Price reporting is an important part of price supervision and inspection. In order to better help the masses and society understand the price policy, further broaden the channels for the masses to report price violations, and facilitate the masses to participate in price social supervision and inspection, the price reporting center of the Price Bureau officially opened the "12358" price reporting telephone number.

On February 28th, 20 19, the State Administration of Market Supervision issued the Opinions of the General Administration of Market Supervision on Integrating 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement, stipulating that the telephone number of market supervision complaints before the end of 2020 will be 123 15.

The problem of high price has been heard in the extended information. In order to prevent such problems from infringing consumers, the price department should not only strengthen market supervision in peacetime, but also deal with the problems encountered by consumers in a timely manner by opening a complaint hotline.

However, although the "12358" price hotline has been opened for a long time, it has not played a good role in some areas. Some price departments only accept complaints and reports within 8 hours, and refuse to answer the public hotline at other times such as holidays.

Even in normal times, some price departments can't seriously answer every complaint call, even after answering it, they can't solve the problem for consumers in time, or shirk it, or put it off again and again, even after declaring that it will be dealt with immediately, there is no "below".

The problems shown by the price department in Xianyang City are undoubtedly vivid and powerful examples. Faced with the problem of "price reporting telephone" in name only, it is urgent for the relevant departments in Xianyang to reflect. It is necessary to ensure that the relevant report calls are open 24 hours a day, provide high-quality and efficient services, and handle every problem reflected by consumers.

Baidu Encyclopedia-12358

People's Network-Can the price report phone be reduced to a display?