My father is also a hotel manager, who has worked in this industry for more than 20 years. With his love for the industry and persistent pursuit for decades, I deeply feel from him that without his love for the industry, how could he eventually become an excellent professional manager as always? It is so hot

Love is the foundation of success.

Second, to do a good job in grass-roots management requires more than two years of practical work and experience accumulation.

After graduating from junior high school, waiters who worked hard with their father at the bottom of the catering industry began to study while working. Two years later, I began to do the basic management of the hotel independently. With the original practical foundation, it is relatively handy. This is because of solid practical work experience.

The strength of the three teams is the magic weapon to win.

Only when you have the ability to build and manage a team can you really accomplish your task well. I think that to build and manage a team, we must first have core cohesion and do everything fairly, openly and justly. Treating employees equally requires not only understanding everyone's personality, advantages and disadvantages, but also caring for them like parents. It is normal for employees to make mistakes, but employees who make mistakes must not be criticized and punished blindly. It is necessary to help employees get rid of their shortcomings ideologically, otherwise they will behave themselves and repeat the same mistakes. Therefore, in order to get rid of employees' shortcomings, we must first understand their advantages, point out their shortcomings while affirming their advantages, which is relatively easy for employees to accept, and also allows employees to recognize the observation and leadership style of leaders. Moreover, it really helps employees ideologically, and gets twice the result with half the effort. Only in this way can we build our own team, and it is a team with core concepts and cohesion. Then managing this team is a matter of course.

Four simple tasks are repeated, and only by practicing basic skills can we achieve Excellence.

Employees' skills are the result of practice. The six skills of catering staff need to be trained, and theory and practice should be combined. This requires managers to be proficient in business. Only proficient managers can convince employees and lead them to master and operate various skills skillfully. I think the skills of employees are not only for serving customers, but also a window to show the scale, grade, management and corporate culture of the enterprise. As long as you practice your basic skills hard, you can be excellent.

Only by instilling the idea that "the customer is God" can the customer be satisfied.

The idea that customers are God is the service aim of almost all service industries, but it is not enough to make customers recognize and satisfy by shouting. First of all, managers need to have such awareness, and then instill this awareness into employees through theory and practice, unify their thoughts and actions, and the result will be perfect. Customer satisfaction is our pursuit!

Health is the soul.

Hotel hygiene work should be put in front of all work. Good environmental hygiene and personal hygiene are the premise of customer satisfaction and need continuous efforts. Managers should formulate a fair and effective health management system and supervision mechanism with clear rewards and punishments. Only by making employees form hygienic habits can hotel work have a soul.

Lead all employees to sell.

The ultimate profit of the hotel lies in the sales of products. Good sales skills and techniques protect the core interests of the hotel. Familiar with products, tastes, allusions, prices, promotions, psychology, customers, fluent in language, friendly, accurate positioning, careful observation, value for money, continuous learning, customer satisfaction, full marketing, get twice the result with half the effort! ! !

Know your customers and do a good job in marketing. The market is crowded.

Every employee can do marketing, and the key is how to build customers. Know the customer, be considerate, be the guest of honor, observe the customer's every move, let the customer feel warm, natural, respected, satisfied with the guest of honor, appropriate language, detailed work notes, fair interest mechanism, etc. Before entertaining guests.

Absolute obedience, dedication, determination, consistency, neither supercilious nor supercilious, team consciousness, and ultimate success!