Employee Code Model 1
First, to participate in the meeting norms
1, to participate in the general meeting of the participants should be ready to meet matters, 5 minutes in advance into the venue; to participate in the company's larger meeting should be 10 minutes in advance into the venue, and according to the designated location of the seat or listen to the meeting organizers.
2, there are special reasons for not being able to attend the meeting, should be in advance to the person in charge of the meeting, leave, get the consent of other people can be arranged to participate in the meeting. When you need to leave the meeting in advance, you should seek the consent of the person in charge.
3, the meeting must leave when something, light out of light, and pay attention to choose the least impact on other participants of the walking route. During the meeting, the cell phone will be set to silent or vibrate. Indeed, because of the work needs to be answered outside the venue.
4, the meeting, until the announcement of the meeting can be withdrawn. Retreat courtesy of the company's leadership at all levels and guests first; clean up their desktop health; to do tables and chairs in place; not crowded, not noisy and orderly exit.
Second, take the elevator norms
1, take the elevator stand sideways on both sides of the elevator door.
2, in and out of the elevator to be courteous, first out and then enter, in order to enter and exit.
3, when the elevator issued an overload warning, the last person to enter the exit as soon as possible, and apologize.
4, lead the guests or leaders to take the elevator. Should take the initiative to call the elevator, if the guest or leader is more than one person, you can enter the elevator first, one hand press ? Open the door? button, the other hand held down the side door of the elevator, guests or leaders to enter. Arrive at the destination floor, guests or leaders first out of the elevator, and follow the guests or leaders and guide the direction of travel.
5, not in the elevator smoking, receiving calls or loud noise.
Third, the norms of reception
1, there are people or guests within the company when visiting, nodding and immediately get up to receive, ask for the purpose, such as not belonging to the scope of my reception, take the initiative to guide it to the relevant departments or personnel. If the person concerned is not in, politely receive each other, can solve the problem for its initiative to solve.
2, according to the visitor's intention and identity, arrange the appropriate place (office, meeting room, coffee shop) to talk, not in the channel and other non-reception area and visitors to talk for a long time, without permission shall not bring foreign guests into the office area.
3, if the work at hand is busy, can not be received, to the visitor to explain the tentative request for others to take over or another time, remember to let each other wait.
4, the visitor proposed to talk to the leadership or others, screening whether it is necessary, for the necessary to lead them to the agreed place to wait for the meeting, and then leave after the introduction.
5, and visitors to talk to each other, positive to each other, as little as possible to do gestures. Do not yawn, talk while reading documents and other impolite behavior; when you need to hand a business card to each other with the guests: you should send it with both hands, and say: "I am CSR Zhuzhou. I am CSR Zhuzhou Institute of + name, this is my business card, pleased to meet you.? When receiving a business card, accept the card with both hands, slightly curtsy and say: ? Thank you? Look at the card carefully and keep it in a safe place. Can't receive another person's business card, do not look at it, throwing and stuffing.
6, accompanied by guests traveling, usually ask the guests to go first. Two people walking side by side, the guest is located on the inside of the road or wall position; three or more people walking side by side, the guest is located in the middle; need to guide, accompanied by the left front side facing the guest to give guidance.
7, important guests visit, or company leaders accompanied by a visit to the office, the office staff to pause the office, immediately stand up to show respect and welcome.
8, according to the specific circumstances to determine the appropriate way to send off. General guests to send to the door as appropriate, important guests sent to the door or elevator outside the mouth, send off the guests to return after leaving.
Fourth, other norms
1, not late, leave early, before the specified working hours, in advance to do a good job of dressing, instrumentation, such as organizing the work, there is a prior to leave; when the police emergency things leave unsuccessful, you must make up for the leave after the fact.
2, work time should keep standing upright, sitting upright, walking posture steady, prohibited to sit on the desk or casually step on the desk and chair and other behavior, should be full of spirit into the work.
3, work, timely response to notices, emails. There is a delay is not done, must take remedial measures; if necessary, should be informed of the leadership and colleagues to minimize the consequences or losses.
4, the work, to eliminate without consent, take other people's belongings; unauthorized operation of other people's equipment or computers; casually flipping through the work of information and other bad behavior.
5, into other people's offices, knock lightly first, after permission to enter; after entering, gently close the door; such as the other party is talking, wait for a moment, do not interrupt in the middle of the conversation, such as an emergency to interrupt the speech, to find the right time, and said ? Sorry to interrupt your conversation. Leave the office, gently close the door.
6, office hours do not do things that have nothing to do with work, do not read books that have nothing to do with business, web pages; do not chat on the Internet, buy and sell stocks, play games; not to the other office to walk around randomly, chatting, string of posts.
7, submit objects, such as the submission of documents, the front, the text of the other side of the direction of the hand up; if it is a pen to the tip of their own, so that the other side is easy to continue; if it is a knife or scissors and other sharp objects, the tip of the knife to their own.
8, actively cooperate with the security and front desk to do a good job in and out of the company's security work; colleagues meet each other WeChat, nodding and whispering greetings; encounter guests active WeChat greetings.
9, in the office restroom, to put an end to randomly pouring tea dregs and other items into the pool, or after the toilet does not flush, do not turn off the faucet in a timely manner, waste of toilet paper behavior.
10, economic use of water and electricity, office supplies, production materials.
Staff Code Model 2
In accordance with the requirements of the xxxx Group corporate culture construction, in order to further standardize staff behavior, enhance staff cultivation and comprehensive quality, establish a simple, standardized and efficient work order, fully demonstrate as a modern international enterprise should be a good image and competitiveness, has formulated this code of conduct.
First, the core code of conduct
Identify with the group's corporate culture, love of duty, honesty and trustworthiness, with good professional ethics, a strong sense of enterprise and a high sense of responsibility, willing to achieve for the group's xx industry, the first in the country? This *** with the vision to work hard.
Second, the general code of conduct
(a) personal instrumentation code of conduct
1, the basic guidelines
full of spirit, generous demeanor
compliance with discipline, civilized treatment of people
standardized dress, wearing a logo
2, the specific requirements
(1) full of energy at work, to maintain optimistic and cheerful, Positive mood, advocate speaking Mandarin, talk to each other, should maintain the appropriate speed and rhythm of speech, and use ? You? (1) When you are working, you should be full of energy and keep optimistic and positive mood. Thank you. and thank you. Keep the instrument neat, generous, decent, keep the office quiet and orderly, do not run away from the post gossip, playful and noisy.
(2) civilized, caring for health, do not spit, do not dump garbage, do not throw debris. Subordinates to report work to superiors, should arrive at the appointed time, in case you can not make the appointment for some reason, you should politely inform the leader. To report to the leader's office, you should knock gently on the door first and enter after hearing the greeting, pay attention to the instrument and posture when reporting, use accurate language, moderate speed and volume, and the time should not be too long. When leaders come to the office to check their work or when colleagues come to the office to exchange work, they should get up and stand. When entering or leaving the parking lot, observe order and park your vehicle according to the specified area. When using the elevator, go out first and enter later, ladies first, keep the elevator quiet and tidy, and advocate walking up and down the stairs below the third floor. When dining in the restaurant, take and eat according to the order, respect the fruits of other people's labor, take the appropriate amount, cherish food, eliminate waste, and after the meal should send the tableware to the specified location so that the service staff can unify cleaning and disinfection. Prohibit drinking during working hours and going to work after drinking.
(3) Before the company unified uniform, in accordance with the professional requirements of standardized dress, and wear the Group logo on the left chest of the jacket. After the unification of uniforms, all work time in uniform.
Men's dress code: work time required to wear a suit (shirt) or shirt, to participate in meetings or attend important events shall play a tie, so that fit, elegant, standardized. The length of suit pants should be just touching the shoes. The color of the tie shall be coordinated with the suit and shirt, clean and wrinkle-free. When wearing a tie, the collar should be fastened, the tie should be pushed to the top of the collar buckle, and the tip of the tie should just touch the belt buckle. The shirt should be coordinated with the suit and tie, with the collar and cuffs exposed 1 centimeter outside the suit, paying attention to the clean collar and cuffs, and the sleeves of the shirt should not be rolled up. When wearing a suit, hands should be inserted in the pants pockets, not in the jacket pockets. Do not insert pens in the upper pockets of the suit, and pay attention to the pockets on both sides not to bulge because of putting cigarettes and lighters. Shoes are best to wear black or dark brown leather shoes, socks in dark color is better to sit down without exposing the calf is appropriate.
Women's dress code: work time to wear a better texture of the professional dress, the requirements of beautiful and generous, not too gorgeous, and advocate the application of light makeup, accessories to moderate, try to choose the same color, pay attention to the overall dress with the coordination.
(B) Interpersonal Relations Code of Conduct
1, the basic guidelines
mutual respect, friendly cooperation
rapport and communication in good faith
enthusiasm for the public good and willing to help people
2, specific requirements
(1) advocate a good, cordial, simple interpersonal relationships, employees treat each other with sincerity, mutual respect, mutual trust, mutual understanding, harmony, and mutual understanding. Mutual trust, mutual understanding, harmony, close cooperation, in the work of establishing sincere friendship, open-mindedly listen to the views of others, more self-criticism, do not quarrel in the office, do not arbitrarily look through, take other people's belongings.
(2) actively participate in all kinds of activities organized by the Group, and internally carry forward the spirit of "xx family, group family"; externally adhere to the sincere spirit of "xx family, group family"; and externally adhere to the spirit of "xx family, group family". spirit; external adhere to the principle of sincere return to society, and social *** enjoy the fruits of development.
(C) office operation code of conduct
1, the basic guidelines
comply with the rules and discipline style style
Perform your duties with due diligence and dedication
diligently study and pragmatic and efficient
2, the specific requirements
(1) strictly comply with the company's systems, the superior to the matter should be dealt with swiftly and timely feedback, so that the beginning and the end, and to achieve the goal of the company, and to ensure that the company is not only the best, but also the most effective. Feedback, so that there is a beginning and an end, in the event of emergencies or encounter greater difficulties as soon as possible to report to the superiors, and timely and appropriate disposal; employees should be responsible for their own work, the work of other departments can make constructive suggestions, but do not overstep their authority.
(2) before going to work at least 10 minutes in advance to enter the workplace, do a good job before work, according to the specified time off work to leave the workplace, go out on official business in accordance with the provisions of the Employee Outside Approval Sheet, to do not be late, do not leave early, do not take off work, and keep the office space neat and clean. It is prohibited to play games, chat or browse web pages not related to work during working hours, and prohibited to use office phone to chat. Employees to participate in various meetings, official activities, etc., pay attention to comply with the venue discipline, cell phone to vibrate state, not casually in and out of the venue or answer the phone. Without the written approval of the company, employees are not allowed to engage in a second career; employees' immediate family members may be engaged in a conflict of interest with the company's business, the employee should be declared to the company, and put forward the position of avoidance.
(3) employees should always pay attention to strengthen business learning, obedience to the superior mobilization and work arrangements, to conserve the company's operating secrets, workday clear day, consciously safeguard the interests of the company and its image. In addition to their own work, without the authorization or approval of the company, employees can not engage in the following activities:
① in the name of the company's investigation, negotiation, contracting;
② in the name of the company's name to provide guarantees, certificates;
③ in the name of the company's comments on the news media, news;
④ on behalf of the company to attend the public event.
(5) When answering the phone or receiving guests, it is necessary to strengthen the ? The first responsible person? s consciousness, be careful not to pass the word casually without understanding each other's motives and purposes, and do not say the designated recipient's whereabouts or tell the recipient's cell phone or home phone to the caller without authorization. Never just say ? He is not in? The caller will hang up the phone.
Incoming call answering scenario demonstration:
The following is a customer's experience of calling the company, please refer to the conversation process between the staff and this customer.
Staff: Hello.
Customer: Hello.
Staff: Which one are you looking for?
The customer: please?
The staff: I'm looking for someone.
Staff: I'm sorry, he is out, may I ask where you are?
The customer: I am?
The staff: I'm sorry, he's out of town.
Staff: I'm not sure, what can I do for you?
Customer: Thank you, I'd better contact him again.
Staff: OK, if he comes back I ask him to contact you, may I ask your name? What is the phone number?
Customer: My last name is ? The phone number is ? When he comes back, let him hurry to call me.
Customer: My last name is ?
Staff: Yes, please rest assured.
Customer: Goodbye.
Staff: Goodbye.
(D) team awareness of the code of conduct
Sample Staff Code 3
I. Dialogue norms
1. Answer the user's phone, use polite language. For example: Hello! Here is China South Locomotive XXX after-sales service center, very high heart for your service, may I ask your name? Your name, please? Please ask what questions you have requests, suggestions, please leave your contact information, we will give you a reply as soon as possible, etc. or the corresponding English translation.
2. And then the customer side of the service, the use of polite language. For example:? Hello! We are China South Car XXX company sent to your unit to deal with the fault of the after-sales service engineer team. If you have any questions, please contact us. If we hope to work immediately, please assist your unit.? We are pleased to inform you that our work has been completed and we would like to ask for your assistance. The fault has been dealt with, please accept and sign your opinion, thank you. Thank you. Thank you for your support for our work. If there is anything you are not satisfied with our work, please point it out to us and we will correct it. etc. or the corresponding English translation.
3. Reception of user visits, on different occasions to use polite language. For example:? Hello! Welcome to our company to guide the exchange of work. If your unit of our products, after-sales service have any comments or suggestions, please put forward, we listen carefully and convey the relevant departments of the company, or:? We will actively improve? and so on corresponding to the English translation.
II. Other specifications
1. The same after-sales service station after-sales service engineers, more than two people will convene a pre-shift meeting for pre-shift station shouting.
2 . Pre-shift shouting categories include: layout of the day's work, the implementation of the work summary, praise and criticism, emphasize the safety of operations, shout slogans, show China South Locomotive employees professional and rigorous work style, positive, energetic mental outlook.
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