel front desk internship experience experience sample", which is only for reference, welcome to read.

2020 hotel receptionist internship experience sample (a)

After more than two years of learning and accumulation, finally in xx, began a new journey in life - internship. As a secretarial student, I chose a hotel receptionist closer to my specialty as my internship position.

Just to the hotel, quite excited, after all, is the first time to really enter the community to work, to what all feel fresh and curious, but when the official on the job, only to find that the work is very hard, but also let a person benefit a lot.

The front desk as the face of the hotel, is the first impact on the guests and make the service sector. The efficiency of a hotel and the creation of profits basically start from here. As a result, hotels generally require a higher level of front desk, usually with a level 3 in English.

The work of the front desk is mainly divided into reception, room sales, check-in registration, check-out and expense settlement, of course, this also includes answering questions for the guests, to help guests deal with the service requirements, telephone transfer, taxi outcall service and air ticket booking business and other work. In addition, the front desk as a direct contact with the guests of the department, so many of the requirements of the guests will not be directly to the floor attendant, but to choose their first contact with the department - the front desk, so the front desk as the entire hotel coordination center for the work. Guests' requests are basically the same, less a hair dryer, lack of towels, want a hanger and so on, usually trivial matters, but there are some guests will be unreasonable, such as booking plane tickets, the guest said he wanted to book three tickets to Beijing, and the guest's own signature to confirm, but when our front desk staff to help book the tickets to the guest, the guest did not recognize that he booked three, and demanded that we He asked us to refund the overbooked airfare. Although we were not at fault because he signed the confirmation slip, the lobby manager asked us to admit our mistake and refund the airfare. I was very angry at the time, but as the saying goes, "the customer is God" and "the guest is always right" is a well-known motto in the hotel industry, and I've come to realize it.

The front desk of the hotel, the work of half a time into the morning shift, the shift and overnight shift three classes, rotating work, and a week off. In addition to the overnight shift for two people, the morning shift and the middle shift have three people to play. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This arrangement is more relaxed, not only in the case of heavy workload, one person can be assigned to cashier, one person to register sales, and the other person is responsible for other services and contact work. And it can also relieve the pressure on the cashier, so that the cashier can be clear-headed and make no mistakes. The most important thing is that this way of working, can quickly let the newcomer to get experience, in the workload of small time by the lead colleague guidance, the workload of large time and can absorb more experience, rapid growth.

The internship is a very good platform, so that we have a new understanding of society and awareness, only in the reality of the experience, will understand that this society is so complex, far from the good we imagine. During the hotel internship, there was a period of time, I found my own ideas and views are so childish, but then I slowly let go. In the university, we are just a blank sheet of paper, only through the internship to taste the society and life, in the front desk of this inconspicuous position, I can feel the society of human affairs, I'm a little bit of social experience and learn the way of the world, to understand the complexity of interpersonal relationships, this is the most valuable part of the whole internship process. Throughout the internship, I not only see my own good side, but also in all aspects of my shortcomings and deficiencies unreservedly magnified out, so that I pay attention to their own never pay attention to things.

Obviously, the workload of the front desk is very large, and, when the hotel receives important guests, usually the manager will be a thousand instructions and even personally deal with, do not allow negligence. Needless to say, patience and care is something that every hotel employee must have. Although the work of the hotel every day is the same, week after week, but because most of the guests are received from all over the country to come to sightseeing tours, and therefore, you can feel the different regions have different cultural atmosphere, of course, to Lin'an is mostly domestic tourists, so the exotic atmosphere is very little.

Perhaps, in the eyes of outsiders, the work of the front desk is very simple, in fact, the work of this program is complex and numerous, in this long but not long but not short of three months, I found that in order to do a good job, the mentality must be adjusted, regardless of whether the work is heavy or idle, to use a positive attitude to complete each of our work, rather than complaining; when you make a mistake, you have to think of every way to make up for your faults, rather than complaining; to make up for your faults, rather than complaining; to make up for your faults, rather than complaining. make up for your faults instead of running away. To say, now the hotel receptionist's salary is generally a base salary plus commission, that is, check-in guests more, their own wages are also high, which is considered to encourage everyone to put their heads down and work hard, overtime and overtime are also willing to adhere to the motivation of the place.

As a fledgling newcomer, I will inevitably make mistakes in my work, but the manager and his colleagues did not blame me, but gave me comfort and encouragement, which made me very touched, encountered such an enlightened boss and colleagues, but it is not easy. Thanks to an older colleague told me, no matter what kind of environment, we have to remember three points: one, diligence, two, patience, three, not ashamed to ask, I will always keep in mind.

The internship is now over, this is an unforgettable days, there are happy, sweat, bitter, it is difficult to use a word or two to say clearly. This three-month period is short, but the process is long, I want to summarize and summarize, will be strengthened in their own shortcomings, re-organize their confidence, to meet the new beginning. Through this internship, I really learned a lot of practical things, and these are precisely in the classroom can not learn.

The next two years, I will continue to study in the school, because the next stage of learning is also related to this internship, so, also for my future learning to lay a certain foundation. Finally, I would like to thank all the colleagues and managers of the hotel for your care and attention during my two-month internship, from which I have learned a lot and hope that the hotel will become better and better!

2020 hotel receptionist internship experience (two)

According to the arrangement of the teaching plan, xx years xx months xx to xx years xx months xx I was assigned to xxx natural hot springs resort internship hotel management professional courses, 6 months of internship, let me feel very deep, know a lot, harvest a lot of experience to the hard work of the work of the community, the complexity of the practice of the importance of the study of the necessity of the internship period, I conscientiousness, I have a lot of understanding, harvest a lot of experience to the work of the work of the hard work of the complexity of the community, the practice of the importance of the study During the internship period, I seriously combined with book knowledge, strictly in accordance with the school's arrangements and plans step by step, and in accordance with the guidance of the leadership of the hotel to slowly carry out the work, hard work to learn, and actively do, mastered the basic business procedures of the hotel, learned the daily operation of the wine point of the norms, to understand some of the cooking methods and dietary customs of the Cantonese cuisine, to understand the norms of the daily table manners of the Cantonese, and feel the necessity of standardized service and personalized service. To the standardized service and personalized service necessary, but also on the Guangdong catering industry has a preliminary understanding, so that I benefited a lot, y touched, a deep understanding of the close integration of learning and internship, inseparable, learning and internship are equally important, especially internship pivotal; in today's knowledge competition is becoming increasingly fierce, the competition for common sense is becoming more and more obvious, the competition for experience is more and more valuable to the hotel service industry, the competition for knowledge is becoming more and more fierce, the competition for common sense is becoming more and more obvious, the competition for experience is more and more valuable to the hotel service industry. Materialistic, economically developed, so that people's outlook on life, money, values, the concept of interest has undergone a great transformation, so that people's spiritual pursuit and material enjoyment has undergone a sea change, so the hotel industry for the just started and the beginning of the first grade and the prospect of a good hotel industry seems to be more obvious, people are also to see this good prospect, many businessmen have to look to the hotel, so make the hotel can be said to be a blossoming of a variety of hotels. The hotel can be said to be a hundred flowers blossom, a hundred schools of thought, scattered. At the same time for our own study of this profession and intend to engage in this industry in the future also said that also produces infinite power, pressure, for us to engage in the future development of this industry is more sober step, understand a lot!

First, the initial stage of adaptation

Due to this objective climate in the South and the North, the economy, life, the quality of the population and a series of external factors such as interference in the meals there are particularly unaccustomed to the heat of the climate, the discomfort of the diet, coupled with the work of the start and the environment of the hotel and colleagues of the unfamiliar, appeared nearly half a month of the Adaptation and adjustment process, which is also a challenge to us, the test of our perseverance, but the mutual encouragement of students, the hotel leadership of our concern so that I drummed up the energy, the trials and tribulations into power step by step to overcome the difficulties and challenges of the confidence and strength, the leadership's patience and teaching, the enthusiasm of my colleagues to help are motivating me, encouraging me, especially from the heart of that kind of want to enter the community as early as possible! The mood is I adapt to the hotel, accustomed to life, and strive to learn the power of the source.

Second, after the active work, hard to learn

Aggregate according to the needs of the work, the first time I will be assigned to the front desk reception, at that time the heart of the mind without distractions, full of exhaustion, the hotel to take a belt from the way to slowly recognize the work of the front desk is mainly divided into the reception, room sales, check-in registration, check-out and settlement of expenses, of course, which also includes answering questions for the guests, the hotel will be able to provide the best service to the guests. Of course, this also includes answering questions for guests, help guests deal with service requirements, telephone transfer, TAXI outcall service and airplane ticket booking business and other work. In addition, the front desk as a direct contact with the guests of the department, so many of the requirements of the guests will not be directly to the floor attendants, but to choose their first contact with the department - the front desk, so the front desk is also as the coordination of the hotel's central work. Guests' requests are basically the same, less a hair dryer, lack of towels, want a hanger and so on, usually trivial matters, but some guests will be unreasonable, such as booking plane tickets, the guest said he wanted to book three tickets to Beijing, and the guest's own signature to confirm, but when our front desk staff to help book the tickets to the guests, the guest did not recognize that he booked three, and demanded that we He asked us to refund the overbooked airfare. Although we were not at fault because he signed the confirmation slip, the lobby manager asked us to admit our mistake and refund the money for the tickets. I was very angry at the time, but as the saying goes, "the customer is God" and "the guest is always right" is a well-known business motto in the hotel industry, which I have y realized.

The front desk of the hotel, the work of half a time into the morning shift, the shift and overnight shift three classes, rotating work, and a week off. In addition to the overnight shift for two people, the morning shift and the middle shift have three people to play. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This arrangement is more relaxed, not only in the case of heavy workload, one person can be assigned to cashier, one person to register sales, and the other person is responsible for other services and contact work. And it can also relieve the pressure on the cashier, so that the cashier can be clear-headed and make no mistakes. Most importantly, this way of working allows newcomers to gain experience very quickly, be guided by their colleagues when the workload is small, and absorb more experience when the workload is large, and grow rapidly.

We little by little, drop by drop, day by day, repeated learning, not ashamed to ask, to the end is the whole reception of the basic essentials, the operation of the process I also know like the back of my hand, but due to the passage of time, the theory and practice of mastering the combination of slowly, so that we have found that some of the hotel's shortcomings, but also by the hotel people on our college students to discriminate against the pain and helplessness, and therefore and some of the leadership of the hotel also There have been theoretical debates. Especially the unfairness of the work arrangements and psychological prejudice against us, we are very unacceptable, two months passed, for the consideration of learning, began to take the initiative to apply for a change of department to study, but because of the hotel's position and our position is different, different points of interest, and therefore carried out a formal negotiation. But in the end, we were given the opportunity to learn from a departmental exchange. I then transferred to the room department service to do a grass-roots waiter, which is very different from my previous work, the front desk is the brain work, and the guest room is mainly paid for physical labor, I began to learn to do more work and less talk, so the work is also very good, very single, very pure, no competition and trouble. I learned how to do a good job in a guest room, how to make the guest room become neat and clean. Time goes by, in the guest room to learn 25 days, but the higher-ups want to transfer me to another hotel - a branch of the hotel. Originally, this is a voluntary enrollment, but without knowing the circumstances of the hotel directly informed the transfer of my past, I really do not want to go. But the hotel forced me to go, we had explained to the leadership, we are about to end the internship, I hope to stay here, stable environment to learn, do not want to go to the last month to adapt to the environment and corporate culture of another hotel, it will only make us more chaotic, can not learn anything, but the hotel could not accept our proposal, and finally contacted the school, but in the result is not too clear circumstances The hotel made the decision to dismiss me. I had no choice but to leave. I ended the 5-month internship, learning the receptionist workflow and the basic essentials of room organization. At least I still learned, in the school can not learn things.

Although the internship is only a small period of time in my career as a student, but in the process of work, I am not simply selling their own labor in exchange for compensation, but always to a student, especially to a social worker's standards to serve others, only a heart is not enough, I have learned is a sense of consciousness, the consciousness of service to others. Maybe I may not be employed as a waitress in the future, but this sense of caring for others and contributing to society will last forever. Internship is a process of contact with society, through this internship, I have a more comprehensive understanding of the organizational structure of the hotel and the operation of the business, contact with all kinds of guests, but also met a lot of very good colleagues and friends, they let me have a deeper understanding of the community, they broaden my horizons, and taught me how to adapt to the community to integrate into society. Let me contact the society in advance, recognize today's employment situation, and make an advance planning for my own employment plan in the near future. Through this internship, I found my fit with society and made a guide for my employment direction.

2020 Hotel Front Desk Internship Experience Sample (3)

The front desk, as the first reception department of the hotel, is the first department to have an impact on the guests and make services. The efficiency of a hotel as well as the creation of profits basically starts here.

xx Hotel, as part of the reform and opening up of the first part of the establishment of the hotel, has at that time more advanced equipment and accommodation. As an important commercial and industrial city in China, xx, has enough business guests, from the electronic hotel statistics, 80% of the guests are in xx official business enterprises or business group representatives, a large part of which is a long-term selection of electronic hotels as a stay in the hotel, and the hotel has signed a long-term cooperation agreement. The accommodation of these business guests has become an important profit point for business hotels like the Electronic Hotel.

The work of the front desk is mainly divided into reception and room sales, check-in, check-out and settlement of charges, guests to answer questions and deal with the service requirements, telephone transfer, taxi outbound call service and air ticket booking business. In addition, the front desk as a direct contact with the guests of the department, so many of the requirements of the guests will not be directly to the floor attendant, but to choose their first contact with the department - the front desk, so the front desk as a whole hotel coordination center for the work, which, in particular, in the electronic hotel to reflect out.

The front desk of the electronic hotel is divided into three shifts: morning shift, mid-shift and overnight shift, rotating work, and a week off. In addition to the overnight shift for one person, the morning shift and the shift have three people to play. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This arrangement is more relaxed, not only in the case of heavy workload, one person can be assigned to cashier, one person to register sales, and the other person is responsible for other services and contact work. And it can also relieve the pressure on the cashier, so that the cashier can be clear-headed and make no mistakes. Most importantly, this way of working allows newcomers to gain experience very quickly, and when the workload is small, they are guided by their colleagues who lead the class, and when the workload is large, they can absorb more experience and grow quickly.

But the problems are obvious.

Because this is basically not in the state of fine management, therefore, the responsibility of the individual is very unclear, the responsibility is not clear directly lead to the power is not clear, the emergence of the problem will naturally be shifting the blame on each other, this problem is not through the education and training can be resolved. This is not a problem that can be solved by education and training. Shirking responsibilities is inherent in human nature.

Therefore, it is necessary to solve such a problem, one person, one position, such a management method in many of the world's leading hotels as early as many years have begun to apply, and spread to the country has been a period of time. From the experience of all over the world, this can effectively improve the efficiency of reception and other work, and can give guests a neat, orderly feeling. According to the relevant content of consumer psychology, we know that an orderly environment will give people a sense of quality improvement, there is a sense of superiority, will naturally deepen the good sense of the operating units, this time with the quality of room service, the hotel in the eyes of the guests of the status of the guests will be rapidly improved.

In addition, the electronic hotel has existed a more appropriate room display and processing system, but has not been well used.

For this problem, I did a simple analysis.

Problem:

After the room check-out, the general situation of the room attendant needs 20-30 minutes to do the room, this speed is with a certain degree of randomness, the guests are different, do the room takes time is not the same.

But in due to the current operation process is: guests check out - room check liquor - room state set ok room - ready for new guests to stay.

In many cases, the guest's choice is centralized, which is mainly due to the guest's choice has a convergence, so some of the guest rooms occupancy rate and the rate of renewal of new guests is very high, this phenomenon is by the guest habits, room rates, seasons, and other conditions **** the same decision.

In our existing operating procedures, there is no time set aside for the room service staff to do the room, often appear in the room is not done to notify the floor to open the room, and then the room service staff will often have complaints. Such a situation is very unfavorable to the improvement of the quality of room service.

Therefore, I propose that we must make good and effective use of the existing electronic room display monitoring system. The main practice has the following two points.

1, re-planning from the guest check-out to set ok room process, as far as possible to draw on the actual experience of the guest rooms and front desk attendants, to make the most efficient operation process and division of responsibility.

2, from the check-out to the room attendant to do room, by the room foreman after checking the room to determine whether to put ok room, this operation is to avoid the above situation.

In addition, because the front desk staff for a long time is applied to paper and pencil records for room management, so strengthen the use of computers may require more training and regulations. This conversion may be a bit difficult. However, it is believed that as long as the management is willing to do so, and the staff can improve work efficiency, naturally it will receive good results.

2020 hotel receptionist internship experience (four)

As a hotel management graduates, should be recruited to the xx hotel has been a period of time from now, looking back on this period of time, this is a precious experience in my life, but also left me with unusual memories. Looking back on this internship in the hotel, I feel that I have benefited a lot from it, and I have learned a lot of knowledge that I could not learn in the classroom and books. Internship process unit gave me enough tolerance, support and help, in the leadership and colleagues of the care and guidance, through their own unremitting efforts, all aspects have made some progress.

The hotel opened in 20xx xx month xx, building height of 15 floors, *** have a total of 262 rooms (sets), standard room area of 20 square meters. The area where the hotel is located is densely populated, commercially developed, with convenient transportation, only 10 minutes drive to the East Railway Station and the bus terminal. On November 2, 20xx was awarded the national five-star hotel. I was assigned to work at the front desk, although I preferred the work of front desk reception to the restaurant and guest rooms, I was very apprehensive, I don't know if I can do this job? The front desk is the face of a hotel, is the first impression of the guests on the hotel to form the place, is the first impact on the guests and make the service sector. The efficiency of a hotel and the creation of profits basically start from here. As a result, generally speaking, the hotel's requirements for front desk staff will be a little higher, usually require English to pass the third level. The service of the front desk basically covers all the services that the hotel can provide, so it needs the front desk staff to have enough understanding of all the departments of the hotel in order to provide guests with satisfactory and considerate service. In the study, I have a more in-depth understanding of the hotel guests how to check in and check out of some of the basic daily operation of the front desk and practical operation. The work of the front desk is mainly divided into reception, room sales, check-in registration, check-out and expense settlement, of course, this also includes answering questions for the guests, to help guests deal with service requirements, telephone transfer, taxi outcall service and airplane ticket booking business and other work. In addition, the front desk as a direct contact with the guests of the department, so many of the requirements of the guests will not be directly to the floor attendants, but to choose their first contact with the department - the front desk, so the front desk is also as a whole hotel coordination of the central work. Obviously, the workload of the front desk is very large, and, when the hotel receives important guests, usually the manager will be a thousand instructions or even personally deal with, not the slightest negligence. It must be said that patience and care is something that every employee in a hotel must have. Although the work in the hotel is the same every day, week after week, but because most of the guests are received from the neighboring places to come to sightseeing tours, so you can feel the different cultural atmosphere of different regions. General guests of the additional requirements are basically similar, less a hair dryer, lack of towels, to a hanger or something, usually trivial; sometimes some guests will be unreasonable, but, as the saying goes: "the customer is God", "the guest is always right! "These are well known business maxims in the hotel industry.

The hotel's front desk work shift is divided into three shifts, morning shift, mid-shift and overnight shift, rotating work, and a week off. In addition to the overnight shift for two people, the morning shift and the middle shift have three people to play. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This arrangement is more relaxed, not only in the case of heavy workload can be assigned to one person cashier, one person registration sales, another person is responsible for other services and contact work, but also to ease the pressure of the cashier, so that the cashier can do a clear mind, no error. The most important thing is that this way of working, can quickly let the newcomer to get experience, in the workload of small time by the lead colleague guidance, the workload of large time and can absorb more experience, rapid growth.

Perhaps, in the eyes of others, the work of the front desk is very simple, in fact, the work of this program is complex and numerous, in the long and short months, I found that in order to do a good job, the mentality must be adjusted, regardless of whether the work is heavy or idle, to use a positive attitude to complete each of our work, rather than complaining; when you make a mistake, you have to think of every way to make up for your faults, rather than complaining; to make up for your faults, rather than complaining; to make up for your faults, rather than complaining. make up for your faults instead of running away. Now the front desk of the hotel's salary is generally a base salary plus commission, that is to say, check in more guests, their own wages are also high, which is considered to encourage everyone to bury their heads in the sand, overtime and overtime are also willing to adhere to the motivation of the power of the place.

2020 hotel receptionist internship experience (five)

A blank sheet of paper, only through the internship to taste society and life, in the front desk of this inconspicuous position, I can feel the social human affairs, I am a little bit of social experience and learn the way of the world, to understand the complexity of interpersonal relations, which is the most valuable part of the whole internship process. Throughout the internship, I not only see my good side, but also in all aspects of my shortcomings and deficiencies unreservedly magnified out, so that I pay attention to their own never noticed things.

Obviously, the workload of the front desk is very large, and, when the hotel receives important guests, usually the manager will be a thousand instructions and even personally deal with, do not allow the slightest negligence. Needless to say, patience and care is something that every hotel employee must have. Although the work of the hotel every day is the same, week after week, but because most of the guests are received from all over the country to come to sightseeing tours, and therefore, can feel the different regions have different cultural atmosphere, of course, to Lin'an is mostly domestic tourists, so the exotic atmosphere is very little.

Perhaps, in the eyes of outsiders, the work of the front desk is very simple, in fact, the complexity of the work of the program, in the long and short of three months, I found that to do a good job, the mindset must be adjusted, regardless of whether the work is heavy or idle, to use the attitude of the heart to complete each of our work, rather than complaining; when you make a mistake, to think of every way to make up for your faults, rather than complaining; when you make a mistake, to think of every way to make up for your faults, rather than complaining. make up for your faults, not to escape. To say that, at the moment, the hotel receptionist's salary is generally a base salary plus commission, that is to say, the guests who stayed more, their wages are also high, which is considered to encourage everyone to bury their heads in the sand and work hard, overtime and overtime are also willing to adhere to the motivation of the power of the place.

The internship has ended at this moment, this is an unforgettable days, there are happy, sweat, bitter, it is difficult to use a word or two to say clearly. This three months is a short time, but the process is long, I want to summarize and summarize, will be their own shortcomings to strengthen, re-organize their confidence, to meet the new beginning. Through this internship, I really learned a lot of practical things, and these are exactly in the classroom can not learn.

The next two years, I will continue to study in the school, because the next stage of learning is also related to this internship, so it also lays a necessary foundation for my future learning. Finally, I would like to thank all the colleagues and managers of the hotel for their care and attention during my two-month internship. I have learned a lot from you and I expect the hotel to get better and better!