As a restaurant or restaurant, it is necessary to have a clear management goal before opening or before a group of new employees take up their posts. In order to achieve the standard of this goal, it is necessary to train employees. Make an outline first: Lesson 1: First, each employee introduces himself, including his name, hometown, position and hobbies, so as to improve the understanding among employees. Lesson 2: Understand the company's rules and regulations, management structure and the basic product features of this restaurant, and explain the employee benefits. Lesson 3: Employees' gfd, Basic Courtesy Terms of Floor Service. Lesson Four: Five Requirements of Catering Service and Operating Procedures of Restaurant Attendants. Lesson 5: Standardize polite expressions and operating procedures. Lesson 6: Floor reception process (detailed explanation) Lesson 7: Understanding of wine, price and pouring method, basic understanding of Remy Martin cognac, Hennessy and whisky. Lesson 8: Preparation for pre-dinner cooking, main materials and other ingredients for pre-dinner cooking, and service skills that senior waiters should master. Lesson 9: How to make famous tea. Lesson 11: Service Procedures and Preparations for Large-scale Banquets. Lesson 11: How to be an excellent waiter. Lesson 12: Detailed procedures of hall service. Employee gfd: 1. The dress of employees is an important part of hotel etiquette. In a modern and fashionable vocabulary, this is called employee image promotion. The fresh work clothes of employees will enhance the image of the hotel. Therefore, the basic requirement of employees' dress is "cleanliness". Clean and tidy clothes reflect the mental outlook of employees and the strictness of hotel services. If they are not dressed neatly, they will damage the image of the hotel. 2. In addition to dressing neatly, hair must be combed neatly, shoes must be polished, hands must be washed, nails must be repaired neatly, and female employees must wear light makeup, not heavy makeup, not bling, and not wearing too much jewelry. 3. Employees should not chat casually during working hours, tremble and walk straight, and their hands should not be crossed on their chests or put in their pockets. In the service, they should be "light in walking, light in speaking and light in action". 4. Treat people with courtesy and politeness, which is the key to do a good job in hotel service. Employees should smile at guests, use polite language, and politeness does not involve any cost. Politeness will bring more benefits, and politeness is to make.