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How to solve the mistake of catering cashier deliberately refusing to use WeChat to pay customers? What should management do?
There are the following methods:

1, grasp the typical and criticize those who take the lead in making mistakes. If employees make mistakes, don't criticize them with group mistakes, which will cause employees' resistance. You have to see who takes the lead, who is the initiator and whose behavior is more serious in the process of employees' mistakes, so you have to criticize this person, others will definitely feel guilty when they see their mistakes, and managers can just educate them.

2. Let the middle-level leaders handle it. It should be the big leader who speaks at the staff meeting. Great leaders should have their own tolerance and pattern. Don't care about the mistakes made by specific employees. Even if you know, you should hand it over to their direct leader. This is the wisdom of decentralization and management.

3, don't drive the overall staff mood. It is unwise to publicly criticize a group or team of the company. Everyone in the team has a certain cohesion. Once you put them across from the company, they will soon get together to keep warm. This is human nature, and it is easy to get out of control by driving the emotions of all staff.

4. Typical cases should talk about specific things, not specific people. This statement refers to specific things, not specific people, just to remind these employees who have made mistakes. Management really needs to be moderate and targeted.

From these perspectives, in this case, managers also have certain responsibilities, and if they have, they will be encouraged to change.