Second, through the training of service skills: I learned the principle of serving guests; procedures for serving guests; service in the work of the rules; banquets out of the food program; tray skills and the end of the tray walking pace; laying the table, set the stage of the notes; change the focus of the ashtray; ordering, writing menus, canceling the dishes of the notes and the skills of marketing dishes; pouring the basic method of the wine, the procedure and the general knowledge of the drink; dealing with guest complaints and service work. Knowledge; handling guest complaints and service emergencies to deal with the skills; restaurant opening preparations and closing notes and a variety of service etiquette, catering hygiene knowledge, fire knowledge and so on. So that I become a good waiter laid the foundation.
Three, through this training how to do a good job waiter I summarized the following points of mind with colleagues *** with learning:
1, love your work: when you love their work, you will be happy, easier to do your job. We want people who dine to have health, energy and good service. You just might make an ordinary job extraordinary. And the people businesses need most are those who love their work.
2, quickly familiarize themselves with the work standards and methods: in order to their own business and their own in the fierce competition to win, we must be able to work as quickly as possible and competent work to improve efficiency.
3. Actively participate in various job training: training and learning is the original source of progress and development.
4, to have the spirit of diligence: catering work is mainly hand work, usually not too heavy, do some more with will not be exhausted. So we have to do legs, eyes, hands and heart. Take the initiative to work, take the initiative to look for work. "A hard world is not difficult," the proverb says a very profound truth, as long as you are diligent, the door of success will be open for you.
5, to have self-confidence: compared with money, power, background, self-confidence is the most important thing, self-confidence can help people to remove all kinds of obstacles, to overcome all kinds of difficulties, believe that they are the best.
6, to learn to be a person: to be a person is to be a dedicated, grateful, helpful and ethical people, sincere people, do serious work, the cause will be more successful
7, responsibility: that is, in the interests of the company as a priority, responsible for their own jobs; that is, for the guests are responsible for the guest, to provide guests with high-quality products and services; that is, "to no in", even if it is not the case that the company is not the most important thing. To no in", even if there is no one to supervise you, you will seriously do a good job, which is the performance of responsibility.
8, ordinary mind to face the unfairness of the work: there is no absolute fairness in the work, bit in front of the efforts of the people, the opportunity is always equal. Without a certain degree of frustration tolerance, how to pick up the beam in the future.
9, team: play team spirit is the consistent pursuit of the enterprise, catering enterprises work by a variety of division of labor, very much in need of team members to cooperate. Have team spirit, good cooperation staff and business are more successful.
10, a little bit of progress every day: the accumulation of sand into a tower, the accumulation of a little into a lot, a lot of successful people is the accumulation of a little bit of small and into a big tool. Every day a little bit of innovation, is to lead; every day a little bit more to do, is to harvest; every day a little bit of progress is to success.