The strategies adopted in dealing with customer complaints include: listening fully, responding in a timely manner, explaining, and giving reasonable compensation.

1, full listening: as service personnel, we have to listen carefully to the customer's complaints, before formulating a solution, we must listen carefully to the customer's views and requirements, and to understand the customer's demands.

2, timely response: customer complaints, service personnel need to respond as soon as possible within the time. The speed and quality of the response plays a key role in customer satisfaction. Responding as early as possible can reduce the escalation of emotions and gain the trust of customers.

3. Explanation: In response to the problems raised by customers, whether due to service shortcomings or misunderstandings, we need to sincerely explain, so that customers understand the causes of the problem and our improvement measures. At the same time, we also need to be sincere, patient and meticulous with the facts.

4, to give reasonable compensation: customer complaints, we can also through certain reasonable compensation measures to appease the customer's emotions, to promote the continuous improvement of service.

5, constantly improve customer service: customer complaints, we also need to be objective, scientific, continuous analysis and summarization, to find out the root cause of the problem, and develop practical improvement measures to enhance service quality and satisfaction.

6, respect for customers: in dealing with customer complaints, a very important point is to respect the customer. Regardless of whether the customer's complaint is reasonable or not, we should try to respect and understand the customer's feelings and needs in the process of handling, and give enough attention and patience.

7, to guide the mood: in the case of more emotional customers, we need to effectively communicate, guide the customer's emotions, ease the tension, and find practical solutions.

8, for the problem analysis: for customer complaints, we need to seriously analyze the problem, find the root cause of the problem, and provide the appropriate solutions. At the same time, we also need to take into account the operational feasibility and practical effects.

Resolution of customer complaints

1, accept customer complaints, patiently listen to and record customer comments and questions.

2. Apologize frankly to the customer for what has happened. Use sincere language to express the importance of the customer's problem.

3, give feedback and solve problems in a timely manner, follow up on the results in a timely manner, and inform the customer what measures have been taken to quickly solve the problem.

4, in response to customer complaints, to seriously analyze the problem, find the root cause of the problem, and provide appropriate solutions to ensure that the solution can be implemented, and to obtain customer recognition.

5, for disappointed or angry customers to provide reasonable compensation measures. The need for reasonable compensation for the problem, need to give compensation program, and in the compensation process to take the customer's views seriously, get customer recognition and implementation.

6, guide customers to communicate and feedback on complaints. Customer complaints is an effective way to deal with the problem, in favor of the service process and service level of self-check.