Before the Spring Festival, we should send an email to our customers to inform them of the holiday arrangements.

Informing our customers of the holiday time

Informing our customers of the holiday time is the first thing we must do, in order to facilitate each other's work arrangements. The specific contents that need to be notified are:

1. The holiday time of our office clerk (from which day to which day);

2. Time of factory holiday (from which day to which day); 3. When will the factory resume production and deliver goods (specifically, production and delivery are different, some are shipped directly from stock, and some need to be produced. If production is needed, the production speed of workers will be relatively slow after the year, so it is necessary to put it for a long time to avoid trouble due to delivery).

please send holiday notices to all customers in your contact list. If it is a customer who is cooperating, it should be sent one-on-one with potential important customers. Other customers, you can send them in groups.

the simple holiday notice email template is as follows: dear XXX

have a good day.

Chinese new year (our spring festival) is coming soon, kindly let you know that we will take our holiday on 17th Jan. and will come back to work on 1th Feb. .However, I will check my email every day and you can call me when you urgent, I will go back to you asap.Thank you!

wish you have a nice 2121.

best rewards,

XXX

2

Tell customers the order progress

Before the holiday, we should know the current progress of our orders and then tell our customers. According to the different progress of customer communication or cooperation, it can be divided into the following situations.

shipment on the road: we need to estimate an arrival time, and inform the customer about when your goods will arrive in Hong Kong before the holiday. At that time, I should still be in the holiday, so please keep up with the progress, and please let the customer know anything that needs to be prepared in advance.

About to ship: As the holiday is approaching, the freight forwarding company, shipping company or express delivery company may all have a holiday. We need to know whether the customer's order can be issued before the holiday, and if not, we should also tell the customer in time when it will be delivered after the year.

in production: for the order that has been arranged in the production line, the customer should be informed of the production progress of the order before the holiday, and then when the production will be completed after returning from the holiday.

those who have received payment but have not started production: tell the customer that the holiday is coming, and then the order has been arranged. After the year, the factory will start production according to the order, and then it is expected that your order will start production on February 11.

what is under discussion but has not been paid: customers can be urged to pay on the grounds of holidays. There is a big difference between the payment made years ago and the payment made years later. The factory will put into production as soon as it starts working, while the payment made years later will not be arranged until the factory completes the order paid years ago. So you can use this reason to promote payment.

and, no matter what progress the customer is in, we should tell the customer: when you need my help, please feel free to contact me. Please contact me whenever you need help.

it is also important to ensure that the customer has received and is aware of the notice. So if we send it on an instant chat tool, we should see that the other party has read it. If the email notification is sent, add "If you recheie my email, please reply me and let us know you got it, thank you."

If you don't see that the other party has read it, or haven't received the reply email, you should send it to the customer again until the customer sees or responds, and sometimes you need to call.

because the notice is not in place, you may suddenly get a phone call from a customer on your way home asking why my goods have not been delivered yet. You said that you had a holiday, and customers might be furious. You didn't tell me about it? Delay my sales, I am so angry! I wanted to go home happily, but I was depressed all the way ...

So be sure to inform me in place.

3

Other things to do

1. Also release holiday information at the company's official website or Ali International Station; 2. Explain the holiday information in the remarks of the instant chat tool; 3. Posting holiday information on social networking sites; 4. Set automatic reply in email or chat tool;

4. Copy the information and documents needed for customer follow-up and take them back; 5. Check your email and progress every day from today to the end of the holiday.