Find out which nationality it is first, and then deal with it. The only constant is frankness and don't be shy.

Americans seldom use toothpicks when eating.

Be careful not to say "sorry" casually. "I'm sorry" and "Excuse me" both mean "I'm sorry" and "I'm sorry", but the tone of "I'm sorry" is very heavy, which means that I admit my fault or mistake.

For many Americans, age is a very sensitive issue, especially for women over 30.

Americans are very concerned about their weight and rarely disclose their weight. Even if they are thin, they are in good shape.

Never ask others how much they earn. There is nothing to say.

Don't be too eager to talk about private affairs with people, and don't let people think that you are snooping into their lives.

In America, never call a black man "Negro". It is better to use the word "black", which will be accepted by blacks. Because "Negro" mainly refers to black people who are sold from Africa to the United States as slaves.

Americans are afraid of sticking out their tongues at people. If you are a child, sticking out your tongue is considered a lovely gesture, but if you are an adult, Americans think it is an insulting gesture.

Americans dislike shaking hands when looking at other places, and think it is arrogant and impolite.

When dealing with Americans, it is especially taboo to give cheap gifts with your company logo, because it is suspected of letting others advertise voluntarily.

At the dinner table, Americans generally avoid eating fat meat and viscera of various animals, and don't like steamed and braised dishes.

Americans like to use perfume, because body odor is not accepted by society in America. Therefore, Americans think it is necessary to use deodorant or antiperspirant. Women usually spray some perfume to enhance the fragrance, while men pat some shaving water or male cologne on their faces.

Another taboo in American culture is bad breath. Americans don't like to smell what others leave in their mouths after lunch-especially onions or garlic.

On the road, in the elevator, or in the corridor, we often meet people coming face to face and meet their eyes. It is an American habit to say hello with eyes at this time.

In America, if you take off your shoes or go barefoot in front of others, you will be considered a rude savage.

In a narrow place, such as a cinema, when you walk in front of others, you must say "I'm sorry".

Drinking in moderation at the banquet and always being polite is the etiquette observed by Europeans and Americans.

When Americans go out together, they always go Dutch, including fare, meal and tip.

It is normal for customers to visit the factory, and it is also very important to do a good job of reception, whether it is a middleman or a factory.

However, due to different customs and habits, it will cause a lot of trouble, so it is necessary to formulate a standardized process. Let me start with the following points:

1. Finalize the visiting time, flight, visiting personnel list, position, mobile phone number and other information, so as to arrange the corresponding reception.

2. Discuss the visit schedule with the customer, communicate with the factory (the reception department of the company), and send an email to the customer for confirmation after everything is finalized, so that the factory can prepare for the reception.

3. Hotel arrangement: confirm the hotel star rating and rooms with customers (one room for each person, or specify in detail such as shared rooms, floors, smoking areas and non-smoking areas, etc. ), and then pay attention to the hotel choice. Many hotels claim to be five-star, but as a result, they don't even have the level of three-star. After staying for one night, customers can't stand clamoring to change rooms. Generally speaking, it is safer to choose hotels managed by foreign capital, or refer to the evaluation decision of Ctrip and other websites. ) and then arrange (distance) nearby

4. Print the visit schedule, prepare the factory information, product information, customer information and other documents, and bind them into a book.

5. Prepare meals and topics according to the nationality and religious beliefs of customers (do more homework to avoid making the low-level mistake of giving Muslims pork).

6. Arrange to pick up and drop off vehicles (according to the number of customers and luggage, decide to arrange vehicles, 5 seats, 7 seats or buses,

Last time I went to Beijing, I met the odd and even number limit, and several cars in the factory were all odd numbers. As a result, I had to arrange a 19-seat Jinlong bus to receive two customers.

Make a pick-up sign, and arrange a special person to pick up the plane on the day when the customer arrives. The principle is sooner rather than later. When customers are waiting at the airport, you can change tires at the airport expressway. You can talk casually on the bus: the other person's understanding of China, their taboos and so on. And what other arrangements they have for this trip to China, etc. , to find out some information.

7. Generally, after the shuttle bus is delivered to the hotel, the itinerary, factory information and other documents during the visit will be handed over to the customer to finalize the next day's visit. Some customers directly visit the factory first, so we must make the factory ready in advance.

8. Pick up the customer at the hotel on time the next day (customers in different countries have different ideas about time, so we usually wait in the hotel lobby 10 minutes in advance).

9. After receiving the factory or office, arrange visits and conversations according to the itinerary, and arrange special personnel to record the contents of the meeting.

If it is the first contact, a multimedia conference room should be arranged, and both parties can introduce their respective enterprises with slides.

10. After the visit, prepare a small gift for the customer, and generally choose something with China characteristics, such as tea and handicrafts. It's best to go to the northeast once, and the factory will send ginseng to customers, which looks expensive. If you are a middleman, you'd better prepare your own gifts and improvise to avoid the embarrassment caused by customers giving gifts and factories not preparing gifts.

1 1. After the visit, arrange entertainment and shopping activities according to customers' opinions. Customers in many underdeveloped countries often ask for shopping, especially electronic products and clothing. They are very sensitive to price.

Some customers want to buy China's specialties, such as silk, tea and porcelain.

In addition, some customers want to go to bars and other places, so they must do their homework and know about nearby restaurants, bars, shopping and entertainment places before reception.

Some customers are more casual and can arrange some special activities in China, such as drinking tea, going to the theatre, visiting scenic spots and so on.

12. Take customers to the airport. Some customers don't like trouble and can handle it themselves, so they can send it to the hotel. They should call the customers to say goodbye before the plane takes off.

13. Closing: This work must be done well. After the customer leaves, send an email to the customer in time, first, greet him, and second, send the understanding, meeting minutes and memos reached by both parties during this visit to the customer to urge the implementation of this project.

A few dots:

1. Dress: usually wear formal clothes when picking up the plane and meeting, and wear casual clothes when taking customers for entertainment and shopping.

2. Visit: In strict accordance with the factory visit system, especially some pharmaceutical production enterprises, where safety and hygiene are involved, you can't go in, otherwise people will casually doubt the management of the factory.

Generally speaking, food should not be too grand. It is best to serve Muslims with fish. Although they also eat beef and mutton, the processing method is very particular. If time is tight, McDonald's fish-flavored hamburgers are generally solved, and there is plenty of time. You can recommend some Chinese food and seafood. Indians don't eat beef. Western food is the safest for westerners, and hotel buffets are generally good. It is easier to get in Korea and Japan.