Front Office Department Employee Job Responsibilities (Daquan)

In daily life and work, a variety of job responsibilities appear frequently, a complete job responsibilities should include the department name, direct superiors, subordinate departments, management authority, management functions, the main duties and so on. What kind of job responsibilities are effective? The following is my compilation of the front office department employee job duties (a complete list), welcome to read, I hope you can enjoy.

Front Office Department employee job duties (a complete list) 1

1, on behalf of the hotel to welcome VIP guests, handle the main events and records of special VIP, noteworthy guests related matters.

2, dealing with questions about the guest checkout and other inquiries.

3, welcome and lead VIP to their rooms, and introduce the room facilities.

4, for VIP guests leaving the record, the implementation of the VIP reception of every detail.

5, dealing with the housekeeping department to report the room table and the front desk state of different rooms and double-locked rooms.

6, dealing with guest complaints, solve guest problems.

7, in case of emergency, must (no supervisor can ask for instructions) to make timely and decisive measures, depending on the situation needs to evacuate the guests.

8, there should be time to try to participate in the reception of the work of the reception desk, to understand the day and the next few days room trends.

9, supervision and inspection of the front office positions of the service work, found that the problem of timely correction and communication with the supervisor.

10, and guests talk to try to promote the hotel's services and facilities.

11, for the sick or accident guests to arrange for care or hospitalization.

12, responsible for the lost and found valuables processing work.

13, with the security department staff and engineering department staff together to check the alarm room, area.

14, with the financial department staff, to collect the outstanding accounts of the guests who are still staying.

15, to reflect to the management of the performance of the staff, guests' opinions.

16, responsible for the reception of guests on the executive floor of the hotel.

17, daily adherence to the duty record book to record the events of the day and the handling of complaints, and report to the front office.

18, to complete and obey the management personnel such as general manager, resident manager, and direct supervisor assigned work.

Forecourt staff duties (all) 2

1, strict requirements for their own work, proactive, civilized and polite service, and strive to improve the quality of service. Loyalty, efficiency, impartiality, do not take advantage of the work of private work, personal gain;

2, for the hotel guests to provide long-distance telephone, fax, typing, photocopying, negotiation room services, Internet access, express mail and other services;

3, to obey the command of the higher-ups, and strive to complete each business work, and strive to provide quality and quantity of the services.

4, with knowledge of foreign languages and typing skills, familiar with and master the performance of the instruments and equipment used, maintenance and simple repair, in order to quickly and accurately provide services to guests.

5, familiar with long-distance telephone, fax, typing, photocopying, negotiation room services, Internet access, express mail and other businesses, work in strict accordance with the procedures.

6, smile service, guests warm and courteous, ask questions, try to meet the requirements of the guests, and patiently explain the various questions of the guests.

7, diligently study the business, technical excellence, and strive to improve the level of business work, improve the overall quality of service;

8, consciously abide by the rules and regulations of the hotel, and conscientiously do a good job of shift work.

Front office staff duties (all) 3

1, before going on duty must be self-check clothing, number plate, shoes and socks, clothing is in line with the requirements of the hotel.

2, check the shift handover records, understand the last shift handover matters.

3, remember the names of old guests, business guests, for key guests should try to address guests by name.

4, understand the hotel services and facilities and business hours.

5, encountered rain and snow weather, should be stored for guests rain gear.

6, for the entry and exit of the store sporadic guests to provide luggage services.

7, responsible for collecting, loading and unloading team luggage, and ask the leader and driver to confirm the handover.

8, in the lobby of the points on duty must be focused, standing posture upright, work initiative.

9, politely lead the guests into the guest room, and according to the actual situation, correctly and skillfully introduce the hotel's various services and facilities.

10, responsible for messages, letters, express delivery, and ask the recipient to sign, back to the lobby, fill out the appropriate form.

11, familiar with emergency procedures, once there is an emergency, can handle alone.

12, solidarity between employees, close cooperation, to complete other tasks assigned by the superiors

Front office staff duties (a complete list) 4

1, in accordance with the specifications of the standard, set up the dining room and the table, and do a good job in preparation for the start of the meal.

2, to ensure that the tableware used, glassware, etc. clean, hygienic, bright, no gap. Tablecloths and napkins are clean, straight, unbroken and free of stains.

3, according to the service program to meet the guests seated at the table, to assist guests to order, to introduce guests to the characteristics or seasonal dishes.

4, neat appearance, do not leave the post without authorization.

5, diligent patrol, according to the program to provide a variety of services, timely withdrawal of tableware, diligent change of smoke cup. Good at selling drinks.

6, after the opening of the meal, to improve the cleanliness of the restaurant, to ensure that the guests dining table clean at any time.

7, familiar with the contents of the menu and drink card, such as: food production methods.

8, check whether the dishes on the upper end of the food handler on the wrong, wrong, leakage and the number of dishes, quality, aesthetics to make a check. Do not pass the dishes never on the table.

9, do a good job of closing the meal.

10, politely send guests.

11, to complete other tasks assigned by the direct superior.

1. Directly responsible to the store manager, implementation of the store manager issued by the management instructions and administrative orders, in strict accordance with the Ministry of Food and Beverage policies and regulations to do, set an example.

2. Formulate the work plan of the front office department, and guide, implement, check and coordinate the implementation of the plan.

3. Organize and preside over the weekly meeting of supervisors and foremen, listen to the report, set up the work, to solve the problem. (Regular meeting time is scheduled for every Tuesday at 14:00 pm)

4. The foreman of each position to give work assignments.

5. In order to adapt to the development, and constantly improve the front office of the Department of the ` organization and the rules and regulations. 6. Understand the booking situation, pay close attention to the customer, familiar with the booking.

7. To the store manager to put forward various proposals conducive to restaurant sales, and provide information feedback for the vice president and other reference decision-making.

8. Warm hospitality, modest attitude, properly handle guest complaints, and constantly improve service quality, strengthen on-site supervision, business hours adhere to the front line command, timely detection and correction of problems arising from the service. Establish a good relationship with the guests, and will guests on the food comments relayed to the head chef, in order to improve the work.

9. Responsible for the department's safety and fire safety. (Doors, windows, water and electricity)

10. familiar with the day of attendance, supervision and control of attendance staff can not go out during work. During the work period there are out of the staff must be recorded, there is contact.

11. Review the foreman's work log and sign it daily.

12. Daily post-shift inspection of each area, and make relevant records. (The next day in the regular meeting to report, summarize)

13. the day thing the day finished, the front office is required to complete all the work to be completed before the end of the day.

14. Weekly irregular and regular view of the staff dormitory twice, and make relevant records.

15. Regularly organize the dishwashing group area and locker room every week and ask to keep them.

16. Attendance and work time, rest time, cell phone shall not be turned off, to ensure that I can be contacted.

17. Participation and weekly meetings, every Saturday before the need to submit a work plan to the Ministry of General Affairs.

1. Obey the receptionist's work arrangements, and provide guests with first-class reception services according to the prescribed procedures and standards.

2. Seriously carry out the work of shift handover, unclear places to be raised in a timely manner, the spare cash shift handover, the former account is not clear after the account is not connected.

3. Make good preparations before the shift, carefully check the computer, printer, calculator, banknote detector, credit card POS machine, card machine, scanner and other equipment is working properly, and make good cleaning and maintenance.

4. Master the state of the room and the room situation, actively and enthusiastically promote the room, understand the day of the booking of the pre-departure guests and meetings, banquets notice, confirm their payment methods to ensure that the check-in and checkout accurately

5. Fast and accurate for the guests to check in, extend the room, room and check-out procedures, room to the guests to take the initiative to tell the room price to avoid misunderstandings among the guests and the guests need to do a good job to verify the procedures and room registration. It is necessary to do a good job of guest verification procedures and room registration.

6. Accurately and skillfully collect and count guest cash, checks, print guest bills, timely and accurately check out for guests and issue invoices according to the reasonable requests of guests.

7. Skillful in hotel-related knowledge, strict compliance with the system and operating procedures.

8. According to the room status report sent by the housekeeping department, carefully check and maintain the most accurate room status.

9. Produce and submit various reports.

10. Daily cash receipts must be implemented in accordance with the provisions of the "long payment and short compensation", not to make up for the short.

11. Effective implementation of the foreign exchange management system, not to arbitrage foreign exchange, nor private exchange of foreign exchange, and is responsible for supervising employees to comply with the foreign exchange management system.

12. Provide guests with the information they need, and warmly, thoughtfully and meticulously help them solve various needs.

13. Daily income of cash, bills must be checked with the bill in line, and according to different currencies, different bills were filled in the payment bag.

14. Properly handle guest complaints, and when they can not be resolved, promptly consult the supervisor.

15. Without authorization, the business income cash shall not be lent to any department or individual. (If the general manager of the hotel due to special circumstances can borrow cash at the front desk, but should go through the relevant procedures.)

16. Coordinate the relationship between colleagues, better customer service.

17. In the granting of credit card and checking business, must be strictly in accordance with the credit card, checking operating procedures.

18. Strictly in accordance with the provisions of the accounts to deal with a variety of accounts. Obey the arrangement of the supervisor and complete the task conscientiously.

19. Employees should be proficient in hotel long-stay guest agreements and contracts of various units, especially discounts and pending agreements.

20. Correctly handle the guest's message, telex and so on.

21. Every day to organize the "departure account is not flat" guest accounts, to report on the abnormal situation.

22. Correctly handle the issuance of keys.

23. Strictly comply with the cash and bills management system.

24. To make a good record of the receipt of keys to the safe for valuables and the registration of entry and exit from the safe room for valuables.

25. Do a good job of cleaning the counter and the maintenance of the terminal.

26. Pay close attention to the situation in the lobby, and report any abnormalities to the supervisor and the Security Department in a timely manner.

27. Do a good job of cleaning and sanitation of the post.

28. Computer passwords are properly stored, one person a mouth, not allowed to **** use.

The front office staff duties (all) 7

1, fully responsible for the work of the front office department positions, supervise its order.

2, work hard, treat people equally, care about the life of subordinates, set up a good image of management personnel.

3, to understand the hotel situation, to ensure that the department staff in a timely manner for the guests to provide accurate and appropriate information to promote the hotel facilities.

4, responsible for the development and implementation of departmental training programs, new employees and in-service employees were guided, and strive to improve the overall quality of the department.

5, monthly departmental work summary and next month's work plan.

6, the monthly production of room business analysis schematic, meeting room use schematic, submitted to the general manager.

7, is responsible for the area of security, fire safety, to ensure that the reception of work related to meet the requirements and standards of the local government and public security organs.

8, check the attendance of the department staff, supervise staff to comply with the hotel labor discipline and rules and regulations, according to the efficiency, responsibility, attitude and so on the department staff to be evaluated.

9, supervise the department staff to develop good working habits, to maintain their appearance and instrumentation in line with the standard, to keep the area and equipment clean and tidy.

10, maintain good coordination with the housing center, marketing, catering, finance department, and timely feedback to the relevant departments and the work of the problem to the relevant superiors.

11, regular performance evaluation of employees, to the general manager of the reward proposal.

12, the strict implementation of the provisions of the authority of the room rate, the room rate and the guest account of the doubt in a timely manner with the relevant departments to coordinate or ask for instructions from superiors.

13, and the department head to maintain a close working relationship to ensure the accuracy of the information and room status. Control the flow of the room, so that the room to maintain the best operating conditions, often understand the views of guests on the hotel and reflect, and constantly improve the work program, improve efficiency.

14, according to the off-peak season, to the general manager of the corresponding room sales measures, adjust the state of room sales.

15, timely feedback to the general manager of the guests, and put forward rationalization proposals.

16, timely completion of the general manager let the tasks assigned, and accurate reporting.

Forecourt staff duties (all) 8

1, do a good job before the business of clean tableware, utensils, health into the cabinet, to ensure that the meal is convenient to use.

2, daily cleaning of the area of responsibility, to maintain health standards.

3, ready to start the meal before the ingredients of various dishes and go vegetables utensils, and take the initiative to cooperate with the food preparation division before the work.

4, understand the characteristics of the dish, name and service mode (example: shrimp slip how to pot).

5, understand the checkout mode, properly keep the order for review.

6, to assist the front desk waiter to do a good job of meal preparation, meal service and meal after the closing work.

7, to assist the head chef to put a good quality, such as plating modeling, quantitative standards of the dishes.

8, to assist the front desk waiter, communication between the front and back of the information.

9, quickly and accurately to the guests required dishes to the designated guest position.

10, polite guests to provide guidance services.

11, to complete other tasks assigned by the direct superior.

Front office staff duties (a complete list) 9

1, timely understanding of the day's table booking and restaurant service task list, and the implementation of arrangements for the table.

2, accept the guest's temporary reservation.

3, is responsible for coming to the restaurant dining guests with a place and welcome reception work.

4, neat and tidy appearance, do not leave their posts.

5, according to the different objects of the guests, reasonable arrangements for their favorite dining place.

6, to answer questions raised by the guests about food and drink, hotel facilities, collect relevant opinions, and reflect them to the restaurant supervisor in a timely manner.

7, politely decline non-dining guests into the restaurant to visit and poorly dressed guests into the restaurant dining.

8, to ensure that the lot health, do all the preparation.

9, when the restaurant is full, politely explain to the guests. And warmly for the guests to contact or introduced to the hotel's other restaurants.

Front Office staff duties (a complete list) 10

1, answer the phone;

2, inbound calls to the guest rooms and related departments;

3, accept outbound calls;

4, for guests to accept, distribute messages;

5, record all the wake-up call service requirements, provide telephone wake-up call service;

6, to provide guests with information on guest services;

6, to Guests to provide information on guest services;

7, to answer inquiries related to various activities held in the hotel;

8, know the operation of the telephone switchboard;

9, for guests and employees to provide paging services;

10, know that once the alarm call should be taken accordingly;

Front Office staff duties (a complete list of) 11 < p> 1, guest check-in registration procedures, room arrangements, as far as possible, the implementation of the special needs of guests;

2, do a good job of booking guests before the arrival of the preparatory work, and has been booked room reserved;

3, a thorough understanding of the accurate implementation of the hotel policies and procedures related to the billing, cheque cashing and cash handling;

4, know to look at the state of the room and the recording of the state of the room method;

4, know the state of the room and recording of the room

5, understand the location of the rooms, the type of rooms available for rent and various rates;

6, with the proposed promotional method to sell rooms and other hotel services;

7, the departure, delayed departure, early entry and a variety of special requirements, including daytime hourly room information notification of housekeeping department, in order to *** with the cooperation of the timely updating of the room status to ensure its accuracy;

8, master the booking knowledge, if necessary, can handle the booking of the day room and other day booking, but also to know the cancellation of the booking process;

9, management of the guest room key;

10, know how to use the front office equipment;

11, checkout and departure formalities;

12, do a good job of reception of the guests on the executive floor;< /p>

12, the executive floor guests; <

13, the resident casual guests, team bills into the guest account, and manage the guest account;

14, in accordance with the procedures for guests to provide safe opening and closing services;

15, according to the accurate steps to deal with the mail parcel and message;

16, daily reading and recording of shift notebooks and bulletin boards, to learn about a variety of activities and meetings held in the hotel on that day Activities and meeting news;

17, using accurate telephone etiquette;

18, to report to the manager of any unusual events and special requests from guests;

19, understand the relevant safety and emergency procedures, and know the measures to prevent accidents;

20, to keep the area of the main desk clean and tidy;

21, to attend the departmental and shift meetings;

22. Understand the possibility of adjusting shifts due to changes in business volume.

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