Employee Training Work Plan Sample Essay Complete 5

Days are like a white horse, our staff training work into a new stage, there must be a lot of things that can be planned, right. It is estimated that many people are thinking a lot, but will not write, the following is my staff training work plan sample essay for you to carefully organize a complete list, I hope to help you.

Employee training work plan example of the book (Part 1)

Human resources is an important strategic resource for contemporary enterprises, effective training, use, mining human resources is the key element of survival and development of enterprises in the future fierce market competition. As the source of this resource, new employees must be effectively controlled and guided, and put can make it become an important driving force for the development of enterprises. In order to achieve this goal, specially formulated this training program.

First, the purpose of training

(a) to provide new employees with accurate information about the company and jobs, clear their job responsibilities and content;

(b) to promote new employees to know and clarify the workflow of the job, and quickly enter the work role, undertake the work task;

(c) to the new employees to transfer the company's corporate culture, so that its rapid integration into the corporate work atmosphere

Second, the basic process of training

Third, the training organization structure:

The company in charge of manpower work leader is the highest person in charge of training, is responsible for determining the staff training program, validation of the external lecturers hired, and decide its cost;

The person in charge of human resources is the direct coordinator of training, is responsible for the development of staff training programs, validation of the staff training plan.

External instructors are external trainers hired by the company, including professionals in related fields and relevant personnel from regulatory agencies, whose main role is to promote the development of the business, and to make the employees clear about the basic requirements of the relevant structure for the position;

Internal instructors are the company's internal staff, who are excellent, clear about the company's various basic contents, and who are skilled in the business experience and have good presentation skills. And have a good ability to express the staff.

Fourth, the content and mode of training

(a) training content

The company's training content mainly consists of: basic knowledge training and professional knowledge training

1, basic knowledge training:

The main content of this part is divided into the following points:

Introduction to the company's development: the introduction of the development of the company's history, so that the new employees can fully appreciate the development of the company's history. Company development: introduce the history of the company's development, so that new employees can fully appreciate the course of the company's development, the company's operating history to understand and master, clear work responsibilities and content of each unit; (training details see Annex I)

Company management system: introduction to the company's various major management system of the main content of the company's basic requirements for employees and the management of various work; (training details see Annex II)

Company Human resources system: introduce the company's human resources related regulations, so that new employees understand the company's salary, welfare requirements and settings, clear their rights and obligations; (training content see Annex III)

Company corporate culture: introduce the company's corporate culture of the emergence and development of the company's corporate culture, so that employees can understand and maximize the

possible integration into the corporate culture. (See Annex IV for training content)

2, professional knowledge training:

Professional knowledge training is the focus of the training, the purpose of which is to enable employees through training to clearly define their jobs, correctly grasp the workflow, the accurate use of a variety of tools. (See Annex IV for details of the training content)

(b) Training methods

The training is mainly divided into centralized training and job training in two ways.

1, centralized training:

All new employees will be concentrated together, the basic knowledge of the training, mainly in the company lecturer lectures.

2, job training

For the new employees of their respective positions, the relevant personnel to guide, and simulation operations and exercises, so that new employees as soon as possible to master the knowledge of the position, so that should know should know.

Centralized training and job training should be carried out according to the actual situation. Job training should be carried out within three days of the employee's entry; centralized training can be adjusted according to the concentration of the employee's entry, in principle, should be carried out at least once a year.

V. Training assessment and feedback

(a) training assessment

Training assessment is divided into two parts:

1, basic knowledge assessment of the company's human resources director of the organization, in the company's collective training is completed within three days. Basic knowledge assessment in the form of questionnaires, mainly for the "basic knowledge" of the relevant content, as well as the company's units **** through the process.

2, professional knowledge assessment by the business sector to organize their own, in January after the completion of the new employees. Specialized knowledge assessment can be carried out in a variety of ways, such as test papers, practical operations, focusing on the basic knowledge of the position of new employees and mastery of the basic processes.

(B) Feedback

1, the results of the assessment should be in the form of a written notice back to the individual employee, and counted in the employee file, as an important information to be retained for the inspection of the employee, the relevant departments should give a timely reply to the employee's doubts;

2, the basic assessment of the employees who failed the assessment should be informed of the relevant information in a timely manner, and to decide whether or not to take a supplementary examination, retraining, Discouragement;

3, on the professional assessment of employees failing, should be responsible for the department to carry out interviews, to grasp the reasons, and decide whether to retrain or discouragement;

4, after the completion of the assessment, should be issued to the staff of the anonymous questionnaire, the reasonableness of the content of the training, attractiveness, etc., to carry out a timely assessment, as the training of the continuous optimization of the adjustment of the important references.

Sixth, the training budget

The company's main expenditure on training for the lecturer's fees.

Internal lecturers: it is recommended that the basic knowledge lecturers are given 100 yuan per lecture/course cost subsidies; post course lecturers 150 yuan/person cost subsidies.

External lecturers: paid according to the agreed price.

The estimated annual cost is: yuan.

employee training work plan sample (Article 2)

First, the purpose of training

1, so that new employees to understand the company's general situation, rules and regulations, organizational structure, so that they can adapt to the work environment faster 2, so that new employees are familiar with the duties of the new post, workflow, work-related knowledge and the basic quality of the service industry should have.

Second, the training program

1, the number of people, cultural level, age structure is relatively concentrated, by the company's Human Resources Department with the head of each department *** with the training, *** with the assessment. (Regular: once every three months)

2, the number of small, decentralized, by the specific employer department is responsible for the training, training results in units and employees written form confirmation as evidence. (Unscheduled training)

Third, the content of the training

1, the company's pre-job training - Human Resources Department to prepare training materials. The main thing is to welcome new employees; in accordance with the characteristics of the company's industry, organizational structure, nature of the work, the relevant rules and regulations and the basic quality of the company's service industry to prepare manuals or specialists to explain; designate the manager of the new employee's work department or team leader as a new employee close to the study of the tutor; to answer the questions raised by the new employees.

2, departmental job training - the actual working department of the new employee is responsible for.

Introduce new employees to recognize the staff of the department; visit the work department; introduce the departmental environment and work content, special provisions within the department; explain the requirements of the new employees' job duties, workflow, work treatment, designate a senior veteran employees with new employees; within a week, the department head and new employees to exchange views, reaffirm the job duties, point out the problems of the new employees in the work, to answer questions from new employees; a week of the new employees to exchange views, reiterate the work duties, point out the problems of new employees in the work, to answer questions from new employees. questions; the performance of the new employees a week to assess the new employees to the next step in the work of the new employees to put forward some specific requirements.

3, the company's overall training: Human Resources Department is responsible for - from time to time to distribute the "Employee Training Manual" - (a brief description of the company's history and status quo, describing the Beijing Liangkang love baby Science and Trade Limited in Beijing's geographic location, transportation; the company's corporate culture and business philosophy; the company's organizational structure and the main leaders, the company's main service recipients). The company's corporate culture and business philosophy; the company's organizational structure and main leaders, the company's functions of each department, the main service object, service content, service quality standards, etc.; the company's relevant policies and benefits, the company's relevant rules and regulations, the adoption of the staff rationalization proposal channels; answer the questions raised by the new employees.)

Fourth, training feedback and assessment

1, the training materials produced by the Ministry of Human Resources shall be reviewed by the General Manager's Office of the company and submitted to the Ministry of Human Resources archives, carried out by the Ministry of Human Resources ?ú departmental training should be carried out under the guidance of the General Manager's Office of the company. The Ministry of Human Resources must complete a set of training for each batch of new employees "new employee training" form, department → Ministry of Human Resources training should be closely linked, do not appear in the training gap.

2, the training implementation process should be serious and rigorous, to ensure quality, all training materials to note that the preservation, and pay attention to the implementation of the process of continuous modification and improvement.

3, the results of training by the Ministry of Human Resources random checks, reported to the company's General Manager's Office, the General Manager's Office of the Ministry of Human Resources and the Department of training of new employees training three months to the Ministry of Human Resources to summarize feedback once. Fifth, the implementation of new employee training

1, called the departments responsible for the training staff, on the implementation of the company's new employee training program, to seek the views of the participants, improve the training program.

2, the company as soon as possible to come up with targeted training materials, the implementation of training candidates.

3, the company's internal publicity "new employee training program" through a variety of forms to allow all employees to understand the set of new employee training system, publicize the importance of carrying out new employee training.

4, all new employees before the official start, must be in the company centralized training once, (training content see the Ministry of Human Resources pre-job training); and then to the specific work department for training (training content see departmental job training); the company can be based on the basic situation of the implementation of the new employees corresponding training materials and time, in general, the training time for 1-3 days; according to the number of new employees from time to time The implementation of the overall new employee training, the overall training time of one week is appropriate, the list of qualified training reported to the company's Human Resources Department.

5, the company began to implement the new employee training program from 20___ ___.

Employee training work plan example of the book (Article 3)

In the past period of time with the turnover of new and old employees, so that the service and management has declined, in the face of external market pressures, in order for the company to better cope with more and more fierce competition in the industry, to improve the quality of the company's staff team and professional skills, in order to ensure that the company's solid development, especially the development of the 20__ years of the stores in July training program.

July training is divided into four weeks by month, each week to set the training theme, the entire week's training work around this theme, and to determine the specific objectives of the weekly implementation. Specific training topics and time schedules need to be completed with the stores and head office, the course is flexible, the stores need to be responsible for the department, the head office personnel training department from the coordination arrangements and is responsible for the implementation of training after the inspection and supervision feedback, in order to promote the training of the real benefits of the guarantee.

First, the training mode

by the head office training department initiated the registration form, in accordance with the training program.

Second, the schedule

1, the course is divided into four weeks, each week is set up to train the main theme, on the basis of which every week to do a thematic training, a month to do a team outdoor training activities, in order to achieve gradual, continuous and effective, and constantly amend and improve the effect of the training;

2, the training: is based on the application of the month of training, quality control feedback As well as training feedback, store needs, the development of training courses throughout the month, greater flexibility.

Third, participate in the training department

Fourth, venue arrangements

② unified course training; notified in advance by the Department of Personnel and Administration of the location of the arrangements to the main store in Phuket;

Fifth, with the requirements

① weekly training topics after the end of the full training assessment questionnaire organized by the store, the end of each week by the store organization to the full training assessment survey Training assessment survey, and in the follow-up course by the head office to follow the field, and communicate with the store for the survey to make course adjustments.

② In order to ensure that employees get enough rest, and so that the training can be a good effect, the stores department in the training course arrangements need to be rationalized time.

Sixth, the supervision

① The overall training of the store will be used as a basis for assessment, such as the development of the course is not carried out on time, and did not arrange another time to make up the course, the store will be deducted points system.

② Training Department will be combined with quality control to follow up on the training of the store, to test the mastery of employees and training content is close to the site work needs. The final effect of training is inseparable from the strong support and cooperation of the stores. We hope to receive strong support from the stores in the promotion of training awareness, time arrangement, venue implementation, preparation of the meeting, and supervision of the implementation of the training.

The first phase of the training theme: basic service standardization training

The basic skills that employees should master, service standards as the theme of the training of employees. Which staff business skills training can be used as a mandatory course throughout.

1, business manual training. Such as: floor box items placed on the standard and the public **** area items placed on the standard: cigarette jar, dice cups, trash cans, wine menu, wheat line disk put, clean health standards; front desk room assignment process.

2, grooming etiquette standards: hairstyle standards, face professional makeup standards, hand nails standards, uniforms and work cards to wear standards, leather shoes standards; reception/service/telephone etiquette, including the service posture, station posture. Waiting for the guests to lead the posture, the tone of voice to the guests standard response language tone, etc.;

3, emergency response training: specific case study training (stores to collect reserves of relevant cases to do the lesson plan)

4, excellent waiter management training: (grass-roots management to enhance the relevant PPT course)

The second phase of the training thrust: team cohesion training

1, Corporate culture training;

2, the company's system of training: rewards and punishments system, leave system, attendance management system

3, staff loyalty to the company, the staff's life goals, career planning

4, the sales staff of the customer to establish, manage and maintain and quality service

5, salary grading process and staff to strengthen basic skills Training

The third phase of training: improve communication

1, departmental coordination and communication skills training

2, the functional departments of the business skills training

3, simple technology tuning and simple processing applications

4, the company's system of training: financial reimbursement system, material procurement system, personnel system, etc.

5, innovative thinking training

Fourth stage

1, the staff of the basic skills of intensive training and salary grading related processes

2, the application of contract regulations, the application of the standard application of official writing and the application of the office OA system

3, fire training and application of knowledge Employee Training Work Plan Sample Comprehensive (Article 4)

Training Theme: to cultivate a loyal and happy workforce

Training purposes: keeping abreast of the times, efficient and versatile, work-learning, comprehensive assessment

Importance of training:

The reason why training is important is because:

Training is a filter - training can be deleted unfavorable to the development of the hotel's attitudes, ideas and behaviors;

Training is a palette - training can improve the staff's awareness and recognition of the hotel's culture and behavior;

Training is a magnet - training is conducive to improving the hotel's cohesion and competitiveness, and carry forward the group spirit.

Training Objectives

Knowledge training of the hotel:

Including the background of the creation of the hotel, geographic location, architectural style, business philosophy, business characteristics, the status of the clientele, organizational structure, rules and regulations, knowledge of the products of the hotel and other content, so that the staff have a comprehensive knowledge and understanding of their own home.

Courtesy training:

Including strict grooming, instrumentation, grooming, expression, eyes, language, action and other requirements, and how to respect the guests' religious beliefs, customs and habits, employees must go through the courtesy knowledge of the training, to master the hotel practitioners in the above aspects of the requirements, so that in the future service time, everywhere reflect the respect for the guests.

General awareness training:

Consciousness determines human behavior, behavior into habit, so in the training of staff must also cultivate their general awareness, such as service awareness, role awareness, quality awareness, teamwork, obedience awareness.

Business training

Employee business training:

can be carried out from the knowledge, skills, etc. Knowledge to enough guidelines, should not be too much depth, the purpose is to help employees to carry out their work; skills focus on the specific operating procedures of the post, try to make the staff to master the necessary service skills, in addition to the staff to carry out basic emergency response training to improve their ability to cope with unexpected problems. Their ability to cope with unexpected problems,

Spiritual awareness training:

Modern hotels, hotels, staff training, is not only skills, skills training, it is more important to inculcate the spirit of the trainee or to cultivate a certain concept, there is a kind of spiritual support, coupled with a high level of skills and techniques, the staff will do a better job of service,

Training Procedure:

Enrollment and registration

Distribution of materials (guided self-study)

On-site examination (***5 open-book)

Achievement feedback (regular)

On-site guidance (at any time)

Examination of the certificate (closed-book)

The content of the training:

(1) professional knowledge of the food and beverage industry, including Food, beverage, cooking, nutrition and food hygiene, tableware and equipment knowledge,

(2) basic skills of food and beverage service, including table setting, folding flowers in the meal, pouring wine, serving food, serving dishes, etc.

(3) courtesy and politeness, civility, resilience, and other service skills,

(4) Putonghua and language skills,

(5) staff code, Job responsibilities, operating procedures,

(6) strengthen the sense of service, the implementation of the principle of guests first, guests first,

(7) dealing with guest complaints, answering questions, case studies,

(8) social knowledge and knowledge of psychology,

(9) folklore and general knowledge of life,

Staff training work plan (Article 5)

2, training time:

Pre-service training for one week. The first stage to the production line and packaging workshop to participate in the corresponding work to familiarize themselves with the product and workflow; the second stage to the finished product warehouse, so that the warehouse administrator demonstration teaching inventory, distribution, familiar with the product indicators; the third stage of the packing and shipping, the purpose is still to familiarize themselves with the product, the fourth stage of the real on-line operation, the actual operation of the training.

3, customer service training content:

Product theory knowledge training and service skills training, as well as for different groups of people on the computer language attitude, network vocabulary training. (Preparation of training materials, courseware)

4, training steps:

The first stage (one day):

Training room for corporate culture, rules and regulations, product theory and other training. Mainly master the company's current situation, development direction, planning vision, management system and product technical parameters and functions and other knowledge.

The second stage (two days):

Into the production workshop, packaging workshop, while participating in the operation of the work, while the actual product against the study of commodity knowledge. Mainly master the product's knowledge of raw materials, functions, characteristics, ingredient names (functional specifications), specifications, the scope of application, and so on.

The third stage, the fourth stage (three days):

E-commerce trading company workshop for service skills training. The use of one day to learn the "customer service staff training materials"; the use of two days combined with the online store trading background, Ali Want, Alipay, QQ and other various software tools; simulation of the actual operation of the practice; through the typical case of letting the new employees understand the general trading process.