Meituan's food safety compensation process feels that the reason why merchants quit is because Meituan may give priority to the return of merchants when dealing with food safety issues, rather than directly compensating consumers. This may be because the return of goods by merchants can better protect consumers' rights and interests and avoid the decrease of consumers' trust in Meituan.

Meituan's food safety compensation process is that when consumers buy food in Meituan, if they encounter food safety problems, they can claim compensation from Meituan, and Meituan will investigate and compensate consumers according to the survey results.