"Tea place fee" originated in Guangdong people unique morning tea culture. Guangdong consumer councils around the various types of food and beverage enterprises to carry out publicity and education, clear food and beverage stores can not be forced to charge a "tea place fee", but part of the "Guangdong" food and beverage enterprises to enter the city there are still indiscriminate collection of "tea place fees "The phenomenon, few consumers know whether their consumer rights have been violated.
According to the regulations: consumers in the dining, consumption from the demand, consumers choose whether to buy tea, or accept the "tea" service, in the consumer does not have the demand for the premise, catering stores to force consumers to buy tea, and even do not drink tea to pay, completely restricting and depriving consumers of their own choices and fair trade The right of consumers to make their own choices and fair trade is completely restricted and deprived.
Two, the format of the contract in the "overbearing terms"
Consumers in the handling of various types of membership cards, signed a subscription, service contracts, operators will often give consumers to sign by its pre-drafted, and in the conclusion of the contract did not consult with the consumer's terms. Part of this clause is legally defined as a form clause, for example, "the final interpretation of the right of this × × all" expression, is not a "king of the terms".
According to the provisions of the "interpretation of the right to the operator all" is precisely the operator to use their dominant position in the market, contrary to the principle of fairness in transactions, restricting the consumer's right to interpret the content of the contract and the method of the content of the provision is invalid, and can not be interpreted to exempt the operator from the legal responsibility that should be borne by the forced interpretation of the right to the operator.
Third, the restaurant mandatory "code" order
Consumers to the restaurant, some restaurants do not provide manual ordering, and even do not provide on-site menu, consumers can only pay attention to the public number or a small program after the "code order". Elderly people, minors often need the assistance of others to complete the scanning code ordering process, and "scanning code" behind there may be personal information leakage, and even payment security and other issues.
According to the regulations, this practice infringes on the consumer's right to fair trade, and is a form of coercive trading behavior by setting unfair and unreasonable trading conditions for on-site consumers. At the same time, consumers dining at the restaurant, there is no need to provide cell phone numbers, birthdays, names, geographic location, address book and other information unrelated to food and beverage consumption.
Four, the operator refused to provide services
Consumers purchased the services of the merchant in the form of a group purchase, but in the booking, the merchant refused to consumers on the grounds that the booking was full, more than the merchant's ability to receive and so on. In the end, the consumer purchased the group purchase coupon "hit the water".
According to the regulations: consumers in the payment of fees to participate in the merchant's group-buying activities, the merchant should be agreed at the time of the quantity and quality, price or cost, fulfillment of the period and mode, after-sales service, etc. to provide consumers with goods or services. Failure to provide in accordance with the agreement, should be in accordance with the requirements of the consumer to fulfill the agreement or return the advance payment, and should bear the corresponding interest, the consumer must pay the reasonable costs.
Fifth, specials, promotions, discounted goods are not refundable, gifts, no "three packs"
Every New Year's Eve, the major shopping malls will start a series of discounted promotional activities in the name of the holiday. Merchants in the "store goods sold are not refundable," "discounted goods are not refundable," or "prizes, gifts are not entitled to 'three packages'" such as announcement statements. "This kind of announcement statement, a considerable portion of consumers show a very tolerant attitude. However, this behavior is essentially the business should bear the responsibility, through the announcement, inform the way, in a seemingly "legitimate" form to consumers.
According to the regulations: the reason for the price reduction and the product should have the quality, function has nothing to do with, in addition to the business clearly labeled "processing goods", price cuts during the promotional sale of goods does not belong to the legal provisions of the "processing goods", so operators can not be used as a reason to exempt from the "three packages". Exemption from the obligation to bear the "three packages".
Sixth, the cinema paid to provide 3D viewing glasses
3D movies in the immersive viewing experience to consumers at the same time, but also brought some new problems. Consumers have reported that some theaters do not provide free 3D glasses at the time of ticketing, and consumers are told to pay for them only when they purchase tickets.
According to the regulations: 3D glasses are an indispensable basic condition for watching 3D movies, and the provision of 3D glasses is an inseparable part of the movie-going service. If the theater does not provide 3D glasses for any reason, it should inform consumers in advance and announce the price of 3D glasses for sale. In addition, the consumer in accordance with the 3D movie ticket price to buy viewing services, the theater should be agreed to provide consumers with all the services to meet the requirements of the movie, including free to provide consumers with 3D glasses and other viewing equipment.
Seventh, the courier without consent will be placed in the courier cabinet or temporary storage point
Courier cabinets, as well as the temporary storage point, the emergence of the collection point, the initial intention is to facilitate the home of the consumer, but now it is a lot of trouble, the courier is less and less door-to-door, and many courier or even do not greet the parcel will be placed in the courier cabinet or collection point, which occurs in the courier parcel loss Or due to overtime charges for courier storage fees are increasing.
According to the regulations: the courier shall deliver the express mail to the agreed address, the addressee or the addressee's designated recipient, and inform the addressee or the recipient of the face-to-face inspection. In the recipient or on behalf of the recipient can not accept in person, can only be put to the courier cabinet or temporary storage points, but should obtain the consent of the recipient.
Eight, the merchant unilaterally stipulates that the prepaid card can not be used during the Spring Festival
Consumers in the car wash, beauty salon, nail salon and other merchants for the prepaid membership card, but before the Spring Festival and during the festival was told that it can not be used, can only be used to pay in cash. The explanation given by the merchants is that the shortage of manpower during the Spring Festival has led to a price increase in labor, which has become the unwritten "rules of the road" in the service industry.