1. Quality management work self-examination report
In order to standardize the company's internal construction and business development, supervision and implementation of the effective and successful completion of the work of the Department of Quality Management in October according to the plan to complete the following tasks:
First, the system operation of the validity of the supervision, rectification of the problem and the implementation of the corresponding measures Implementation
1, the preparation and implementation of the "Quality Management Supervision", according to the company's quality management system of quality inspection of various departments.
2, based on the "document change application form" submitted by the departments, modify and issue the "daily operation of the elevator operating instructions", "elevator equipment operating instructions", "window cleaning machine operating instructions", "window cleaning machine daily operation instructions", "comprehensive maintenance operating instructions" and other system documents.
3, the organization of the company's departments held a building public **** rental flowers and trees bidding evaluation, in the form of secret ballot assessed the 20xx annual building public **** regional flowers and trees placed on the project supplier.
4, tracking and verification of September 25, 20xx building site safety inspection found problems.
5, October 30, 20xx, the organization of the heads of departments and related professionals to carry out self-inspection and self-inspection of the establishment of safe and courteous community work, and inform the results of the inspection, requiring the responsibility of the department on the existence of the problem of rectification within a time limit.
Second, strengthen the performance appraisal, improve internal management
1, modify, improve the "performance appraisal management approach" to follow up on the development of quantitative indicators of the performance appraisal of various departments quality management department monthly summary of the work of the Department of Quality Management Monthly Summary of the work of the Department of Quality Management.
2, the collection of various departments performance appraisal modifications, and according to their views on the corresponding changes, organized and perfected has been submitted to the telecommunications industry.
Third, improve training management, improve the quality of training
Quality Management Department in October 20xx to take over the company's training work, this month to complete the work is as follows:
1, took over the training equipment and facilities for the statistics, sorting out
2, Chinese Academy of Sciences, professor of the Division of the organization of training arrangements
3, to complete the month of September Since the induction training of new employees and new employees since July intensive training work, and to assist the General Office of the personnel of the relevant promotions of the assessment.
4, the preparation and implementation of the "training to improve the program", the various departments at all levels of personnel at different stages of the professional training subjects required to carry out a survey.
5, according to the leadership instructions to standardize the training work carried out and the implementation of targeted training work report.
Fourth, improve the substance of the 5s, to enhance their own quality and service quality
1, the preparation of the "5s manual" and "etiquette manual", the 5s implementation status will be directly linked to the individual performance appraisal.
2, the organization of the director of each department above the level of personnel held a seminar on the applicability of 5s, and according to the views of each department after the meeting of the manual information on the corresponding changes
3, after the approval of the company's leadership, at the end of October formally issued the "5s Handbook" and "Etiquette Manual". At the same time, the company asked all departments to implement since the date of issuance, and the corresponding training quality management department monthly work summary work summary.
Fifth, the department's other daily work
1, collect, organize the company's various departments in September 20xx quality records; and electromechanical maintenance center air conditioning duty room docking, collection of air conditioning professional quality records in August and September, and copy, archive.
2, with the establishment of a safe and courteous community work, to assist the customer service center to complete the collation of information.
3, sixty-second to sixty-fifth weekly information compilation, production.
2. Quality management work self-inspection report
20xx year, we in the company under the guidance of the leadership of the guidance and strong support, in accordance with the company's requirements, in line with the "your satisfaction, is our eternal pursuit of" the purpose of the property service, "people-oriented, customer-oriented, sincere as the source of the quality of the first" company management philosophy, to "up to" the "quality of the first", to the "quality of the first", to the "quality of the first", to the "quality of the first", to the "quality of the first", and to the "quality of the first". Management concept, "on the level, create benefits, tree brand" as the company's development goals, "service first, customer first" as the creed of each employee. After the department of all staff *** with efforts to carry out a series of quality service work, here on the work of the year to do a brief summary. Summarize the experience and lessons learned, identify shortcomings, and lay a good foundation for the work of the year 20xx.
First, personnel management
cleaning responsible for the increase in the region, the staff mood swings, it is very difficult to carry out the work, for this and the staff of the various aspects of communication to stabilize the mood of the staff, did not affect the quality of work. According to the regional work demand, focusing on strengthening the rational allocation of personnel and workload assessment, the actual operating characteristics and requirements, adjusted the standard of work, in the case of no increase in personnel, basically meet the operational requirements of cleaning.
Second, training
The new cleaning staff cleaning theory training and for different positions in the actual operation of the training, so that the cleaning staff to master the knowledge of cleaning work, to meet the basic requirements of cleaning work.
On the premise of the cleaning staff for the "cleaning workbook" training, combined with the actual situation in the work focused on the following training: on-site work requirements, cleaning procedures, clothing, grooming.
Strengthened the staff assessment system training, excellence and the knowledge of coherent training, the establishment of the staff's sense of responsibility for the work, the staff have been able to work hard and according to the required standards to complete, but in the compliance with the work of discipline, demeanor, and other details of the supervision and management is still needed, the next step will be to strengthen the training in this area and to make it become a habit.
After continuous training and bonding, cleaning staff have adapted to the existing management style and work procedures, the staff is basically stable.
Third, the cleaning mode of work
In the original seven units based on eight units, the main cleaners in the hallway and the periphery. In the implementation of "unmanned cleaning" at the same time in order to ensure the quality of health, strengthened cleaning inspection cleaning frequency. The existing staff can basically achieve the health problems arising at any time within 30 minutes to solve, but in the peak period of time there are often poor hygiene phenomenon of the building, resulting in the building is dirty.
In the "color cleaning" to strengthen the cleaning frequency, the original fixed schedule cleaning to the current cleaning at any time, found dirty immediately clean, restore the original color, to get a better effect, but the cost of cleaning has increased. In recent times, due to construction and municipal road construction, the overall environment of more soil, although strengthened cleaning, but the overall health status did not meet the requirements, and cleaning costs have increased, with the end of construction will be thoroughly cleaned to meet health standards.
Fourth, cleaning work completed
(1) completed the cleaning staffing and work mode of timely revision.
(2) Completion of the peripheral public **** area health routine maintenance work.
(3) Completed the training of new employees.
(4) Completion of contracted cleaning services.
(5) Completion of the work with the housing development activities.
Fifth, the quality of health supervision
With the implementation of ISO9001-20xx quality system, cleaning in the work, strengthen the quality of supervision of the work, complete the form to fill out a variety of records and systems to control the quality of the work, and summarize the problems in the work, and further correction, and achieved better results.
Six, the work of the problem
1, peripheral soil, can not be effectively removed.
2, the existing staff daily cleaning frequency and the company's requirements of the frequency of a certain gap in the premise of not increasing personnel, it is difficult to meet the standards.
3, winter peripheral health can not meet the cleaning standards.
4, in the case of ensuring that health meets the standards, the cost of replacement parts for cleaning tools will have a certain rise.
VII, 20xx annual work arrangements
1, strengthen the cleaning department training.
2, arrange the daily work of the cleaning department.
3, strengthen the health quality inspection work.
4, strengthen the management of personnel.
In 20xx year, the cleaning work as a whole has improved, but there are still shortcomings in the details of the work, cleaning costs have the potential to dig. Under the guidance of the company's leadership, under the efforts of all the cleaning staff, will have a better performance in 20xx.
3. Quality management work self-examination report
I transferred to the quality control department in mid-July this year. Quality control, as the name suggests: management. This is a broad interpretation of the quality control, but also just my initial understanding of the quality control.
When the initial contact with this work to today, from the static debugging interior inspection to inspection, and then to today's parts inspection, so that I have a more profound knowledge of the work of the quality control, but also let me y feel the work of the great sense of responsibility. Specifically embodied in the sense of responsibility for the company, the sense of responsibility for customers. Especially the inspection work, more embodied in the passenger life safety sense of responsibility and a sense of responsibility to society. The same is required to have these sense of responsibility. Natural gas is a gas with a certain degree of danger, especially with natural gas as a power fuel for the car, due to the high temperature generated by the engine when the car is running and many circuit harnesses energized and other environmental and structural peculiarities, resulting in natural gas may bring a lot of non-safety factors. In serious cases, it may lead to major safety accidents or cause personal injury or death. With this great sense of responsibility, I ask myself to do a good job of natural gas leakage detection, always mindful of the safety of others.
In November of this year, I happened to see a statement of the company's October after-sales claims. This month *** claim 2747 units: Hai Lion series 816 units; Huli base 405 units; Haicang base 783 units; Zhangzhou base 743 units. This is an appalling data, the number of claims in a month is so huge. It can be imagined that the amount of claims is huge, and how much loss the company suffered. So I always keep in mind that the company's products are closely related to their own, and always uphold the quality standards not only by ourselves, but also to the customer's standards. Only their own work in the work of due diligence, strict control of the quality of each pass, to improve the quality of the car from the details, from each link, from each person to do, for the company to reduce losses, to create the world's best products and set up a good reputation to do a good job to protect.
Quality is the lifeblood of enterprise development, is the guarantee of the staff life, only products with excellent quality can make customers more satisfied, only excellent quality of the enterprise to win more markets, enterprises can better development, to give the enterprise staff better life protection.
I would like to use my own modest efforts for the development of the company and strive to grasp the qualified quality and social obligations, the pursuit of excellence in quality and contribute to society.
4. Quality management work self-examination report
This year, the city in accordance with the Provincial Department of Agriculture, "Agricultural Products Quality and Safety Year" activities of the overall requirements and Hangzhou City, the implementation of the "Agricultural Products Quality and Safety Year" activities of the specific arrangements. Summarized as follows:
1, do a good job of quality control of agricultural products. Carry out routine monitoring of agricultural products in production bases, is the city to ensure the quality and safety of agricultural products in production bases is an important means, this year, the city's organization of vegetables, grains and oils, aquatic products, fruits, tea and livestock products, and other six categories of production bases of edible agricultural products to carry out routine monitoring, sampling of various types of agricultural products 2739 batches (1734 batches, pass rate of 98.1%), the sampling of 26 households in the detection of unqualified Producers according to Hang Ansheng [20xx] No. 16 document "on the production base of Hangzhou City, agricultural products routinely tested and dealt with the provisions of the" investigation and handling of monthly and quarterly sampling results in the form of a document to inform the municipal Food Safety Commission with the quarterly sampling results in the form of press releases to the announcement; at the same time, the local agricultural sector from time to time to carry out rapid testing, 1-10 months the city * * * * testing 24,403 batches of agricultural products, the city's * * * * testing 24,403 batches of agricultural products. ** detection of 24403 batches (10010 batches, pass rate of 99.3%); in addition, with the Ministry of Agriculture of the city's production bases and wholesale markets, farmers' markets, supermarkets for five times a year of sampling, *** take vegetable samples of 500 batches, the pass rate of xxx; with the Provincial Department of Agriculture of the city's production bases, townships and townships of farmers' markets for sampling, **** taking vegetable samples 100 batches, qualified rate of xxx; 195 batches of aquatic products, qualified rate of ? Carry out pollution-free agricultural products origin standardization monitoring work, is the main content of this year's agricultural product quality and safety year activities. According to the Provincial Department of Agriculture "on the development of pollution-free agricultural products origin monitoring pilot work notice" spirit, combined with the local reality, seriously organize the city level, Lin'an pilot staff, develop implementation plans, implement measures to carry out monitoring work on time. City **** to determine the West Lake, Jianggan, Gongshu, Xiucheng, Binjiang and Hangzhou Economic and Technological Development Zone and other six districts of the 20 monitoring points, monitoring points a total area of 13,915 acres, on behalf of six districts 52500 acres of vegetable production monitoring area, weekly sampling an average of 100 batches; Lin'an to determine the 10 monitoring points of origin of vegetables, the monitoring point area of 20xx- 3000 acres, on behalf of the jurisdiction of the vegetable production status, weekly on the stay to be listed on the average of 50 batches of vegetable sampling, the samples taken for rapid qualitative testing, the results of the network system instantly uploaded to the Provincial Office website hosts and the Municipal Bureau of the website hosts, the detection of unqualified monitoring object, quickly make the processing of rectification opinions, by the monitoring object of the jurisdiction of the relevant management personnel to implement the corrective action in place. At present, the monitoring pilot work in the two places is progressing smoothly. Municipal origin vegetables networking rapid qualitative monitoring and control of three counties (cities) (Lin'an, Tonglu, Jiande) work is carried out normally; the old city's wholesale markets, farmers' markets, supermarkets speedometer test uploaded every day smoothly, thus promoting the city's agricultural products origin standardized monitoring work. In order to ensure the quality and safety of listed agricultural products, by the Bureau of Agricultural Affairs is responsible for, in order to investigate and deal with prohibited drugs as the focus of the undercurrent, the "Green Sword Action" as the main line, the organization of the city at all levels of agricultural administrative and law enforcement personnel, to carry out pesticides, fertilizers and veterinary drugs, feed additives, such as the operation of agricultural inputs and supervision of the situation of the inspection and supervision, 1 -October city **** out 6704 people, filter press filter cloth investigation and handling of 277 cases, to recover economic losses of 5,198,600 yuan, to further purify the market supply of agricultural inputs.
2, to strengthen the "pollution-free agricultural products recognized" and "three certified" organization to declare work. This year, the city continues to meet the conditions of Hangzhou pollution-free production base incentives for units and individuals, according to "Hangzhou pollution-free agricultural production base identified incentives" in 20xx through the pollution-free identification of 74 bases for reward. In order to enhance the competitiveness of the city's agricultural products market and better carry out the work of identification and certification, at the beginning of the year, in collaboration with the Provincial Department of Agriculture, invited experts from the Ministry of Agriculture to Hangzhou for the training of pollution-free agricultural products certification inspectors, the city *** 34 people participated in the training and obtained the qualification of the certification inspectors; at the same time 7 people passed the qualification training for inspectors for the certification of green food. These inspectors have played a good role in this year's agricultural base recognition and product certification. Filter cloth in the first half of the year to assist the districts, counties (cities) Agricultural Bureau of farming production of large households and leading agricultural enterprises held a recognition of the certification knowledge training, in line with the conditions of the provincial pollution-free agricultural products origin recognition of the origin or base in a timely manner to organize the declaration. So far, 102 units and individuals declared that pollution-free agricultural products, planting scale of 262,681,500 mu, edible fungi 14,500 square meters, animal husbandry scale of 4,021,000 heads (feathers), 2500 (swarms), the scale of aquatic products 49,948,000 acres; there have been 9 bases through the recognition of pollution-free origins, planting scale of 38,905,500 acres, the scale of aquaculture The scale of cultivation is 38.9055 million mu, and the scale of breeding is 55,000 heads (feathers); the rest of the bases are under the review of the provincial certification organizations. Pollution-free agricultural products to build the scale of the continuous expansion of the origin, a strong impetus to the work of pollution-free agricultural products brand building, planting, farming production owners to declare pollution-free agricultural products, green food and organic food enthusiasm has increased greatly. To date, the city declared pollution-free agricultural certification units *** 59, declared the certification of pollution-free agricultural products *** 67, has been certified by the pollution-free agricultural products, 9 enterprises, 10 products, product production scale of 6937.9 tons; the rest have been reported to the provincial recognition of the agency review. The city has 18 enterprises of 107 products declared green food, declaration materials through the provincial Green Office of the application verification and on-site inspection and reported to the National Green Office Certification Center, there are now 6 enterprises of 32 products through the green food certification. since July 1, by the Hangzhou Green Office of the direct acceptance of the 13 enterprises of the 25 products declared green food is currently in the on-site inspection phase. The city has 23 products accepted by the organic food certification body, 4 products through the organic certification, the rest have passed the test and site visits, the projects are being implemented in the certification.
3, the establishment of a sound quality of food and agricultural products traceability system. Origin mark card can accurately grasp the origin of edible agricultural products in a timely manner, trace the source of production, the districts, counties (cities) in accordance with the Agricultural Bureau, "to develop plans, careful deployment; household-by-household survey, online archives; and to carry out the identification of pollution-free agricultural products base of the production of the basic situation of the survey of the farmers, the registration, according to incomplete statistics, the city's *** survey of the farmers 13,184 households, and currently Has entered 8140 households, the input of information on farmers around the Agricultural Bureau is printing, distribution, for quality traceability laid the foundation.
4, strengthen training, develop standards, standardize the bean sprouts market. In order to standardize the processing of bean sprouts, strengthen the supervision of the quality of bean sprouts, so that bean sprouts processing industry owners according to pollution-free bean sprouts production technical regulations and product quality requirements, production and processing and management. I organized experts to develop a bean sprouts production standards, on the basis of the relevant laws and regulations carried out on the knowledge of training, in order to make clear as the bean sprouts production and processing industry owners should bear the legal responsibility, obligations and rights. Through the training to let the bean sprout production and processing industry owners to master pollution-free bean sprout production and processing technology and product quality standards, and in the actual production and processing in the correct and effective application.
5. Quality management work self-examination report
Time passes by, in a flash 20xx year has come to an end, I take this opportunity to wish the company leadership and all colleagues a happy new year, work well!
Looking back on the past year, as a supervisor, although there is no sensational results, but it is also considered to have experienced a period of extraordinary trials and tribulations. Thank you very much for the company to give me a platform for growth, so that I work, learn to more things, but also know that I have many deficiencies. Superior leadership to my support and care, colleagues to my support and assistance, so that I feel the red benefit of the company's warmth everywhere, here I am to the company's leadership as well as all colleagues to express the most heartfelt thanks to your assistance in order to make me more at ease in the work, but also because of your efforts, in order to make the company's development to a higher level.
A summary of this year's work
In the company's leadership and the correct leadership of the department manager and assistance, the quality of work focused on the company's quality policy, objectives and goals, focusing on the focus of the work, the main work to carry out the following tasks:
1, the work of the refinement of the quality of each machine to the person responsible for quality in order to improve the inspector's sense of responsibility.
2, in strict accordance with the "incoming inspection procedures" to do a good job on the inspection of raw materials, and with the Purchasing Department of the supplier of raw material quality evaluation and tracking. Timely inspection and testing of raw materials, found to be non-compliant with the requirements to be returned and issued "raw materials to improve the bad notice", and at the same time require the supplier to improve the quality, to meet the supply requirements of our company.
3, do a good job of coordination and communication with the relevant departments, with the workshop to do a good job of quality, and for the occurrence of bad situation in a timely manner to open the "quality information feedback", notify the person in charge of the shift timely adjustment and tracking verification, until the problem is finally resolved. Seriously do a good job of customer feedback quality information and return statistics, do a good job once a month "quality monthly report work.
4, the establishment of a more comprehensive quality inspection process and operational requirements, the addition of two online inspectors and advanced OD testing equipment, so that the process quality into the scope of control, so as to ensure the quality of products in the process.
5, strengthen the team building, through the relevant knowledge, operation skills education and training, morning meeting supervision and customer complaint analysis, improve the comprehensive quality level of inspection personnel, and constantly optimize the personnel, to create a team of experienced and enthusiastic work.
6, product quality accidents or there are many factors, mainly departmental personnel awareness is not high, resulting in the relevant operational process is not done in the smallest place; personal behavior caused by the existence of the quality of the random hidden danger; aging of equipment and raw material instability also affects the quality of the product.
As head of the quality department, I feel the pressure, responsibility, quality is the life of the enterprise, to lead a good team, in addition to familiar with the process, but also need to be responsible for the specific work and business, first of all, we must lead by example, so as to ensure that in the case of tight personnel, we can take the initiative to undertake the work.
Second, the focus of next year's work:
1, do a good job of evaluating the quality of raw materials and tracking, copper rod not only to ensure that the incoming materials are qualified, but also to do a good job in the process of quality follow-up work, learn the lesson of the return of the Fengsheng, to stop recidivism.
2, with the production technology department to do a good job of customer development, send samples of sample quality data follow-up work, to ensure that a sample qualified, shorten the sample delivery cycle.
Vision: I hope that in 20xx each department can seriously study and implement the ISO quality management system, production process quality to achieve full participation, "the wrong person must be investigated", so as to improve product quality and competitiveness of the enterprise market.