First of all, the meeting room is ready to set up the stage.

process sequence

calibrate

Prepare equipment

Prepare all kinds of instruments and equipment required according to the order requirements.

Determine the platform type

According to the number of people and requirements on the order, determine the table type of the meeting.

table

1. 1. Set the desks and chairs with equal distance and symmetry, and the front view and side view are in a straight line;

Step 2 spread a tablecloth. The tablecloth should be clean and flat, with convex seam upward and located at the center line of the desktop. The podium should be surrounded by skirts or wrapped in table corners.

3. Place the saucer or coaster on the upper right of the cut convex seam, and place the teacup on the cushion stack (coaster), with the cup handle at an angle of 45 degrees to the right (if placing paper and pen, it is required to place the paper at a position 1 cm away from the lower edge of the table, facing the back of the chair, with the pen tip facing up at an angle of 45 degrees). The sign of the hotel is on the paper. At this time, the upper edge and the right edge of the paper cutting blade are placed on the upper right of the paper, arranged neatly and in a straight line.

Place other equipment

According to the requirements of the guests, put away the required equipment, debug it and hang up the banner.

cheque

Check whether the form type meets the requirements; Whether the countertop is clean and tidy; Whether all kinds of appliances are clean; Complete placement meets the requirements.

Second, the main venue service

process sequence

calibrate

Preparatory work/about to start work

1. Half an hour before the meeting starts, prepare relevant drinks and boiled water according to the order requirements;

2. Open the meeting room door and adjust the room temperature (22-24 degrees in summer and 18-24 degrees in winter);

3. Debugging the equipment provided for the meeting, including lighting, audio and audio-visual equipment.

4. Put the sign in the designated position according to the requirements of the guests.

Conference services

1. 15 Before the guests are ready and after the meeting, the waiter stands at the door of the meeting room or at the designated position to see the guests off. Take the initiative to pull chairs and hang clothes for guests in winter;

2. Assist the organizer to verify and remind guests to keep their belongings at any time to prevent them from being lost;

3. Before the guests sit down, make tea and spread a small towel (towel rack is away from the lower edge of saucer 1 cm). Pay attention to the order of pouring water: guests first, ladies first, men first, from left to right. Replenish water every 20 minutes, replenish the podium every 15 minutes, and assign special personnel to serve; For large-scale meetings, water is poured from the first row, and one person is responsible for a line or an area to avoid repeatedly passing through the rostrum;

4. When pouring water in a thermos, be sure to hold the pot in your left hand and hold it in your chest in your right hand. Walk steadily, walk lightly, and coordinate your movements; When pouring water from behind the table, the middle finger and ring finger of the right hand hold the lid of the cup, the thumb and forefinger pick up the handle of the cup, and take a step back to keep a distance from the guests. It is advisable to pour water 70% to 80% full. After pouring, put the tea back in its original place, cover the cup, smile, hold out your hand, or say "please use tea", and then move on to the next place;

When pouring water from the conference table, the actions of the left and right hands are opposite. 6. Everything is ready five minutes before the official start of the meeting (the specific situation can be flexibly grasped);

7. During the break of the meeting, the waiter must clear the table in time;

8. During the meeting, don't leave your post and take remedial measures in time when problems are found;

9. Whether it's giving guests small towels or fruits, you should have a posture when serving.

land clearing

1. After the meeting, the waiter should carefully check the meeting place to find out whether the guests have forgotten articles and documents, whether the equipment in the meeting room is damaged or lost, and return or hand over the found articles to the guests in time, and report the problems in time;

2. Only after the guests leave can they withdraw from Taiwan, and the tables and chairs are restored to their original shapes and placed neatly;

3. Thoroughly check whether there are smoke-free hazards inside and outside the venue, disconnect the power supply, lock the doors and windows, and fill in the duty service diary form;

4. Take the initiative to contact the person in charge of the organizer for advice and maintain a good service relationship.

Third, the setting of the signing ceremony (negotiation)

process sequence

calibrate

Determine the platform type

According to the requirements of the order and the number of people, determine the size and location of the signing desk, and leave corresponding space behind the signing desk.

table

1. The signature desk is covered with a clean and flat tablecloth with skirts around it;

2. Place the flowers in the middle of the signature desk, with the best position facing the guests;

3. Set a corresponding number of tables and chairs according to the requirements of the guests;

4. Put a bar in front of the signature desk;

5. Place other equipment (microphone, banner, etc.) as required. ).

service program

1. Set drinks, wine glasses, oral paper, trays, etc. Order at the bar table according to the number of people and requirements.

2. After the guests sign, the waiter will immediately send the drinks to all the guests with trays, and the main guests will be served by special personnel;

3. After the guests propose a toast, they should immediately take away the empty glass with a tray.

Fourth, the service of the lecture venue.

Service procedures are the same as venue service procedures and standards except that tables and chairs are arranged in a row.

Verb (abbreviation for verb) VIP room service

process sequence

calibrate

Venue layout

1. Put the sofa and coffee table according to the sequence number, and the coffee table should be located at the middle side of the sofa, looking at a straight line;

2. Put flowers or green plants in the middle of the coffee table to face the guests at the best angle;

3. The placement of teacups is the same as that of the main venue;

4. Put the ashtray in the middle of the coffee table, put the matches under the ashtray, with the center distance of 1 cm and the logo facing up;

5. Stack small towels with clean smell and proper humidity on the towel rack, put them on the towel rack and put them on the left side of the teacup.

Meeting place service

1. The preparation work is the same as the site;

2. VIP room service personnel should be in place 30 minutes in advance;

3. VIPs must be led by a special person, who is responsible for driving the elevator and providing special services;

4. The VIP room must flush the tea in the teacup 15 minutes in advance, so it is advisable to pour boiling water until there is no tea;

The service staff stood at the door of the VIP room to greet the VIP, and provided tea, drinks and small towels after the VIP was seated. The temperature of the small towel should be appropriate, and there should be no hot feeling;

6. Pay attention to replace the ashtray, and there must be no more than two cigarette butts in the ashtray;

7. When the distinguished guests get up, they should be politely led to the main venue, and the distinguished guests with mobility difficulties should take the initiative to help;

8. When guiding VIPs to their seats, they should walk in front of the right side and keep a distance of 1.5 meters from VIPs. In the case of turning, you should stop and signal the direction of the important person.

land clearing

1. Clean the VIP room immediately for secondary use;

2. Lock the door to ensure the safety of the VIP room;

3. If there are any items stored in the VIP room, the guests should be prompted to keep them temporarily;

4. Other cleaning procedures for the same venue.

The service of intransitive verbs conference coffee shop

process sequence

calibrate

Preparatory work/about to start work

1. According to the number of people in the order, prepare all kinds of appliances needed. Comprise a coffee cup, a coffee spoon, a cushion stack, a sugar cup, a milk tank, a heating furnace, an oral medicine, a tablecloth, a skirt and a snack clip;

2. According to the order requirements and the number of people, determine the location and requirements of the dessert table.

3. First spread a tablecloth and put on a skirt;

4. Place each set of coffee cups neatly on one side of the coffee bar;

5. Clean the heating furnace and put it on the other side;

6. Candy cups, milk cans and mouthpieces should be neatly placed between coffee cups and coffee stoves;

7. Put the snack tray in a clean, beautiful and easy-to-get position;

8. Check whether the countertop is clean and tidy, whether all kinds of articles and appliances are clean and complete, and whether they meet the standards.

service work

1. First fill the sugar cup and milk can with sugar to make light milk; Heat fresh hot coffee on the heating furnace.

2. Take the initiative to pour coffee for the guests;

3. Ensure the freshness and heat of coffee;

4. Supplement coffee, sugar, milk, etc. At any time;

5. Take away the coffee cups used by the guests at any time and keep the countertop clean.

Seven, beverage service

process sequence

calibrate

Preparatory work/about to start work

Put the drinks and matching cups on the service tray.

Beverage service

1. Stand at 0.5m on the right side of the guest, and proceed clockwise once in the order of female first and male first;

2. Hold the service tray with your left hand, take out the cup from the tray with your right hand, and place the cup on the right side of the guest directly above the guest;

You must signal the guests before pouring the drinks. Excuse me, sir/madam. Here's your drink.

4. Take the drink from the tray with your right hand, and pour the drink into three-quarters of the cup from the right side of the guest;

5. When pouring drinks for guests, the speed should not be too fast, the brand of drinks should be oriented towards the guests, and the bottle mouth should not be oriented towards the served guests;

6. The distance between the bottle mouth and the water cup should be about 1 cm;

7. Place the bottle or beverage can with the remaining beverage on the upper right of the cup;

8. Use honorifics when serving drinks. .

Serve guests during drinking.

1. Add drinks for guests in time;

When only one-third of the drinks are left in the guest's cup, the waiter should ask the guest if he needs to add more drinks in time.

3. Take away the empty cups for the guests in time.

Attachment: Conference Reception Process

I. Preparation before the meeting

1. In advance, the meeting organizer requested to print the meeting registration notice.

2. After defining the information needed for the meeting, all the meeting information must be ready two days before the meeting registration.

3. Before the conference registration, put the materials, pens, registration instructions, inspection routes and stationery into the file bag according to the number of participants in advance.

4. Prepare the articles needed for conference reception (conference sign-in form, hotel expense general settlement sheet, hotel meal sheet, hotel accommodation sheet, sign-in sheet, return air ticket reservation sheet, payment voucher, settlement notice (confirmation) sheet, air ticket handover procedure sheet, task sheet, refund voucher, inspection route registration form, conference reception report sheet, bus bill, conference settlement sheet, list of insured persons and changes) one day before the conference registration. In addition, stationery (ticket bags, document bags, receipts, money detectors, computers, printers, rubber bands, paper clips, staplers, carbon paper, erasers, calculators, stop signs, etc.) should be prepared. ) required for conference reception; And accept the conference reserve fund.

5. Arrange representatives' pick-up work in advance (vehicle arrangement, pick-up personnel dispatch).

Second, the necessary coordination with the hotel (pre-meeting report)

1. Make room and road sign instructions for the conference group, and ask the conference delegates to find the conference group conveniently and quickly, and confirm the room numbers of the conference room and conference group with the hotel. Inform the hotel switchboard and switchboard of the name of this meeting and the room number of the meeting group.

2. Upon arrival at the hotel, the conference organizer shall confirm relevant reception procedures and precautions with the conference organizer in time. Assist conference organizers and hotels to determine the time, place and meeting room requirements, and confirm whether to use multimedia projectors and tea breaks: the number of people, the time and place of eating every day, the contents of conference banners and water signs, and other requirements.

3. Negotiate with the hotel the check-in registration method of conference representatives, hang conference banners in advance according to the time required by the conference organizers, and place water signs in the lobby.

Three. During the meeting:

1. Contact the Civil Aviation Information Office in time to confirm the accurate arrival time of the flight and arrange the pick-up personnel and pick-up vehicles.

2. Contact the pick-up personnel at any time and arrange the room and key in advance.

3. Arrange the rooms reasonably and try to avoid the appearance of natural single rooms (single men and single women). If this happens, try to persuade the guests to ask for a private room and inform the meeting organizer in time.

4. On the day of meeting registration, communicate with the airport pick-up personnel and the meeting organizer in time, and inform the hotel of the number of people eating in time, so that the hotel can prepare meals and avoid the situation that the conference representatives can't eat.

5. After the delegates arrive at the hotel, they should first ask the delegates to sign in, then pay the fees, distribute the conference materials, arrange the rooms, and ask the guests about their return trip (the return ticket is to be determined//whether to participate in the second tour); The conference receptionist asked the guests to stay in the room in the shortest possible time.

6. When charging, if a guest asks for a discount or fee reduction, he should explain the situation as far as possible, contact the meeting organizer in time, and implement it according to the opinions of the meeting organizer after consultation with the meeting organizer.

7. In the process of conference registration, contact the conference organizer and airport pick-up personnel in time to confirm the number of people who finally arrive, and increase or decrease hotel rooms in time to avoid unnecessary troubles.

8. After the report, all the cash collected should be counted and handed over to the travel agency or conference organizer for safekeeping.

9. After the report, the organizer of the meeting should know the number of arrivals, payment and inspectors in a timely and accurate manner.

10. After the report, inform the hotel of the daily number of diners during the meeting. If the number of diners temporarily decreases or increases, inform the restaurant 4-5 hours in advance. After each meal, the conference service personnel must check the number of people eating with the hotel service personnel, fill in the hotel dining statement, and sign it for approval by both parties. Delegates should know the quality and taste of dishes from time to time when dining, so as to negotiate with the hotel in time.

1 1. In case of early check-out or normal check-out during the meeting, you should inform the hotel front desk and sales department in time to avoid unnecessary loss of room charges. The conference service personnel in the evening must check the room usage of the day with the front desk, and fill in the Hotel Room Usage Form, which will be signed by both parties.

12. After the report, the dispatcher should be informed of the number of tourists, the route and the return of guests in time that night, so as to arrange car use, tour guides and booking team train tickets and air tickets.

13. When booking tickets during the conference, you should know the situation of air tickets and ticket sales in advance, and inform the guests that they will choose or recommend the corresponding flights according to the investigation. Before quoting, you should consult the quotations of trains and special tourist and entertainment routes in advance. When booking a plane ticket, you should explain to the guests that the discount will change at any time during the tourist reception season, so be sure to confirm it in advance. When booking a train ticket, you should explain to the guests that it is the tourist season, and the train ticket is very tight and cannot be guaranteed.

14. when receiving a large conference, you must take the bus in groups according to the receipt number one day before the inspection (or according to the opinions of the conference organizer), and put the group number (car number/personnel list/province list/receipt number) on the front of the car 30 minutes before the guests get on the bus, so that the conference instrument can take the bus according to the allocated car number. Before the delegates take the bus, they will instruct the tour guide to help verify the number of passengers with the receipt or representative card.

15. During the conference inspection, the conference receptionists should make a reservation for the return life of the conference delegates, and inform the planning and dispatching department of the travel agency in time to avoid delaying the trip of the conference delegates.

16. During the inspection of the conference, the conference receptionists must count the number of visitors on that day with the tour guide every morning and check with the conference organizer, and inform the tour guide of the inspection arrangements for special tourists, so that the tour guide can arrange the time reasonably during the inspection and avoid delaying the trip of the conference delegates.

17. One day before the end of the meeting, fill in all meeting forms (no alteration is allowed), prepare all consumption bills and registration forms, and settle accounts with the meeting organizer. (The expenses paid by the conference organizer include: room fee, meal fee, conference room rental fee, projector rental fee, registration notice and printing of study materials, address book printing fee, stationery for conference delegates, inspection fee, etc. ).

18. On the day before the end of the conference visit, the conference reception staff should arrange personnel and vehicles in advance to send the conference delegates to the station according to the reservation of the return tickets of the conference delegates.

19. After the meeting, the meeting receptionists must arrange and file the materials and forms of this meeting in time and report them to the meeting reserve fund.

20. Confirm the final consumption amount with the hotel and notify the travel agency to settle the account.