I. Completed work 1. Completed the renovation of the apartment building.

2. Complete the isolation of temporary parking places for bicycles and motorcycles.

3. In order to cope with the increase of tenants in the building, strict personnel access and goods access management are implemented.

4. Reorganize the public service telephone number and send it to the tenant.

5. Install distribution lines and electricity meters for 4F, 1 1F tenants.

6. Completed monthly meter reading, statistics of consumables and energy consumption, and equipment bills.

7. Repaired the neon lights of "Investment Plaza".

8. The central air conditioner has been debugged and the rubber joint of cold water inlet has been replaced.

9. Number the power meter and lighting meter of the office building.

10, complete the preparation and revision of equipment files and operation plans.

1 1. The public toilets in the apartment building are equipped with door closers.

12. Complete the installation of supporting equipment in disinfection room.

13. Install hand dryers and soap boxes on the 8th and 9th floors.

14. The high-pressure chamber was rectified, and the office of the maintenance team was changed again.

15, installed air conditioners such as mahjong room and table tennis room.

16. Install the guest room shelf to help the guest room carry and place items.

17, successfully helped to hold the "Opera Evening" and "Thanks to the employees' families".

18. An agreement was reached with the 7F tenant to clean the office area at 4 o'clock every day. This item has increased the monthly income of our company by 100 yuan.

19. Complete the sanitary work on the 8th and 9th floors before moving in.

20. Some flowers were replaced and the lawn was maintained.

2 1, the cleaner was appointed.

22. The carpet of the apartment building was partially cleaned.

23. Overall maintenance of elevator carpet in office building.

24. All employees have received training.

25. The lobby glass of apartment buildings and office buildings has been scraped and washed.

26. Inventory the warehouse once a month.

27. Uniform replacement of work clothes.

28. Clean the office area of 3F approval hall.

29. Supervise the decoration and sanitation of 1F, 8F and 9F.

30. Clean and maintain elevators.

3 1, check the facilities every day.

32. Tear down some small advertising signs.

33. Wax and polish the floor of the office lobby.

34. Supervise the Botanical Garden to clean the leaves and flowerpots of plants.

Second, the unfinished work.

1. Monitor maintenance.

2. Commissioning of central air conditioning terminal.

Chapter II: Monthly Property and Work Plan Summary

/kloc-in July, my property management company entered the third phase resettlement community. In the past month, all my employees, Qi Xin, made concerted efforts, fought bravely and made innovations, which further improved the company's management and service quality and achieved gratifying results: an excellent property management team was established, scientific management mode, advanced management concepts and methods, and strict quality standards and working procedures were created; Formed a professional division of labor system combining service and management. Strategically change the concept of property management.

Since the establishment of our property management company, the management concept has undergone a profound change from "management" to "service", abandoning the attitude of being a manager in the past and advocating a brand-new service concept of "service and education, owner first". Even though our property management company encountered severe challenges from the internal and external environment in the development process, the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.

brand building

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.

First, take effective measures according to iso system.

At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has always been aiming at passing the audit of iso9000 and iso 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.

Second, form a quality system centered on customer satisfaction.

Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.

Three, the establishment of Tian Jian property zero defect target.

After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

inner management

I. Human resources

Human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, which made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.

At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.

Second, rules and regulations.

At the beginning, because the company was just established, a series of systems and assessments were blank, which brought great inconvenience to employees' work. In accordance with the principle of "based on law and abiding by contracts", our company quickly promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.

Third, maintenance

At the beginning of the residential construction last year, due to the hasty construction period, five apartments were built at an extraordinary speed, but the high-speed construction of houses made it difficult to maintain after taking over. Since last year, our technical maintenance department has received more than 42 maintenance orders from owners. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, maintaining around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. Now we have achieved the service of "minor repairs can't last overnight, and major repairs can't last three days", but because various facilities are still under warranty, our company still can't complete many maintenance projects. But our company still tried its best to repair it, especially the problem of messy wires between bedrooms in the apartment. In the case that the maintenance manufacturer failed, it took our company's maintenance personnel six days and six nights to complete all the adjustments and solved the owner's complaints with practical actions. Recently, our company replaced more than 20 lamps and cannons, more than 30 faucets and dozens of flushing valves in four apartments at one go, making the maintenance rate of supporting facilities in apartments reach over 98%.

Fourth, safety.

With the concerted efforts of all security personnel, Qi Xin, we successfully completed the security work in the residential area, but with the gradual deepening of the work, we gradually exposed the shortcomings and defects of our company's security: poor supporting facilities, low quality of personnel, lack of professional knowledge and so on. To this end, our company carried out a major safety innovation at the beginning of this year. First of all, the elimination system was implemented, and more than ten security guards were eliminated. Secondly, increase supporting facilities and purchase security clothing. The innovation of my work has raised the external image of my security guard to a new height.

Chapter III: Monthly Property Summary and Work Plan

There are more than 360 residential quarters in our district, including more than 220 with property management, accounting for about 75% of the property quarters in the central city. (1) Main work:

1, strengthen business training.

In order to effectively improve the level of property management in our district and improve the level of property service, the XX District Construction Bureau compiled the training materials for property management in XX District, and in the third quarter of X year, jointly organized the organization department of the district committee, the district community office, the Labor and Social Security Bureau and other units, and held the first training course for property management in XX District (also the first time at the county and county levels in the city), and conducted professional training for more than 500 property practitioners in our district in four batches (participants included training to effectively improve the property practitioners in our district)

2. Create a demonstration community.

In order to better carry out the rectification and upgrading of property communities and the creation of demonstration communities. Eight sub-district offices in our district have identified nine residential quarters as pilot projects for rectification and upgrading and the creation of demonstration quarters to comprehensively improve the level of property management. Since the third quarter, the District Construction Bureau has instructed 10 property communities to participate in the selection activities of provincial and municipal excellent demonstration communities, and 7 communities have won the title of municipal property management demonstration communities, of which 3 have passed the evaluation of provincial property management demonstration projects.

3. Standardize the bidding for property management in the early stage.

Since taking over the function of property management, the District Construction Bureau has attached great importance to standardizing the bidding procedures of pre-property and fully guided and supervised the bidding activities of pre-property. In the third quarter, there were 10 pre-auction projects for newly sold properties, of which 100% was in bidding.

4. Promote the establishment of industry committees.

In view of the current situation that it is difficult to set up an industry committee, the district government issued a task to the subdistrict office at the beginning of the quarter according to the actual situation in our district, requiring more than 50% of the subdistrict offices in the third quarter to meet the conditions for setting up an industry committee. At present, our district has established 1 12 property management communities with industry committees (including 24 in this quarter), and the tasks in the third quarter were basically completed.

5. Strengthen the construction of community information system.

In order to improve the efficiency of self-management of residential quarters in our district and reflect the principle of fairness, justice and openness in voting on residential affairs, the District Construction Bureau successfully developed the "Intelligent Management System for Residential Affairs" in our city. The system integrates voting, announcement, data collection and other functions, adopts one card and one password for each household, swipes the card on the operating platform (similar to the bank self-service system), and is reserved to be extended to the network platform for operation. There are many voting methods (such as network and telephone). The system was put into trial operation in XX residential district in June, and the effect was remarkable. The number of people who voted increased from 60% to 97.39%. There is no need to rent a venue to hold the owners' meeting, and there is no need to go door to door to solicit opinions in writing, which breaks through the time and space barrier and greatly improves the voting efficiency. Moreover, the whole voting process is transparent, open and fair, and the voting result is accurate and timely, which completely eliminates the phenomenon of false voting and false signature, greatly simplifies and shortens the whole voting procedure and time, and saves a lot of manpower and material costs. A few days ago, the District Construction Bureau planned to determine the 1-2 residential area for secondary testing, and then reported it to the district and municipal government for promotion throughout the city.

(B) the next step of work ideas

Establish a system of street property management supervisors and community coordinators. In order to standardize the property management activities in our district, and further implement the implementation opinions of XX District People's Government on strengthening property management, a three-level property management coordination system of "district, street and community" is established in accordance with the principle of "combining blocks, giving priority to blocks and territorial management". Our bureau requires each street to designate a special person as the property management supervisor in its jurisdiction to be responsible for the guidance, coordination, supervision and management of property management in its jurisdiction. At the same time, community neighborhood committees should set up property management institutions, equipped with 1-2 property management assistants, who are responsible for the daily inspection, inspection, coordination, supervision and management of property management in their respective jurisdictions. Establish and improve the network system of community property management, form the overall synergy of community construction, improve the urban management mode, create the living environment and enhance the city image of our region. In order to fully mobilize the enthusiasm of street and community management, the evaluation of property projects in its jurisdiction will account for 70% of all evaluation results.