Can (1) bring "trust" to subordinates?
(2) Can you stimulate the work desire of subordinates?
(3) Do you have the ability to lead and control? As an operator, the store manager should not only have a deep understanding of the store management style, but also have a clear understanding of the development prospects, and also require a thorough understanding of all aspects of the operation. At the same time, the store manager should also have corresponding knowledge reserves, so as to accumulate and accumulate in business, which can be summarized as follows:
(1) Knowledge of observing consumer changes.
(2) Understand the changes and current development of the retail industry.
(3) Understand the management technology and operation technology of retail industry.
(4) Understand the company's history, organization and ideas.
⑤ Understand the changes and future development of the industry.
⑥ Know the dealers and buyers, and have contact with the company.
⑦ Knowledge of educational methods and technologies.
⑧ Understand the planning method of the store.
Pet-name ruby have knowledge of planning and understanding store statistics.
Attending to understand the laws of the retail industry.
In addition, a person's behavioral characteristics, both advantages and disadvantages, are the accumulation of his life experience from the past to the present, that is to say, behind each behavioral characteristic, there are many successful and unsuccessful experiences. Confirming the excellent behavior characteristics shown in successful experience will derive "self-confidence" and promote the promotion of "challenge". For a successful store manager, the following aspects can not be ignored in improving his "challenge". Positive personality. No matter what you encounter, you should actively deal with it, take the initiative to face difficulties, and do not evade or shirk. Positive qualities. Everything can be handled impartially, without favoritism or partiality, so that subordinates are completely convinced. keep patience
There are times when the operation in the store is smooth and times when it is boring and complicated. As a manager, there are more problems than employees every day, so endurance is an essential quality for a store manager. Cheerful personality. Only a cheerful manager can always bring his smile to work, thus infecting others and creating a good working environment. Tolerance. In the face of the mistakes made by subordinates, the store manager should not cling to them, but give them time to correct and remind them at any time. Courage and courage. Have extraordinary courage, dare to try and innovate, not afraid of failure and frustration, and lead the team forward bravely. In the face of any situation, you can make decisive decisions and be efficient without procrastination.
2. The ability of the store manager requires that every store manager must have the ability to grasp the key points, ensure the orderly operation of the mall, achieve business goals and maximize the company's performance when facing a wide range of goods, complicated things, endless customers and busy employees.
(1) The management ability manager is the manager of the terminal store and the person assigned by the store to operate the terminal store. His task is very heavy. Simply put, it is to complete the business objectives set by the company and implement an effective work plan. Then how to complete the business objectives set by the company and implement an effective work plan requires the store manager to decompose the objectives and start with the management of daily business activities. Commercial activities are repetitive behaviors of making plans, implementing and summarizing. In fact, the business activities of shops, whether monthly, quarterly or yearly, must follow the procedures of planning, execution and summary. In this process, the store manager should have certain management ability and learn to manage with "people" and "numbers". Managing with "people" is simply to let people do what you want. In the process of store management, the store manager needs more partners to assist in the work, complete the work better and stimulate the team members' sense of ownership.
In this link, the store manager should not only pay attention to the rights of subordinates, but also pay attention to clear responsibilities. On the one hand, let subordinates give full play to the assigned tasks, on the other hand, supervise the process, guide and train subordinates, and give full play to people's role and potential. Don't do everything yourself Using "numbers" to manage "numbers" management is to guide and evaluate the daily management of stores according to the numbers decomposed from store goals. Shops can also set certain standards for various times. For example, the standard time allocation requires employees to spend 60% of their working time on sales, 28% on non-sales activities, 5% on free time and 7% on activities outside the sales place. Any deviation from these standard times should be known and corrective measures should be taken when necessary. In the process of store management, management is a comprehensive process. Management methods should also be flexible in different ways according to actual needs. Organized, with good time management and emotional management skills, the work of a store manager is very complicated, so it needs good organization to ensure that all the work in our store can be carried out in an orderly manner; Need to manage your time effectively to ensure work efficiency; You also need to manage your emotions effectively, so as to actively cope with the pressure of work and performance and maintain the good state and atmosphere of the whole team.
(2) Leadership, problem-solving ability, good communication skills, good execution ability and rich experience in sales and customer service.