Quality management course report

① Total Quality Management Report

Total Quality Management(TQM): refers to that all departments, organizations and personnel in the enterprise take product quality as the core, and combine professional technology, management technology and mathematical statistics technology to establish a scientific, rigorous and efficient quality assurance system, control the factors affecting quality in the production process, and take quality work as the most important.

PDCA management cycle is the most basic working procedure of total quality management, that is, plan-execution-inspection-treatment (plan, do, check, action). This was invented by American statistician W.E.Deming, so it is also called Deming cycle. These four stages can be roughly divided into eight steps. Characteristics of PDCA cycle management.

1. The four stages of PDCA cycle work program are carried out in sequence to form a big circle.

2. Each department and group has its own PDCA cycle, which has become a small cycle in the enterprise cycle.

3. Step up and move forward circularly.

total quality management mainly emphasizes the participation and quality of all employees, including the quality of systematic work, organizational quality, work quality, departmental quality, human quality, company quality and policy quality.

the basic working method of total quality is still the eight principles of quality management: customer as the focus, leading role, full participation, process method, systematic management method, fact-based decision-making method, continuous improvement and mutually beneficial relationship with suppliers.

reference "report on total quality management"://wenku./view/17F884f9c8d 376ee aeaa 31d4.

② Ask for a report on a company's quality management system

According to the relevant provisions of the Company's Management Review Procedure and the work arrangement for the management review in 2117, make the following reports on the implementation, maintenance, performance and improvement requirements of our company's quality management system:

1. Results of internal audit and external audit

1. Internal audit

According to the arrangement of the internal audit plan, the company formed two internal audit teams. Through this audit, we can see that the quality management system of our company is running well. All departments are equipped with * * * quality management system management personnel, and employees have a strong sense of quality management. Relevant business can be implemented according to the requirements, process methods and regulations planned by the company. The qms of the company is more and more consciously implemented by the employees, and the operation of the company's related business depends on the system more and more standardized and orderly. After the audit, 11 items of general nonconformities were found, and the improvement opinions and suggestions were put forward as follows:

(1) Some business personnel should pay attention to filling in the specified quality records in the process of import and export performance.

(2) we should strengthen the work of shipment inspection and keep records of hospitality inspection or factory inspection.

(3) the department should further guide the daily operation of iso9111 for new employees.

all departments should actively draw inferences to seek opportunities for improvement and constantly improve the company's quality management system.

2. External audit

In March of 2117, the teachers of cqc Shanghai Evaluation Center audited the quality system of our company, and they thought that the company could implement the quality policy and the company's quality objectives in the process of implementing the quality management system. Through goal decomposition and efforts, the company is constantly climbing to a new level, the quality management level of the company is improving, and the policies, objectives, application and implementation are effective, which can carry out the business intention of the company's leadership. On-site audit found that the system can be effectively implemented in the company, and it is hoped that the quality management system will be continuously improved through the study and implementation of 8.3 nonconforming product control. According to the external audit opinion, the company immediately carried out rectification and strengthened the daily audit work.

ii. customer feedback

according to the company's sggeic-od15-23 "measures for monitoring and measuring customer satisfaction", the office organized the business department to investigate and measure customer satisfaction from October 5 to June 6, 2117. since 2117, the company has 83 stable and contactable customers, and the business department * * * issued 83 "customer opinion inquiry forms". By the deadline for recycling, * * * recovered 83 copies.

according to article 4.3 of the measures, the recycling form is only valid if it is more than 51%. for foreign customers, if some of them fail to reply within the specified time, it will be regarded as generally satisfactory. This survey * * * issued 83 "Inquiry Forms" and recovered 83, so it is an effective survey and statistics.

according to article 4.3.1 of the measures, the survey questions are divided into eight items, and the evaluation score of each item is

5, 4, 3, 1 and 1 respectively. According to the statistical results of 14 departments of our company and the methods stipulated in the above measures, it is concluded that the customer satisfaction of our company is 94.99%.

according to the statistics, the summary analysis of the above 15 departments shows that most customers have a positive evaluation of clause 4, that is, whether we can try our best to provide convenience for you in the transaction; For clause 6, that is, if you make special requirements, how much our personnel respond accordingly, the evaluation is relatively positive. These two opinions have made a good evaluation for the service work of various departments of our company.

no customer complaints were received this year.

III. Process performance and conformity of goods and services

1. Resource management

(1) According to the company's quality documents, the human resources department carefully determines and allocates personnel engaged in work affecting quality according to their qualifications, work ability and work performance, and provides training or takes other measures in time to meet the requirements. During the year, 11 classes were organized, and employees received 212 trainings. In 2117, 11 new employees were hired, of which 1 were assigned to middle-level leadership positions, and the effectiveness of training was 111%.

(2) In order to enhance the company's image and improve work efficiency, the company has strengthened the management of office space and working environment. And built the company's local area network system, and applied broadband technology to meet the needs of quick contact with merchants. According to the requirements of the company's leaders, the design and debugging of the foreign trade manual account program were completed this year, and it was officially put into operation in the first half of the year.

2. The realization process of goods and services

The company's self-operated and agency import and export business operates according to the established import and export trade flow of our company, from the input of customer requirements to the realization of goods and services, and then the whole process of customer information feedback, analysis, measurement and improvement is carried out to ensure the realization of the quality objectives of goods and services; Ensure that valid versions of documents are used on the job site; Ensure that the resources needed for the realization of goods and services are provided, so as to achieve the planned realization of goods and services.

3. Establishment and review of requirements for goods and services

The business department can communicate with customers in time on the establishment of contracts and some amendments to contracts, and provide goods and services that meet the requirements to meet customer requirements. In addition, the company is responsible for reviewing the results of contract review by special personnel and making great efforts to confirm the customer's requirements. During the year, there were no complaints and complaints from customers about the quality of goods and services.

4. Procurement work

During the year, incoming materials and processing accounted for about 23.48%, and raw materials were provided by customers. From October to October this year, the agency export accounted for about 65%, and the procurement of raw and auxiliary materials was completed by the entrusting party. Nevertheless, the company attaches great importance to the important link of supplier evaluation, so that qualified suppliers will not be approved without specified information, and unqualified suppliers will not pay for the purchase. This not only ensures the quality of purchased materials, but also basically avoids suppliers without tax refund qualification from issuing tax refund documents. By the end of 11, 1138 qualified suppliers (including re-evaluation) have been approved, and 12 temporary procurement suppliers have been put on record. How to write a good analysis report on enterprise quality management

The premise is that you have rich working experience and understand the overall quality status of in-service enterprises;

Then write a quality analysis report:

1. Summarize and sort out the data of the overall quality inspection of the company according to the system documents operated by the company;

2. Put forward the quality problems existing in the company's operation;

3. Put forward objective improvement requirements based on the company's internal audit and management evaluation report data;

4. propose corrective and preventive measures for the internal quality problems of the company; :

④ What is the report of ISO quality management

ISO is the English abbreviation of an organization. The full name of its ISO symbol

is International Organization for Standardization, which translates into Chinese as "International Organization for Standardization, ISO 9111 family

. The following standards can help organizations of all types and sizes to implement and run effective quality management systems. These standards include:-ISO 9111 expresses the basic knowledge of quality management system and specifies the terms of quality management system; ——ISO 9111 specifies the requirements of quality management system, which is used to prove that the organization has the ability to provide products that meet the requirements of customers and applicable laws and regulations, with the aim of improving customer satisfaction; ——ISO 9114 provides guidelines for considering the effectiveness and efficiency of the quality management system. The purpose of this standard is to improve organizational performance and satisfy customers and other interested parties; -ISO 19111 provides guidelines for auditing quality and environmental management systems. The above standards are isomorphic into a set of closely related quality management system standards, which promote mutual understanding in domestic and international trade.

GB/T19111 family

The following standards can help organizations of all types and sizes to implement and run effective quality management systems. These standards include:-GB/T 19111 expresses the basic knowledge of quality management system and specifies the terms of quality management system. ——GB/T19111 specifies the requirements of quality management system, which is used for organizations to prove that they have the ability to provide products that meet the requirements of customers and applicable laws and regulations, with the aim of improving customer satisfaction. ——GB/T19114 provides guidelines for considering the effectiveness and efficiency of the quality management system. The purpose of this standard is to improve organizational performance and satisfy customers and other interested parties. ——GB/T19111 provides guidelines for auditing quality and environmental management systems. The above standards are isomorphic into a set of closely related quality management system standards, which promote mutual understanding in domestic and international trade.

⑤ How to write the analysis report of quality management data

Product quality analysis report

Quality is the life of an enterprise. Connecting with international products has brought unprecedented challenges to domestic products. And our company's products are food and beverage daily necessities in contact with food, and product quality is particularly important. At the beginning of this year, our company paid more attention to product quality than before, and improved product quality by strengthening internal management and technical transformation. By the end of 11, the product quality indicators issued by the company have been fully completed. In terms of customer complaints, we received a message of unqualified products at the beginning of the year, which was solved in time through our after-sales service, and the users were satisfied.

from the incoming of raw and auxiliary materials to the outgoing of finished products, the internal standards are strictly followed, and quality control standards are established among all processes. The supervisors were determined, the personnel and equipment in special processes were strictly verified, and the information feedback mechanism was strengthened. So that each process can be continuously controlled.

since the implementation of the standard, our products have been well received by customers, and there has never been a foreign-related quality accident, and the product quality is more stable than before, and all indicators have greatly improved. The overall product quality this year is as follows on average: from October to October, the quality objectives of various departments were achieved as follows:

Supply Department: timely delivery rate of materials: 111%;

Marketing Department:

Accurate and timely delivery rate: 111%;

customer satisfaction: 97.5%;

quality assurance center: qualified rate of ex-factory products: 111%;

compared with the same period last year, the product quality has improved, which fully proves that our company's quality management has reached a new level. However, the qualification rate of process detection still needs to be improved, and it is planned to increase a management staff to strengthen process monitoring.

through the investigation of suppliers, we have a more perceptual understanding of suppliers' production capacity and product quality assurance ability. It is helpful for us to choose excellent partners. In order to continuously monitor the supply performance of qualified suppliers, we designed the Annual Quality Evaluation Report of Qualified Suppliers, which counts the supply quantity and quality of qualified suppliers every month, effectively monitoring the timeliness and qualified rate of raw materials. The timely delivery rate of materials from 1 to 11 months is 111%. Last year, in terms of supply capacity and product quality assurance capacity, by comparing the comprehensive evaluation of various departments, we finally determined to retain a better qualified supplier.

the above measures and operation results show that the supplier control method established by our company is appropriate and effective, which is conducive to ensuring the stability of raw material quality and timeliness of supply.

the operation process of the workshop can be operated in accordance with the requirements of the process document and the process operation regulations, and the process record card and process monitoring record should be made in strict accordance with the requirements. The workshop site adopts the management method of combining regional division and hanging production marks to ensure effective delivery and effectively control product quality.

the stability of production equipment is the key to the stability of product quality. therefore, we have formulated effective equipment management regulations, defined the requirements for maintenance and the standards for integrity judgment, and confirmed the production capacity of production equipment in annealing process to confirm the effective control and maintenance of production equipment, which objectively guaranteed the stability of product quality.

All operators' operation skills were trained and assessed in time this year, which greatly improved employees' operation skills and quality awareness.

by controlling and actively cooperating with various factors, the product quality in the first three quarters was very stable. See the following table

a) raw material inspection

qualified batch rate of total batches in the quarter

1 2411 2411 111%

2 2478 2476 99.9%

3 2191 2191 111%

b) Process inspection

The qualified rate of unqualified parts in the total number of quarterly parts

1 1114 16 98.6%

2 1614 14 99.1%

3 2971 15 99.5%

c) Inspection of finished products

The total number of unqualified parts in each quarter is