I. Reception time
XX，XX，XX-XX，XX
Second, the reception place
Pick-up location:
Check into the hotel:
Inspection location:
Three. General Manager of Inspection Team Member Region:
Director of the office:
Accompanying staff:
Four. Responsible for the reception of personnel
General manager:
(TBD) specific implementers:
(TBD)
Verb (abbreviation of verb) reception preparation
1, accommodation arrangements, booking hotel rooms in advance.
2. Formulate relevant inspection routes and itineraries.
3, meet the vehicle arrangement, drive to meet.
4. Arrange a banquet and pay attention to the eating habits of the inspection team.
The store arranged to post a welcome slogan at the door to welcome this activity:
Warmly welcome leaders to visit our company to guide the work.
The arrangement of intransitive verbs to bid farewell and accompany the inspection team.
(1) At noon on a certain day of the month:
And drive the company's commercial vehicle from the company to the welcome inspection team.
(2) See the attached table for the arrangement of the person in charge and accompanying personnel during the inspection.
(3) The escort work shall be arranged by unified coordination.
Seven. Division of responsibilities and arrangements
: Responsible for placing flowers (2 pots), fruit bowls (2 plates), mineral water (per person 1 bottle) and tea (per person 1 cup) in the meeting room and reception room, and serving the meeting place.
Take pictures.
3, logistics is responsible for the implementation of the following work:
(1) Responsible for the maintenance of lighting in corridors, toilets, shops and outside shops. All lights in the shops are turned on during inspection.
(2) Clean up the environmental sanitation of the store area, with no sanitary corner and no peculiar smell in the bathroom.
(3) Put a group of flowers and welcome slogans in front of the door. Date:
Get ready.
(4) Responsible for arranging and implementing the welcome work at each checkpoint.
(2) Take the lead in supervising and inspecting the implementation of environmental sanitation and office order in the store, thoroughly clean the office, corridor, hall and bathroom, and put the items in order.
(three) all departments should prepare relevant information according to unified standards.
(four) during the inspection, all branch staff should wear uniform work clothes and badges.
Eight. Related requirements
1, all departments should attach great importance to the inspection work of the regional inspection team, do a good job in ensuring various services and ensure that no mistakes are made.
2, to strict standards, conscientiously implement. To further refine the specification requirements, the relevant materials should be complete and the details should be innovative. The service of the entourage should be thoughtful and meticulous. When answering the questions raised by the inspection team, we should consider the problem from a global perspective, be rigorous and easy-going, and be able to explain the problem without being repetitive.
3, all departments should do a good job of coordination, according to the requirements of the plan to do their own work, at the same time, to do a good job of docking, fill the gap between each other.
4. In terms of vehicle security, it is responsible for dispatching vehicles and ensuring services. Arrange inspection according to the situation: Commercial Vehicle Department.
2
IX. The whole schedule, details and expenses of inspection team X.
1, hotel:
(1) Emgrand
② Sheraton
(3) Junhua
(4) Golden Bay
2. Catering:
(1) Seafood City
Telephone:
Address:
(2) Dining room
Telephone:
Address:
(3) Dining room
Telephone:
Address:
(4) Dining room
Telephone:
Address:
(5) Dining room
Telephone:
Address:
The second part: the reception plan for the inspection work of superior leaders.
On February 1 day, the comprehensive planning department will inspect the overall construction of our factory. In order to fully prepare for the inspection, the following reception plan is formulated.
I. Time and place
(1) Time: 65438+1 October 3 1 evening, February1afternoon.
(2) Location: organs and grass-roots units
Two. agenda
(1) The inspection team of XXX Road Inspection Team is responsible for explaining the general situation of XXX during the inspection of XXX. (narrator:)
(2) Watch XXX publicity exhibition board. (narrator:)
(3) Visit XX infrastructure. (Tour guide XXX, the door to wash hands in the lobby meets XX) Route Staff Medical Room (military doctor XX)- Recreation Hall (door meets XX)- Staff Learning Room (door meets XXX)- Staff Activity Room (door meets XXX)- Staff Service Department (door meets XXX)- Staff Dormitory (for inspection)
(four) held a "XXX" work report.
(1) location XXX conference room
(2)XXX participant XXX leader
(XXX agenda leader presided over the meeting.
① Introduce the guests of the inspection team.
② Introduce XXX leaders attending the meeting.
③ Speech by the leader of the inspection team.
(4) watch XXXXX《XXXX "report feature film (XXX is responsible for screening).
⑤XXX main leaders report "XXX" work.
⑥ The reference room on the second floor refers to the information in the industry.
(five) check the information in the industry. (Each counterpart department shall designate a data translator)
Third, XXX organization
Group length: XXX
Deputy leader: XXX XXX
The leading group consists of four working groups.
(1) Accompany the inspection team.
Group length XXX
Member XXX/XXX/XXX
1, field group
Member XXX/XXX/XXX
major duty
1) is mainly responsible for information contact with the inspection team.
2) The staff of XX Division will introduce and report the situation of XXX and accompany the inspection. The office staff is responsible for taking photos and videos.
2. Office team
Member XXX/XXX/XXX/XXX
major duty
Responsible for data interpretation in the reference room. (The librarians of all departments are required to be familiar with the information in the industry and carefully interpret the information. )
3. The members of the security and stability group are XXX/XXX/XXX.
Responsibilities: Responsible for clearing the way for the inspection team, ensuring safe and smooth roads, giving safety warnings and parking vehicles for the inspection team. Responsible for the inspection team to guide vehicles and check the safety and smoothness along the line.
(Go to XXX emergency bypass line XX Road -XX Bridge -XX Road-Bus Line-XXXX and return to bypass the western bus line. )
(2) XXX, head of etiquette leading working group, XXX, deputy head of etiquette leading working group
1, lane etiquette XXX/XXX/XXX/
2. See XXX/XXX in the yard (wear formal clothes or uniforms and work cards).
3, parking arrangement XXX personnel command inspection team vehicles in XXX authority parking guidance (XXX).
4, talent show XXXX writing, four-person band.
(3) XXX, head of conference reception group
Main responsibilities of XXX/XXX/XXX/XXX members:
1. Placement of chairs and desks in conference rooms, editing and sorting of materials such as seasonal fruits, cigarettes, lighters, paper towels, wet wool paper, ashtrays, mineral water and tea in conference rooms and reception rooms, and services in conference rooms.
2. Do a good job of XXX to participate in the guidance and reception of the inspection team.
3. Do a good job in the reception of the crew of the inspection team. (receptionist XXXX)
(iv) Head of ㈣XXXX Logistics Support Team
Member XXX
Responsibilities: arrange accommodation for inspection team members, prepare the briefing venue and make the reception manual; As well as emergency power generation and communication work and other work assigned by the leaders.
1. Check the layout of moving vehicles.
The reception car is XXXXXX.
The logistics support vehicle is Shaanxi XXXXXX.
2. Determine the hotel, dining place, dining menu, cigarettes and drinks.
When staying in the hotel room, put the washing bag, fruit, cigarettes, pumpkin seeds, service guide (including welcome words), and guide the guests and remind them to eat.
Accommodation schedule
Chapter III: Reception Scheme for Important Leaders
International Hotel "Provincial Civilized City Evaluation Group" Reception Scheme (Draft)
The delegation of 12, led by experts and leaders from the Propaganda Department, Construction and Industry and Commerce Civilization Office, arrived at about 5: 30 pm on August 30th, 20th15th, and left the store at 3: 40 pm on September 30th. The hotel schedule is as follows:
1, catering:
8.30 dinner (main table: lily hall 1+3 table, staff: multi-function hall)
8.3 1 breakfast (buffet: leaders of Sakura House and staff of Wanfuge)
8.3 1 lunch (buffet, location: Wanfuge)
8.3 1 dinner (same as 8.30 dinner)
9. 1 breakfast (same as 8.3 1 breakfast)
9. 1 lunch (same as dinner on 8.30)
Description: Lily Hall main table 18 people, 4 waiters, seat cards and flowers.
Separate tables for 3 people, 10, with 2 waiters at each table;
Also need to prepare: welcome slogan, bonsai flowers in front of the stage, vertical microphone. Chen Xiaoyan is responsible for the above, with the cooperation of relevant departments.
2. Residence
A. two deluxe suites (A50 1, b50 1).
B three standard suites (B4 18, B5 18, B52 1).
C single rooms (B403, B4 12, B4 16, B4 17, B4 19, B423, A505, B5 12, B5 19.
E. lunch break room for county leaders: room 3 1 15 on August, and room 9 1 15.
Caption: Get up at 7: 00 1 5 every morning, and get up at 2:40 in the county leaders' lunch break room in September.
Prepare fruits, snacks, Nestle bagged coffee and flowers in the room. Miao Yan and Wu Ying are specifically responsible, and relevant departments cooperate.
3. Meeting
Changjiang Hall: Briefing session (about 1 hour), starting at 8: 30 on August 3 1 day, about 80 people will be arranged, and seat cards, tea, towels, stereos and microphones will be prepared.
VIP room on 5th floor: Provincial Inspection Team Studio
6th floor conference room: staff and driver lounge.
2F Meeting Room: Create an archive room.
Rose Hall: Reception Room for Letters and Calls
Wu Ying and Shen Songhua are specifically responsible for the above, with the cooperation of relevant departments.
4. Standby activities
KTV: Lotus Hall and Lily Hall. Preparation: tea, fruit, snacks and flowers. Responsible by Shen Songhua, with the cooperation of relevant departments.
Swimming pool: Qiu is in charge.
Chess room: arrange four chess rooms, prepare: fruit, tea and snacks. Responsible by Wu Ying, with the cooperation of all relevant departments.
Pedicure: Chang Honglin is in charge.
Dinner: The Chinese chef is responsible for the arrangement, He Zhigang is responsible, and Tang Rong cooperates.
I. List of leading groups for this activity
Team leader: Zhang Xiaohua (general manager)
Deputy Team Leaders: Shen Aiming (Deputy General Manager) and He Zhigang (Deputy General Manager, Executive Chef)
Member: Zhang Xiaoqin (Marketing Manager)
Miao Yan (Front Office Manager)
Wu Ying (Housekeeping Manager)
Chen Xiaoyan (Food and Beverage Manager)
Tang Rong (chef)
Zhu (Manager of Quality Training Department)
Shen Songhua (Manager of Safety and Entertainment Department)
Wei (Manager of Finance Department)
Chen Shanwei (Manager of Engineering Department)
Ni (Manager of Purchasing and Supply Department)
Qiu (swimming pool manager)
Chang Honglin (Sauna Manager)
Ding Yun (Director of Administrative Office)
Second, vehicle parking and safety
1. responsible department: security department
2. Person in charge: Shen Songhua
3. Security:
4. Requirements: a. Pay attention to the management of vehicles in front of the door from August 29th to 30th, so as to ensure the orderly emission of vehicles led by the provincial evaluation team from the afternoon of August 30th to the afternoon of September 1.
B. cooperate with the county public security department to do a good job in security.
Third, welcome and stay.
1. responsible department: front office and administrative office.
2. Responsible persons: Miao Yan and Ding Yun.
3. Doorman (two):
4. Miss Etiquette (8):
5. Requirements: A. White gloves must be worn on the door;
Welcome (welcome to * * International Hotel);
Make sure the guests get off safely, put the luggage into the luggage cart and deliver it to the room in time. B. The hostess smiled and gave a welcome speech. The ribbon says: "* * Welcome". C. The front desk staff prepares the room card in advance and puts it in the bag. D. the operator is responsible for the wake-up service;
E. The business center cooperated with the founding leaders to prepare the daily dining and the seat cards of the Yangtze River Hall at 8: 30am on August 3rd1.
Fourth, the room layout
1. Responsible department: Housekeeping Department
2. Person in charge: Wu Ying.
3. waiter:
4. Requirements: a. Cooperate with the engineering department to ensure that all facilities and equipment for this reception are in good condition;
B. check whether all supplies are complete;
C. After the guests enter the store, arrange special personnel at the elevators on the 4th and 5th floors to lead the guests into the room;
D cooperate with the purchasing department to ensure that the fruits in the room are put in place;
E. Do a good job of killing mosquitoes and flies in rooms and corridors in advance;
F. All rooms used for this reception should be well ventilated in advance to ensure that there is no peculiar smell in the room;
G. cooperate with the purchasing department to replenish all snacks in the house in time.
Verb (abbreviation of verb) Meeting room layout
1. Responsible departments: Housekeeping Department and Entertainment Department.
2. Person in charge: Wu Ying, Shen Songhua.
3. Attendant in the conference room on the second floor:
Attendant at Changjiang Hall on the fourth floor:
Attendant in the VIP room on the fifth floor:
Attendant in the conference room on the sixth floor:
Attendant in the Rose Room on the second floor:
4. Requirements: a. Cooperate with the engineering department to ensure that all conference room facilities and equipment for this reception are in good condition;
B. Dismantle the chairs around the conference room on the second floor, put tables on three sides of the conference room, spread blue tablecloths, and put five chairs on the spare side;
C. do a good job in cleaning the conference room;
D. Assign personnel and posts according to the reception plan.
Six, catering arrangements
1. responsible department: catering department and Chinese kitchen.
2. Person in charge: Chen Xiaoyan, He Zhigang.
3. waiter:
4. Requirements: a. Cooperate with the engineering department to ensure that the facilities and equipment of the reception restaurant are in good condition;
B. check whether all tableware is complete;
C. Check the sanitary condition of the canteen (especially fly killing);
D timely communicate with the marketing department about the implementation of other materials in the restaurant. Flowers, stereos, microphones, seat cards, etc. E. Implement the daily service staff of the restaurant according to the reception plan to ensure that everyone has a fixed position.
VII. Inspection and Supervision
1. responsible department: quality training department
2. Person in charge: Zhu
3. Requirements: Before the start of all reception activities, check the implementation of each department according to the requirements of the reception plan, and communicate with the marketing department in time to implement it.
Eight. Reception arrangement
1. responsible department: marketing department
2. Responsible persons: Zhang Xiaoqin and Liu Xiaodong.
3. Requirements: Check the implementation of all departments, communicate with all functional departments in time, and report to the leading group.
Nine. solve
1. responsible department: finance department
2. Person in charge: Wei
3. Requirements: A. Each cashier at the front desk must memorize the number of people, names, identities, time in the store, activity flow, etc. Important person. Answer questions raised by distinguished guests enthusiastically, politely, accurately and effectively. C. Arrange VIP bills every day, and prepare all bills 1 hour before the VIP leaves the store.
X. some explanations
1. Managers at all levels should check the completion of preparations at lower levels step by step and implement them one by one.
2. Convene the meeting of the department, formulate the reception plan of the department, and implement the responsibility to the people.
3. All front-line personnel should memorize "should know and should know" and pay attention to the use of Putonghua.
Chapter IV: Reception Work Plan
Welcome superiors to check the reception plan.
The inspection and assessment of xx-year Good Road Cup and "70-day decisive battle" comprehensive overload control work of Provincial Highway Bureau will enter Baoji on February 27th, 65438. In order to prepare for the inspection, the following reception scheme is proposed:
I. Inspection Team of Provincial Bureau:
Leader: XXXXXX
Driver: Three people.
Contact: XXXXXX
Two. Inspection personnel accompanying Baoji Bureau: XXXXXX
Driver: XXX
Third, the inspection arrangement:
On February 27th, 65438+, the super inspection team of trunk line maintenance and railway administration entered Baoji from Xianyang via 209 provincial highway and stayed at Fufeng Guest House.
On 28th, the trunk highway maintenance group took the national highway 3 10 and provincial highway 2 12 to Qianyang, and then returned to Baoji. In the afternoon, take provincial highway 2 12 to Fengxian, and national highway 3 16 to the border of Gansu, and return to Fengcheng Building in Fengxian.
On the 28th, Lu Zhengchao and his party visited Fufeng, Dongheqiao Toll Station in Longxian County and Longxian Road Administration Brigade, arranged lunch in Longxian County, visited the County Road Administration Brigade, Bureau and Taipingzhuang Toll Station via Provincial Highway 2 12 in the afternoon, and stayed at Fengcheng Building in Fengxian County in the evening.
The rural highway inspection team entered Baoji from Yangling on the 28th, arranged lunch in Qishan, inspected the rural highway in Qishan in the afternoon, and stayed in Baoji at night.
On the morning of 29th, the main highway inspection team took 3 10 national highway to Chaiguanling and local highway, and took Jiang Mei Road to Meixian, and arranged for Meixian Guest House to have lunch.
Rural Highway Inspection chencang district Rural Highway On the morning of 29th, lunch was arranged in Meixian County. On the afternoon of 29th, three teams and inspectors held a briefing in Meixian section conference room, and returned to Xi 'an after the meeting. The inspection team is responsible for the meals and accommodation of each inspection team in the inspected unit, and the office is responsible for coordination. A briefing will be held in Meixian County, and the venue will be in the charge of Meixian Section.
Fourth, dining arrangements:
On February 27th, at 65438, the inspection team of trunk line maintenance, railway political examination and accompanying inspectors stayed in Fufeng Guest House (Fufeng section was coordinated by the bureau office);
On February 28th, 65438 lunch trunk line maintenance team and inspection personnel dined at Yihe Hotel in Baoji, and dined at Fengcheng Building in Fengxian County (Fengxian Section was responsible for ensuring);
On the 29th, the lunches of the three inspection teams and the inspectors accompanying them were arranged in Meijia Hotel in Meixian County, and the meals should be seated accordingly (Meixian County Section is responsible and the Bureau Office is responsible for coordination).
Verb (abbreviation of verb) Accommodation arrangement in Baoji
1. The rural highway inspection team of the provincial bureau entered Baoji on the evening of 28th, and the specific accommodation was arranged in Yihe Hotel. At 65438 on February 27th, coordinate with Jardine Matheson Hotel to confirm the reception.
2. Before check-in, members of the inspection team should put away fruits, cigarettes and welcome words.
3. Before February 28th 18: 00, contact Jardine Matheson Hotel and set up a reminder bell for the inspection team to check in and wake up after meals.
Intransitive verb reception and support staff: XXXXXX VII. Organ inspection and meeting arrangement:
/kloc-on the afternoon of June 28th, 2000, the inspection team was assigned to the small conference room on the ninth floor of the office, and then the counterpart department was assigned to counterpart inspection.
2. On 29th, Meixian lunch briefing was held by Meixian Duan, and the meeting place was arranged in the meeting room of Meijia Hotel in Meixian. There should be a banner in the conference room, which reads "2009 Provincial Highway Bureau Good Road Cup and Baoji 70-day decisive battle comprehensive overload report meeting", which will be specifically coordinated by the office. Print 30 copies of the report materials and put them in bags before 12 on the morning of 29th. The Super Multimedia Report on Road Administration was arranged by the road administration department to prepare for the pilot broadcast in the conference room of Meijia Hotel on the morning of the 29th.
3. Meixian Branch is responsible for the preparation of the report, and the meeting room is equipped with seating chart and appropriate seasonal fruits, cigarettes, lighters, paper towels and mineral water. In place before the morning of February 29th, 65438 12.
4. All inspected departments in the industry should be prepared for inspection, do a good job in the hygiene of the inspected area, create a comfortable inspection environment, sort out the inspection data, and read the inspection data at any time according to the needs of the inspection team.
Eight, the specific division of labor:
1. Director Gong of the Logistics Service Center is specifically responsible for the public health work during the inspection of our bureau. (It is expected to be inspected around lunch on the 28th)
2. Zhang Yongtao is specifically responsible for the writing, bagging and venue layout of the report materials brought to the inspection team of the Provincial Bureau.
3. Office Zhang Yongtao, with the assistance of Han Hongmei, is responsible for fruit placement, seat sign placement, venue guidance and venue service in the small conference room, leading office and various departments of the bureau.
4. Zhao is specifically responsible for the accommodation arrangement, table coordinate making, guest room welcome coordinate making, humanized service, guided check-in, fruit and cigarette (lighter) placement in the room, etc. Auxiliary.
5. The Bureau Vehicle Command and Logistics Service Center are responsible for arranging parking.
6. The inspection team will pass through toll stations and overrun detection stations along the route, and the road administration department and the charging department will be responsible for the arrangement.
7. Vehicle scheduling and itinerary arrangement during the inspection. In charge of the bureau office.
8. During meetings and inspections, the office is responsible for the implementation of photography.
9. On February 27th, 65438+ 10, accompanied by inspectors, the inspectors took a unified bus at the entrance of the bureau and went to the junction of Xianyang and Baoji, the 209 provincial highway, to meet the inspectors of the provincial bureau. The accompanying inspectors arranged lunch at Fufeng County Guest House on the 27th.
Nine, ride arrangement: Ten, several requirements:
1, personnel involved in inspection and logistics support should clearly define their responsibilities and conscientiously do all tasks.
2, elaborate organization, pay attention to standards, timely communication, do a good job of coordination. It is necessary to establish a sense of the overall situation and implement it in strict accordance with the inspection time limit and division of labor.
3. During the acceptance period, the dining environment in Jing Ya should be kept clean and hygienic. Fifteen years of Xifeng wine, Baoji beer, and a good red cat. On the afternoon of February 27th, 65438, the menus of lunch for trunk maintenance group and accompanying inspectors at Yihe Hotel and dinner for rural highway group and accompanying inspectors at Yihe Hotel on February 28th were drawn up.
4, reception and inspection personnel must ensure that the 24-hour communication is smooth, all mobile phones are turned on, and it is strictly forbidden to delay the occurrence of this phenomenon.