Basic knowledge of courtesy and politeness China is an ancient civilization, with a glorious culture and excellent traditional manners, known as the "State of Manners" in the world: therefore, courtesy and politeness is not only an important element of social morality, but also to improve the work of the restaurant service can not be ignored as an important link. Understand etiquette, politeness is a restaurant waiter to do a good job in the basic conditions of catering work. Etiquette and courtesy basics, etiquette 1. The concept of etiquette etiquette is the people in the interaction, expressed mutual respect for the customary form, such as in the communication occasions to express mutual respect, greetings, congratulations, condolences, as well as to give the necessary assistance and care, and so on. Different nationalities. Different occasions, the performance of different etiquette. Such as the ancient Chinese kneeling, bowing, modern handshake, salute; some countries people in the meeting embrace, hands together, kissing and other forms of expression, are different manners of specific forms of expression. 2. Service etiquette (1) handshake etiquette Handshake originated in ancient times. In the "slash-and-burn" primitive society, people used to defend themselves and hunting is the main weapon of sticks and stones. Legend has it that when people encountered strangers on the road, if both sides are not malicious, put down their hands. Stretch out your hands and let the other party touch your palms to show goodwill. This expressed the custom of friendly inherited, become today's handshake: modern people shake hands, in addition to express friendly, close, but also expressed when meeting the pleasantries and farewell signals and others to thank or congratulate. Shaking hands should pay attention to the way, shaking hands with both eyes to look at each other, the right arm naturally stretched forward, and the body at an angle of fifty to sixty degrees. Palm to the left, palm slightly upward, thumb and palm separate, the remaining four fingers naturally together and slightly inward curved. When shaking hands, with the exception of the elderly, the infirm and the disabled, you must stand. Men shaking hands with women should wait for women to reach out first before shaking hands. Generally only shake the woman's fingers part, should not be too tight, too long. (2) bowing etiquette bowing etiquette is used to show respect for others in life and the general use of a kind of etiquette. It applies to solemn or joyful ceremonies, but also for general social occasions. In addition, there are embracing, kissing, raising hands, saluting, closing, taking off hats, bowing and other etiquette: these are people in the mutual interaction in the form of etiquette. Second, politeness 1. The concept of politeness politeness is people in mutual interaction, through language, expression, behavior, attitude to show mutual respect and friendly words and deeds norms. It reflects the fashion and moral standards of the times, reflecting the degree of people's education. Manners in the service work in the performance of the restaurant waiter in the service work should be done in a dignified manner and elegant, modest and respectful words, sincere and enthusiastic attitude. Although different times, different nationalities, different environments show that the form of politeness is not consistent, but the basic core of politeness is the same. Politeness can be divided into polite action and polite language two parts. Polite action is a kind of silent language. Such as smiling, nodding, shaking hands, clapping and so on. Polite language is a kind of sound action, such as the use of "you", "please", "welcome" and other honorifics. People in the interaction of politeness helps to establish mutual respect, friendly and cooperative relations, help regulate the inter-personal relations between the public **** place, but also help to alleviate the contradictions, to avoid conflict, so that the Chinese and foreign guests to eat store feel at home: so the restaurant waiter should be consciously carry out civilized service in the work of politeness. Third, etiquette etiquette is to express the rituals of etiquette, such as meeting foreign heads of state or government to review the honor guard and fire a salute, the opening of the exhibition or the opening of the bridge ribbon-cutting, large-scale projects, such as the groundbreaking ceremony. Etiquette exists in all the activities of interpersonal communication, is tangible, its basic form is subject to the basic principles of society, but also by the material level, historical tradition, cultural mentality, national customs and other influences. The three most basic elements of etiquette is language (written or oral), behavioral expression and dress, any major ceremonial activities need to have these three elements at the same time in order to complete. Fourth, etiquette, courtesy, etiquette of the relationship between etiquette, courtesy, etiquette are covered by the same "gift" word. "Manners" means that people show respect and friendship to each other in their interactions, the essence of which is to respect people. Etiquette is the specific expression of politeness, politeness is the norms of etiquette, etiquette through politeness, etiquette to reflect, the three complement each other, inextricably linked. Specifically, politeness is to show respect for the norms of speech and behavior, etiquette is to show respect for the formal requirements, etiquette is to show respect for the solemn ceremony held