1. Accept hotel reservation requirements (room, catering, meeting, etc.). ) through various channels (online, telephone, fax, etc.). ) and properly solve it.

2. Handle the reservations of team and individual travelers.

3. Do a good job of filing the reservation data, so that all the reservation room data can be correctly summarized, and reserve the right for the guaranteed reservation guests who don't arrive at the store on time.

4. Collect relevant information, accurately record and properly handle the guest's reservation change requirements.

5. Provide detailed information of expected arrival guests to relevant departments of the hotel every day; Coordinate and cooperate with all departments to achieve the ideal occupancy rate of the hotel, so that all departments can arrange their work reasonably according to the predicted occupancy rate.

6. Provide information feedback and customer dynamic table to the marketing department and senior decision-making department on a regular basis.

7. Answer customers' telephone inquiries about hotel/air tickets and other product information, and give answers.

8. Finish other work arranged by the department manager on time.

Job responsibilities of sales staff

Under the leadership of the manager of public relations marketing department, do a good job in public relations sales of the hotel, actively strive for customers, and be responsible for timely feedback of customer opinions to relevant departments to provide good services to customers.

"Job description"

1, according to the hotel market sales plan, according to the requirements of the proportion of tourists, complete the sales tasks of customers, travel teams and individual customers, and achieve the sales targets;

2. Keep close business contact with customers and put forward different sales prices according to different seasons and different market conditions;

3. Analyze the customer's psychology, understand the customer's requirements and various needs for hotel facilities, conduct targeted sales, and provide customer information for the public relations marketing manager;

4. Actively participate in various promotional activities organized by the hotel to develop new customers;

5. Use customs clearance skills and sales skills to make friends with people from all walks of life and expand the influence of the hotel. Carry out planned sales activities. Write a sales report every time you go out to sell, set up a file for each customer, and develop new customers in a planned way.

Personal opinion: Booker and marketers are different jobs. If you are extroverted, you can be a marketer, but the recruitment conditions of marketers are generally higher than those of booking staff. If you can, of course, it is best to do marketing, which can greatly improve your communication skills and event handling ability! Bookers mainly answer the phone to make reservations. If you are introverted, you can also choose this position!