Article 8 of the Measures for the Administration of Environmental Hotline Work stipulates that the staff of the environmental hotline should be patient and meticulous, use standardized language, and accurately and truthfully record the reporting time, the name and address of the reported unit, the content of the report, the name and contact information of the informant, and the purpose of the complaint. , and distinguish the situation, according to the following ways:

(a) to accept reports of environmental pollution and ecological damage within the scope of responsibilities of environmental protection departments at all levels.

(two) not to accept the report matters that do not belong to the competent department of environmental protection, but to inform the informants to put forward to the relevant authorities according to law.

(3) If it should be settled through legal channels such as litigation, arbitration and administrative reconsideration, or if it has entered the above procedures, inform the whistleblower to submit it to the relevant organs and units in accordance with relevant laws and regulations.

(four) the report has been accepted, and if the informant puts forward the same report again, it will not be accepted, but it shall inform the informant of the acceptance and the inquiry method of the processing result.

(5) If the informant refuses to accept the report reply made by the competent department of environmental protection and still reports on the same facts and reasons, it shall not be accepted, but it shall be informed that the informant may request a review or review in accordance with the provisions of the Regulations on Letters and Visits.

(six) to report matters involving sudden environmental incidents and mass incidents, it shall immediately accept and report to the relevant person in charge.

(seven) reports involving more than two competent departments of environmental protection shall be accepted by the competent departments of environmental protection involved in the report through consultation; If negotiation fails, it shall coordinate with the competent department of environmental protection at the next higher level to decide the accepting organ.

If the staff of the environmental protection hotline can decide to accept the report on the spot, it shall inform the informant on the spot; If you can't tell whether to accept it on the spot, you should tell the informant within 15 days, except that you can't contact the informant.

Extended data

Acceptance procedures:

Reports of environmental pollution and ecological damage within the scope of responsibilities of environmental protection departments at all levels shall be accepted.

Reporting matters that are not handled by the competent department of environmental protection shall not be accepted, but the informant shall be informed to submit them to the relevant authorities according to law.

Should be resolved through litigation, arbitration, administrative reconsideration and other legal channels or have entered the above procedures, it shall inform the informant to submit it to the relevant organs and units for handling in accordance with relevant laws and regulations.

The report has been accepted, and if the informant puts forward the same report again, it will not be accepted, but it shall inform the informant of the acceptance and the inquiry method of the processing result.

If the informant refuses to accept the report reply made by the competent department of environmental protection and still reports on the same facts and reasons, it shall not be accepted, but it shall be informed that the informant may request a review or review in accordance with the provisions of the Regulations on Letters and Calls.

Reporting matters involving sudden environmental incidents and mass incidents shall be accepted immediately and reported to the relevant person in charge in time.

Reports involving more than two competent departments of environmental protection shall be accepted by the competent departments of environmental protection involved in the report through consultation; If negotiation fails, it shall coordinate with the competent department of environmental protection at the next higher level to decide the accepting organ.

If the staff of the environmental protection hotline can decide to accept the report on the spot, it shall inform the informant on the spot; If you can't tell whether to accept it on the spot, you should tell the informant within 15 days, except that you can't contact the informant.

Baidu Encyclopedia-12369