May 28 afternoon, well-known netizen Zhang Jiaojiao nurse through personal microblogging complaints a Shenzhen Xibei oat village, without the consent of the consumer, forced to charge her five tea fee.
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Soon, Xibei Oat Village official microblogging response said: I'm sorry to make you feel bad, please write to the editorial contact information privately, we will contact the store for you to return tea charges.
However, a netizen then followed up with a post saying that he had also been charged. And questioned the official microblogging of Xibei Oat Village, is it also refundable?
Retrieval found that Xibei Oat Village charges for tea seems to have a long history.
November 29, 2019, a netizen on the trolling Xibei Oat Village said: the first time in Kunming to eat Xibei, previously in Beijing, so it is also the first time to see that there is a tea place fee this thing, the waiter to explain to me that the tea place fee includes meals tableware, I thought this tea, paper towels, tableware is not the standard of the Beijing restaurant, the first reaction at that time was that this small family after the future or not to come it.
In Dongguan, Guangdong, the local Xibei Avena Village store was also questioned 5 yuan of tea unreasonable.
Or Shenzhen. The @Hunan School Flower and Herb List reflected on August 5, 2018 that Shenzhen Xibei Oat Village charges an unreasonable fee for tea seats.
At the same time, it also said that when eating, this kind of small insects have been crawling on the edge of the bowl, which affects the mood of eating too!
The complaint was also quickly responded to. As for the outcome, it is not known.
Is the charge for the tea table reasonable? Guangdong Twin Law Firm Xu Jinzhou lawyer said, catering operators should provide consumers with free tableware that meets the quality standards and hygiene conditions, and shall not set a minimum consumption, shall not be charged or disguised as a charge for the seat fee, sterilized tableware fee, corkage fee and other non-compliant costs.
If consumers are forced to pay the "seat fee" when dining out, they should actively defend their rights through the Consumer Council, the price authority and litigation.
In addition, Xu Jinzhou lawyers also said that in the consumer process to retain as much evidence in hand.
Data shows that Xibei Avena Village is the main brand of Xibei Catering Group, focusing on Chinese casual formal dining. It is publicized as an outstanding representative of Northwest cuisine.
In recent years, with consumers demanding higher and higher quality of food and beverage, coupled with its own service and better, Xibei Oat Village's popularity has been rapidly enhanced.
Data from research organization Frost & Sullivan, in 2018, Xibei Shiney Noodle Village ranked first in China's Northwest Cuisine restaurant rankings, with an annual revenue of over 5.3 billion yuan.
By the end of 2019, Xibei Shiney Noodle Village had opened 367 stores across the country*** During the five-year period, nearly 300 Xibei stores were added, spreading across 57 cities across the country.
With Xibei restaurant, its de facto controller Jia Guolong was ranked No. 6 in China's restaurant rich list with a value of 5.5 billion yuan in human currency