1, 65438+February1~ ~ 65438+February 30 * * The total turnover is about 600,000 yuan.

2. The main wedding banquets are

(1) 65438+February 65438+1October 18, the table mark is 588 yuan.

(2) On February 24th, 65438, there were 36 tables, and the wedding banquet turnover calculated by standard 600 yuan was about 32,000 yuan.

3. Other consumption is 570,000 yuan, with an average daily consumption of 20,000 yuan.

4. Catering is mainly based on unit consumption this month, and there is little zero consumption.

5. The indicators issued by the hotel were not completed this month, mainly because the indicators issued by the hotel did not match the actual situation, and the department had shortcomings in marketing and service.

Second, the staff work situation

1, the enthusiasm of employees is always very poor.

2. Employees' work consciousness is not enough.

3. Employees lack enthusiasm for dining customers.

4. Health work has improved, but it is not sustainable.

Three. Management adjustment

1. The management has made adjustments and added a supervisor.

2. Strengthen the follow-up of the access and public health of the dining area, and regularly clean the area as soon as possible, and the health has been significantly improved.

3. The problems existing in the service are mainly the lack of service awareness of employees, and the emotionalization of employees is more common. I also took some measures against each other, such as

(1) Take alternative measures to solve the problem that employees cannot change their nature.

(2) Carry out package service.

(3) Do a good job in the ideological work of employees.

4. The training is mainly aimed at pre-meal etiquette and politeness. Employees have improved in this respect, and other training is less, mainly based on on-site guidance of managers. This kind of training will be strengthened from next month.

5. The activity department has not been carried out, mainly because the catering business is not very good, and it may not be effective after it is carried out. At present, the department is making a plan for a cool summer activity, which is planned to be submitted for approval in May, and will start operation in1February. Those who need sponsorship will be reported to buyers.

Fourthly, some related systems have been introduced for the management of restaurants, but they are implemented slowly by various groups. The inspection, supervision and guidance on key issues are insufficient, and the department should strengthen management in this regard in the future.

Work plan for next month:

1. Strengthen service training (see training plan).

2. Make a cool summer activity plan and try to report it to the general manager's office before the end of the month.

3. Improve employees' awareness of energy conservation and care for hotel property.

4, the weather began to turn hot, do a good job of killing insects and flies.

5. Strengthen employee labor discipline and employee attendance system.

6. Cooperate with the hotel for off-season marketing.