2, as a new member, counting with your fingers have been with you for more than two months, today I would like to take this hotel staff conference to XX expressed sincere respect, and to the colleagues seated on my work to express my heartfelt thanks for the support! I would also like to take this opportunity to pay my respects to all of you!
3, looking back at XX Hotel has gone through so many years, everyone under the leadership of XX Dong, I'm here to see all the staff work together, overcoming all kinds of difficulties to complete the daily work tasks. Today's conference is not so much a conference to encourage staff as a family gathering. I have seen in these two months together, whether it is the manager or the staff are hand in hand to overcome one difficulty after another, to meet one new challenge after another, like a family unity, mutual assistance, which also let me see your love for the hotel from the bottom of your heart. Honored that our team of various departments have excellent and dedicated leader, they love the cause, hard work; proud that our team has so many excellent staff, I ushered in such a mood and atmosphere of the new year of 20xx. I believe that the coming days will become the best memories of my career and touched by a piece of history; I believe that in the future we will be screwed together, with more enthusiasm and passion to put into the work.
4, in fact, the hotel benefits from the success of the conference reception and casual guest satisfaction rate, so win a good reputation is an important way to work in 20xx, we have to summarize the past experience, to make up for the shortcomings, *** with to create their own brand.
5, for our catering, the main wedding banquets market, next year, our catering department's work idea is to consolidate the original market advantage, while actively developing new business. In the wedding market, strive to do fine, do fine, make the wedding banquet presents a hot scene. In the cost control actively explore, the courage to explore. All the staff of the catering department usually actively carry out saving and cost-saving activities. In the use of raw materials, on the basis of not affecting the satisfaction of the guests, we have achieved the recycling and reuse of edges and corners. Minimize the use of disposable supplies. On the other hand, the kitchen chefs are driven to go out for study and exchange to ensure the quality of dishes and the introduction of new dishes. Catering Department staff focus on doing a good job in the hall surface service work, so the level of service is particularly important, and actively participate in a variety of training organized by the hotel, and combined with the actual operating procedures, and constantly improve their own service concepts and levels. When encountering important or large-scale reception tasks, the kitchen and the hall surface more to cooperate with each other, and actively complete the task.
6, 20xx year we have to strengthen the standardization of the management of the guest room department, focusing on the staff carried out a number of professional training, including service awareness, room introduction and telephone answering skills and other specific work; adhere to the floor every day to monitor the quality of service, efficiency. Usually carefully check the room facilities, found that the problem of timely repair; at any time to take advantage of the off-season timing, each floor of each guest room equipment and facilities for a comprehensive, careful inventory, and the existence of the problem registers, focusing on contact with the Ministry of Engineering to repair, for uniform material replacement, in order to give the guests to create a convenient, comfortable and perfect details of the living environment.
7, I think I'm the same as everyone else is for their own ideals and harbor the love of the hotel, so only today to be able to meet here, reunited in this big family inside. The year-end peak season is approaching, I hope we all stand on the same starting line, do their own work, play a professional level and service skills.
8, 20xx let us have to follow the pace of XX Dong, united, pioneering, innovative, to achieve rapid progress in economic efficiency, to lay a solid foundation for the construction of the second phase of the project, for the permanent XX Hotel brand and work hard!