Hygienic standards for guest rooms include:

1. Visual standard

Refers to the standards that guests, employees and managers can feel through vision or smell (such as dust, stains, smells, etc.). ), but due to different individual feelings, the standard only stays on the surface.

(1) There is no stain where the eyes see it;

(2) There is no dust where the hand touches;

(3) Equipment and supplies are virus-free;

(4) The air is fresh and tasteless.

2. Biochemical standards

It is a standard for sampling and testing professional instruments by professional epidemic prevention personnel, including washing and disinfection standards, air hygiene quality standards, microclimate quality standards, lighting quality standards and environmental noise allowable values standards. Biochemical standard is a deeper standard to measure the cleanliness and sanitary quality of guest rooms.

Room managers and cleaning and sanitation personnel should be familiar with our sanitary operation procedures and standards and constantly improve them to reflect the service quality and management level.

Quality control method of guest room cleaning

The characteristics of guest room cleaning and sanitation management are wide management space, scattered personnel and difficult centralized control. Guests attach great importance to room hygiene and have high requirements. Therefore, strict quality control of room cleanliness is of great significance to enhance the image of room products and meet the needs of guests.

1. Strengthen employees' awareness of health and quality.

In order to improve the sanitary quality of guest rooms, first of all, the service personnel involved in cleaning are required to have good sanitary awareness. Therefore, pre-job and on-the-job training must be done well, so that employees can establish a sense of post responsibility of hygiene first, standardized operation and self-inspection. At the same time, room managers and service personnel are required to pay attention to personal hygiene, starting from themselves, that is, to enhance their image and strengthen hygiene awareness and hygiene habits.

Secondly, constantly improve the understanding of guest room staff on the hygiene standards of foreign-related star-rated hotels, strictly distinguish them from their own daily hygiene standards, and integrate them with international hygiene standards. Don't treat the normal hygiene requirements of some international tourists as "cleanliness addiction".

2. Formulate the quality control standards for cleanliness and hygiene.

(1) operation standard

(2) Quality standards

(3) Limit standards

Some service regulations and operating procedures are the basis for ensuring room cleanliness, and also the basis for assessing and supervising the work of room cleaners. The rules and procedures of room cleaning in different hotels will be slightly different, but they all conform to the principle of "convenient for guests, convenient for operation and convenient for management" and serve to improve quality.

Part III: "Green Hotel" and "Green Guest Room"

1In June, 1992, the United Nations held the "United Nations Conference on Environment and Development" in Rigai, Nei Lu, and adopted the "2 1 Century Agenda", marking that the world has entered a green era of "protecting the environment, advocating nature and promoting sustainable development". Green hotels and green rooms in line with the concept of sustainable development will be widely respected and welcomed by hotel operators and customers.

First, the meaning of green hotels in China

"Green Hotel" is a hotel that advocates green consumption, protects ecology and makes rational use of resources by applying the concepts of environmental protection, health and safety. Its core is to provide customers with comfortable and safe green rooms and green restaurants that are conducive to human health requirements. "Safety, health and environmental protection" is the main content of China Green Hotel.

1. Safe

This is a basic feature of green hotels. In hotels, the five main factors affecting safety are fire safety, public security safety, food safety, occupational safety and consumption safety.

keep fit

It refers to providing healthy services and enjoyment for consumers, namely green rooms and green restaurants. Therefore, in the process of building green hotels, we should take "people-oriented" as the starting point; When evaluating green hotels, whether to provide healthy services and products should be regarded as an important feature and factor.

3. Environmental protection

The environmental protection of green hotels mainly includes three aspects:

(1) Reduce waste and maximize resource utilization. For example, let consumers order food in moderation and pay attention to saving.

(2) In the process of hotel construction and operation, minimize the impact and damage to the environment. For example, according to customers' opinions, green hotels can avoid adding unused items to avoid pollution caused by excessive use of disposable consumables.

(3) Reduce the material and energy consumption of the hotel to the lowest point. Such as room lights, air conditioning and other green concepts.

Hotels and restaurants that meet or exceed the standards of green hotels will be allowed to use the green hotel logo. At present, the green hotel is marked with "Ginkgo Leaf".

Green room: refers to a room without building, decoration and noise pollution, and the indoor environment meets the requirements of human health; All articles and appliances in the guest room and their use meet the environmental protection requirements.

Second, the significance of creating a green hotel

"Green Room" is a room product provided by a green hotel. It must meet some basic requirements of a "green hotel", including the minimum impact of the operation of guest room equipment on the environment, the minimum consumption of guest room materials, the guest room environment meeting the safety and hygiene standards, and providing good natural space for guests.

Creating a green room has the following significance:

1. Save energy and reduce costs.

According to experts' calculation, the establishment of 1 10,000 green hotels in China will save 3 billion kWh, which is equivalent to the power generation of the Three Gorges Power Station in the past month and the electricity consumption of1670,000 urban households in one year. Save 200 million tons of water, which is equivalent to the water consumption of 20 West Lakes and1850,000 urban households in one year. The guest room is a big profitable hotel, and it is also a big consumer of energy and commodities. Creating green rooms will make great contributions to saving national energy consumption and reducing hotel costs.

2. Advocate green consumption and establish a good image.

Now more and more customers, especially foreign customers, are beginning to care about environmental issues. The survey shows that 90% of Americans are more willing to buy green products when they consume, and 66% of Americans are even willing to pay higher prices for green products. Among young consumers, most consumers are more willing to buy the enterprise products of green environmental protection organizations. The green guest room advocates green consumption, conforms to the changing trend of consumption trend, embodies the high environmental legal concept and environmental moral concept of the enterprise, and has a strong sense of social responsibility, so that customers can feel that the hotel is committed to environmental protection and sustainable development while providing them with quality services. Only in this way can we win the respect and trust of consumers and the support of the government. Greatly improve the public image and popularity of the hotel, and create huge intangible assets and business opportunities for the hotel.

3. Stable and ambitious employees are beneficial to environmental protection.

By creating green rooms, employees can clearly realize that hotel management has social responsibility and social value besides commercialization. This is conducive to improving employees' initiative and trust in the hotel, and is conducive to the stability of the staff. It is conducive to enhancing the environmental awareness and sense of responsibility of hotel employees, thus promoting the environmental protection movement of the whole society. The environmental pollution caused by hotels includes air pollution caused by fuel combustion, sewage pollution and solid waste pollution caused by guest room consumer goods. Creating green rooms can reduce these pollutions.

Third, the 4R principle of green room.

Principle of reduction: hotels should use as little raw materials and energy as possible without affecting the quality of products and services. By reducing the volume, weight and packaging of products, the cost and garbage can be reduced, and the established economic and environmental benefits can be achieved. Reuse principle: Under the premise of not lowering the hotel facilities and service standards, the articles should be changed from one-time use to multiple use or adjusted use as far as possible, and should not be easily discarded, thus reducing the scope and consumption of disposable goods. Principle of recycling: articles are recycled after use and become available renewable resources. Replacement principle: In order to save resources and reduce pollution, hotels use pollution-free items or recycled items as substitutes for some items.