The quality of hotel room management not only reflects the overall service level of the hotel, but also directly affects the hotel's operating income. Below, I will share the quality management standards of hotel room service for you, hoping to help you!
The quality standard of room supplies is equipped with room supplies according to room grade specifications and room types.
1. Supply
Room supplies are provided in single rooms and beds.
2. Quality of supplies
The quality of room supplies is determined according to the hotel and room grade specifications. Rooms of the same grade and type have the same specification, model, quality, pattern, texture, shape, softness and feel, complete facilities, good quality, beautiful appearance and comfortable use, just like hotels. Star standard adaptation. There is no patchwork, shortage, obsolescence and breakage.
Step 3 change supplies
Not less than four sets of bedding, towels, pillowcases, etc. What needs to be changed is based on the standard of bed configuration. One set is in use, one set is in washing, one set is in turnover and one set is in storage. Change the one used in the rental room once a day.
Disposable consumer goods such as tea, facial tissues, toilet paper, shower gel and shampoo in guest rooms and bathrooms should be replaced every day. Other disposable articles used by guests for many times should be stored in the housekeeping department and replaced regularly or as needed to ensure the needs of guests.
4. Supply management
There is a service room on the floor where the guest room is located, and the management system of supplies is sound and the content is specific and clear. Centralized management, classified storage, collection, distribution, supplement and update of registration procedures of various materials have clear responsibilities. Centralized management, classified storage, collection and distribution of all kinds of materials, supplement and update grading procedures, clarify responsibilities, and regularly count the consumption of all kinds of materials. There were no post-event liability accidents such as loss, takeover and loss.
Room environmental quality standard 1. Indoor environment layout
The indoor environment of the guest room is beautifully arranged and the space is properly divided. Sleep area, work area, rest area, activity area and other functional coordination. The decoration and arrangement of furniture and equipment such as beds, sofas, desks, coffee tables and chairs, refrigerators, dressing tables and mirrors conform to the zoning function.
The ceiling decoration is simple and lively, the wall layout is solemn and generous, the carpet is flat and beautiful, and the lamps and lighting are elegant and generous. The calligraphy and painting, banners, furniture masks, cloth pieces and potted bonsai on the wall are properly selected and the quantity is reasonable. Indoor colors are soft, concise and lively, and the main color and complementary color are harmonious. Single rooms, double rooms, standard rooms and suites have their own characteristics, and they have good space to form an image and are attractive to guests.
2. Bathroom environment layout
The bathroom area of the guest room is not less than 42. Toilets, bathing areas and activity areas have outstanding functions. Bathroom equipment, such as washstand, horizontal mirror, bathtub, shower equipment, toilet, etc. The decoration layout is beautiful and comfortable, which is in harmony with the zoning function. Walls, ceilings and floors are simple and elegant, beautiful and applicable. The indoor air is fresh, the colors are elegant and soft, simple and lively. All kinds of toiletries are neatly arranged. The whole bathroom is beautifully decorated and harmonious, and the environment is comfortable.
3. Corridor environment
Rooms have spacious corridors, aisles, corridors and elevators. The wall color is elegant, the carpet is flat and beautiful, the lighting is soft, and it is always clean and quiet. There are no noise sources such as machines and boilers near guest rooms and corridors.
4. Quantitative environmental quality
The room temperature shall not be lower than 20℃ in winter and 24 12 in summer. The corridor temperature is not lower than 65438 08℃ in winter and higher than 24%-60% in summer. Wind speed 0. 1
Quality standard for guest room facilities 1. Type and area of tenants
There are no less than 4 kinds of single rooms, double rooms, standard rooms and suites in the hotel. The proportion of all kinds of rooms is reasonable to meet the requirements of different types of guests and the needs of the hotel's target market structure. The area of single room shall not be less than18m2, double room shall not be less than 20m2, and standard room shall not be less than 24m2. Indoor facilities are complete, the layout is reasonable, and guests have a wide space for activities.
2. Doors and windows
Wear-resistant, strength-resistant, durable and scratch-resistant materials are selected, and the surface is smooth, bright and soft after flame retardant treatment. The glass is wide, with decorative curtains and curtains, good flame retardant performance, seamless doors and windows, and good sunshade and heat preservation effect. Easy to open, no noise, good feel.
3. Walls and floors
The wall is made of high-grade wallpaper or wall covering, which is durable, anti-pollution and wear-resistant, not easy to wear out, beautiful and comfortable in color and pattern, and easy to renovate and clean. No cracking, peeling and peeling occurred. The wall has tapestry or wall decoration, the installation position is reasonable, harmonious and beautiful, the size and decoration effect are suitable for the guest room grade, the wall cabinets, doors and windows are in harmony with the wall decoration, and the frame mirror is provided for the guests in the appropriate position.
The floor is carpeted or wooden. The carpet is flat, simple and bright in color, soft in texture and durable in wear. The wooden floor is waxed, bright and comfortable.
4. Smallpox and lighting
The ceiling is made of durable, antifouling, reflective and sound-absorbing materials. After decoration, it is smooth, firm and beautiful, without peeling, peeling and peeling. Indoor wall lamps, table lamps, floor lamps, night lamps and other lamps are reasonably selected, with beautiful shapes, suitable installation positions and decorative effects, and there are hidden wires at the plug; Soft lighting, quiet and warm atmosphere.
5. Heating, cooling and safety equipment
Adopt central air conditioner or split air conditioner, with reasonable installation position, beautiful appearance and good performance. The room temperature can be adjusted at will and opened freely. The heating equipment is concealed and the heating cover is beautiful and comfortable. The room is well ventilated and the air is fresh. The door is equipped with a mirror, anti-theft chain and fire diagram. There are smoke detectors and automatic sprinklers on the ceiling, and fire extinguishers and extinguishers in the aisles, all of which are hidden.
Safety doors and safe passages are intact and unobstructed. Professional management of all kinds of safety equipment, always in a normal state, so that guests feel safe.
6. Communication and electrical equipment
The room is equipped with a program-controlled telephone. Usually there are telephone assistants in guest rooms and bathrooms, which are fully functional and have good performance. It can make direct calls at home and abroad. The room is equipped with a color TV over 49CM, and the high-end suite is equipped with two sets of TVs and international satellite antennas. The guest room has a bar and refrigerator. Telephone, TV and refrigerator are placed in a reasonable position, coordinated with indoor functional divisions, and are always in normal operation.
7. Guest room furniture
Advanced upholstered beds, headboards, bedside tables, office tables and chairs, sofa seats, dressing table mirrors, wardrobe racks, clothes hangers, small round tables and other furniture and appliances are complete, and they are reasonably set and placed according to the indoor zoning function. High-grade rooms are equipped with flower stands, flower pots or handicraft display cabinets and potted bonsai. All kinds of furniture in the guest room are beautiful in appearance, excellent in texture, soft in color and comfortable to use. Grade specification is applicable to guest room grade and hotel star standard.
8. toilet equipment
The area is not less than 42. The ceiling, wall and floor are clean, the floor is skid-proof and moisture-proof, and there is a floor drain in the hidden place. Corner mechanical ventilation is good, the air exchange rate is not less than 30M3/H, the washstand is made of marble or water mill, the wall is full of horizontal mirrors, spacious, comfortable and bright, and the bathroom and bathtub are set reasonably. The shower and bathtub in high-end rooms are separate. Adequate lighting, with 1 10/220v power socket.
9. Equipment matching degree
The lighting, safety, heating and cooling air conditioning equipment, furniture, bathroom equipment, doors and windows of the same level and type rooms are uniformly matched in shape, specification, model, texture and color. Create a comfortable and elegant accommodation environment.
10. Equipment integrity
The equipment in the computer room has a sound maintenance system and procedures, with good daily maintenance, timely repair of damage and always in a normal state. The intact rate of various facilities and equipment is 100%, not less than 98%.
;