when you find that the food and beverage hygiene is not clean, you can complain to the local food and drug supervision and administration department. These departments are responsible for monitoring the hygiene status of the catering industry and ensuring food safety and hygiene. You can contact the department and provide relevant evidence and information, such as photos, videos, receipts, etc., so that they can investigate and deal with them.

in addition, if you think your rights and interests have been infringed, you can also complain to the consumer protection agency. These institutions will provide you with relevant legal advice and rights protection services to help you safeguard your legitimate rights and interests.

when you complain, you are advised to keep calm, describe the problem objectively and provide as much evidence and information as possible. At the same time, you can ask relevant departments or institutions to give timely response and treatment to protect your rights and interests.

It should be noted that the complaint channels and procedures in different regions may be slightly different, so you can make a complaint according to local regulations.

1. Know the local complaint channels

When food and beverage hygiene is found to be unclean, you need to know the local complaint channels first. You can know the specific complaint telephone number, address and process by consulting the local government website or relevant departments.

second, collect evidence and information

before you complain, I suggest you collect relevant evidence and information to better explain the problem. You can take photos or videos to record the sanitary conditions of restaurants; At the same time, keep a receipt or other vouchers to prove that you ate at the place.

3. Complain to the food and drug administration

You can complain to the local food and drug administration. When complaining, describe the problem in detail and provide the collected evidence and information. The department will investigate this and take corresponding measures according to the situation.

IV. Complain to the consumer protection agency

If you think your rights have been infringed, you can also complain to the consumer protection agency. These institutions will provide you with legal advice and rights protection services to help you safeguard your legitimate rights and interests.

v. Waiting for the result

After the complaint, you need to wait for the result of the relevant departments or institutions. If they investigate the problem and take corresponding measures, you can get some compensation or solutions. If the result is not satisfactory, you can continue to appeal to the higher authorities or institutions.

To sum up:

When food and beverage hygiene is found to be unclean, you can complain to the local food and drug supervision and administration department or consumer rights protection agency. Before complaining, it is recommended to collect relevant evidence and information and describe the problem in detail. After the complaint, you need to wait for the results of the relevant departments or institutions, and take further action according to the situation.

Legal basis:

Article 122 of the Food Safety Law of the People's Republic of China

stipulates:

Anyone who violates the provisions of this law and engages in food production and marketing activities without obtaining a food production and marketing license or a food additive production license shall be confiscated by the food safety supervision and administration department of the people's government at or above the county level. If the value of food and food additives illegally produced and operated is less than 11,111 yuan, a fine of not less than 51,111 yuan but not more than 111,111 yuan shall be imposed; If the value of the goods is more than 11,111 yuan, a fine of more than 11 times and less than 21 times of the value of the goods shall be imposed.

Article 39 of the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests

stipulates:

Disputes between consumers and business operators can be resolved through the following channels:

(1) settlement through consultation with business operators;

(2) requesting consumers' associations or other mediation organizations established according to law to mediate;

(3) complain to the relevant administrative department;

(4) submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;

(5) bring a lawsuit to the people's court.