first of all, we should link the bonuses of store managers and shop assistants with the favorable rate of the store. Whoever has problems should be looked for, and rewards and punishments must be clear. Otherwise, it will be painless and ineffective. With the improvement of management level, the quality of dishes and the speed of eating will go up, and the favorable rate will naturally rise.

if the store management is in place, we have tried our best, and the favorable rate is still not up, then we should check whether there are too many malicious bad reviews.

there are two kinds of malicious bad reviews: one is the malicious competition of peers. In the face of such malicious bad reviews, you don't have to spoil them and just go back, for example, "It's not delicious, why do you eat every day?" If you are a colleague, please compete fairly in a fair market environment, don't be so embarrassed, and don't harass again. " When customers see your domineering reply, they will think that this is a malicious bad review from their peers and will not care too much.

There is another way to get a refund by spreading rumors. This kind of person will definitely not only give you a bad review, but also taste the sweetness more than once. Faced with this unreasonable trouble, the cake son-in-law will collect evidence and then complain to delete the bad review. If the evidence is sufficient, but the complaint is unsuccessful, you can call the customer service of the platform, show the evidence and ask to delete the bad review, black out the user, or even directly sue him to bear legal responsibility.