Companies with concierge departments are usually concentrated in industries such as star-rated hotels, hotels and clubs, but now they are extended to catering, real estate and other industries. * * * The same point is to provide services for high-end customers and people who have certain economic strength and pay attention to life taste. Therefore, as a concierge who has the first contact with customers, the requirements for personnel are usually strict. "Men over 1.75m, women over 1.65m, with correct appearance and good image temperament".

-this is the height requirement for most enterprises to recruit concierge personnel. However, in some catering or high-end residential property industries, it is considered that more unexpected situations will be encountered, and at the same time, strong pressure resistance is needed. Will appropriately reduce the appearance such as height requirements, and instead balance from the aspects of affinity, experience and personality. "More than 18 years old, under the age of 25. Junior high school/senior high school degree or above, star hotels have certain requirements for foreign languages. Skilled listening and speaking skills are appropriate. "

-companies with different positioning will have higher requirements for academic qualifications as the star rating rises and the salary is generous. However, just like the last one, in some industries with more clients and complicated service status, older people may be preferred. 1. Baggage room

1. Baggage room is an important place to store luggage for guests and for arrival and departure teams, and it is strictly forbidden for non-bellboys to enter;

2. It is forbidden to sleep and pile up sundries in the luggage room;

3. Put the luggage in order;

4. Keep the luggage room neat and clean, and the health shall be cleaned by the staff on duty;

5. The luggage room key is in the charge of a special person, and whoever uses it is in charge.

2. Check the luggage

1. The bellboy must ask the guests to check and check the luggage face to face after picking up the luggage. The bellboy who goes to the guest room to pick up the luggage should make records and file them for future reference;

2. The bellboy only handles the temporary storage of the ordinary luggage of the guests. Valuables, cash, corrosive and polluting items, perishable, moth-prone, flammable and dry items, ceramics, glassware and other fragile items are not allowed to be stored in the luggage. It is necessary to explain to the guests that the wine shop will not bear compensation and make records.

3. When accepting the guest's luggage, the bellboy should pay attention to checking and asking about the contents of the guest's luggage, and report to the security department as soon as he finds dangerous goods such as guns and ammunition, so as to protect the scene and prevent accidents;

4. Seriously fulfill the registration procedures of temporary luggage, write the room number, number of pieces and access time on the access luggage card, and ask the guests to collect the second half of the luggage card and make records in the access luggage registration book;

5. For the luggage without shackles, you should actively ask the guests whether they need to lock it to prevent the guests' luggage from coming out or being lost, and the luggage room should keep a small lock and packing rope at any time;

6. When the guest's luggage card is lost, it is necessary to carefully check whether the guest's certificate is consistent with the stub registration on the luggage. If it is inconsistent, it should be handled according to special circumstances and reported to the superior in time;

7. Baggage temporarily stored on the baggage counter should be taken care of by a special person, and luggage that has not been picked up for more than half a day should be stored in the baggage room in time. First, greet guests in the lobby or airport or station; (doorman)

2. Responsible for the luggage transportation and safety of guests; (From the car to the hotel, from the lobby to the room)

Third, store luggage for guests, store and rent umbrellas;

fourth, look for guests in public places;

5. escort individual guests into the room and introduce services;

VI. Distribute guest newspapers; (Long-term guests, regular customers, important guests)

7. Send letters and messages to guests; (EMS 185 in Tianmen area)

8. Deliver articles for guests;

9. Greet taxis on behalf of customers and provide "Please send(drive) me to" cards; (The card is marked with the hotel location and telephone number)

X. Assist in management;

Xi. Strictly abide by various rules and regulations and service operation procedures

Attachment: 1. Pull the door and maintain the normal order of the driveway;

2. parking service service;

3. Supervise the cleaning work at the gate; First, master the situation of team guests and VIP guests entering and leaving the store; (Ask the tour leader about the situation, and no one else is allowed to take the luggage)

Second, the luggage of the transport team and individual passengers enters and exits the hotel in a timely and accurate manner, and the service meets the standards;

third, do a good job in guest information registration and input information in a timely and accurate manner; (Check the guest's handwriting when hanging the room account)

Fourth, the sending, taking, storing and forwarding of luggage in the baggage room conform to the specifications and the procedures are complete;

5. The luggage room is bright, clean and safe, and the stored articles are placed in an orderly manner, without personal belongings;

6. The airport pick-up is on time, and the pick-up card and pick-up service conform to the specifications;

VII. Sending newspapers, messages and letters is in line with the specifications;

8. The entrusted to-do business is perfect, the service is standardized and the fees are reasonable;

9. Be familiar with entrusted to-do business and related information;

X. Equipment, facilities and tools are complete, intact, effective, clean, well kept and maintained;

Xi. There are handover records and they are very clear;

12. Bellmen are not allowed to ask for tips and gifts from guests.