1, ability target

Can provide cabin service for passengers with a friendly smile;

Strong language skills and good communication skills;

Ability to choose the right clothes and makeup;

Have the ability to provide passengers with quality services such as catering, emergency handling and service dispute handling;

Able to use proper manners and standardized etiquette movements for cabin service;

2. Knowledge objectives

Master the basic requirements of professional etiquette and appearance beauty that aviation service personnel should have;

Master the standard gestures of aviation service personnel;

Master the principles and procedures for the application of aviation service personnel;

Master the common service etiquette norms of aviation service personnel.

Familiar with common problems and handling procedures in cabin service;

3. Quality objectives

Develop good personal etiquette and elegant temperament;

Strong sense of teamwork and service;

Strong language skills, good at communicating with others and showing themselves;

Ability to adapt to special environment and strong psychological quality.