Humanization is relative. The so-called humanized management is based on the relatively high quality of employees. At present, for the service industry in China, the basic quality of personnel is relatively low, so it is difficult to manage humanely.

the management mode of service industry is generally more chain-like. Their main management is actually in the branch, because they are on-site managers, and the headquarters staff provide effective training and supervision, services, formulate some systems and make some decisions.