Table of Contents

Chapter 1 Performance Indicator Design and Performance Appraisal

Chapter 2 Performance Appraisal of Senior Management

2.1 Board of Directors Key Performance Appraisal Indicators

2.2 Supervisory Board Key Performance Appraisal Indicators

2.3 General Manager's Key Performance Appraisal Indicators

2.4 General Manager's Performance Appraisal Indicator Quantitative Scale

2.5 Production Director's Performance Appraisal Indicator

2.5 Production Director Performance Assessment Indicator Scale

2.6 Marketing Director Performance Assessment Indicator Scale

2.7 Customer Service Director Performance Assessment Indicator Scale

2.8 Executive Director Performance Assessment Indicator Scale

2.9 Production Director Performance Assessment Program

2.10 Sales Director Performance Appraisal Program

2.11 Financial Director Performance Appraisal Program

Chapter 3 Performance Appraisal for Strategic Managers

3.1 Key Performance Appraisal Indicators for Strategic Planning

3.2 Key Performance Appraisal Indicators for Corporate Management

3.3 Scale of Performance Appraisal Indicators for Strategic Planning Supervisor

3.4 Performance Assessment Indicator Scale for Head of Corporate Management

3.5 Performance Assessment Program for Manager of Strategic Planning

3.6 Performance Assessment Program for Manager of Corporate Management

Chapter 4: Performance Assessment of Technical R&D Personnel

4.1 Key Performance Indicators of the Technology Department

4.2 Key Performance Indicators of the R&D Department

4.1 Key Performance Indicators of the Technology Department

4.2 Key Performance Indicators of the R&D Department

4.2 Key Performance Indicators of the Research and Development Department <

4.3 Scale of Performance Assessment Indicators for Manager of Technical Department

4.4 Scale of Performance Assessment Indicators for Manager of Research and Development Department

4.5 Performance Assessment Program for Technical R&D Personnel

Chapter 5: Purchasing and Supply Personnel Performance Assessment

5.1 Purchasing Department Key Performance Assessment Indicators <

5.3 Purchasing Manager Performance Assessment Indicator Scale

5.4 Supply Manager Performance Assessment Indicator Scale

5.5 Purchasing Personnel Performance Assessment Implementation Program

Chapter 6 Production Process Personnel Performance Assessment

6.1 Production Management Key Performance Assessment Indicators

6.2 Process Management Key Performance Assessment Indicators

6.3 Performance Assessment Indicators Scale for Production Workshop Supervisors

6.4 Performance Assessment Indicators Scale for Production Workshop Team Leaders

6.5 Production Workshop Team Leaders' Performance Assessment Program

Chapter 7: Performance Assessment of Product Quality Personnel

7.1 Key Performance Assessment Indicators of Product Management Department

7.1 Product Management Department

7.2 Quality Management Department

7.2 Key Performance Assessment Indicators of Product Management Department

7.2 Quality Management Department

8 7.2 Key Performance Assessment Indicators for Quality Management Department

7.3 Performance Assessment Indicator Scale for Quality Manager

7.4 Performance Assessment Indicator Scale for Quality Control Supervisor

7.5 Product Manager Performance Assessment Program

Chapter 8 Performance Assessment for Equipment Managers

8.1 Key Performance Assessment Indicators for Equipment Power Department

8.2 Key Performance Assessment Indicators for Equipment Energy Department

8.3 Performance Assessment Indicators Scale for Manager of Equipment Maintenance Department

8.4 Performance Assessment Indicators Scale for Manager of Equipment Purchasing Department

8.5 Equipment Purchasing Personnel Performance Evaluation Program

Chapter 9: Transportation and Distribution Personnel Performance Appraisal

9.1 Key Performance Assessment Indicators for Transportation Department <

9.2 Warehousing Department Key Performance Assessment Indicators

9.3 Transportation Manager Performance Assessment Indicator Scale

9.4 Warehousing Manager Performance Assessment Indicator Scale

9.5 Distribution Manager Performance Assessment Indicator Scale

9.6 Distribution Staff Performance Assessment Management Program

Chapter 10 Design and Packaging Staff Performance Appraisal

10.1 Key Performance Appraisal Indicators for Design Department

10.2 Key Performance Appraisal Indicators for Packaging Department

10.3 Performance Appraisal Indicator Scale for Design Manager

10.4 Performance Appraisal Indicator Scale for Packaging Manager

10.5 Performance Appraisal Program for Packaging Personnel

Chapter 11 Marketing Planning staff performance appraisal

11.1 Key performance appraisal indicators for marketing department

11.2 Key performance appraisal indicators for marketing department

11.3 Key performance appraisal indicators for planning department

11.4 Performance appraisal indicators scale for marketing manager

11.5 Performance appraisal indicators scale for market manager

11.6 Scale of Performance Appraisal Indicators for Planning Manager

11.7 Performance Appraisal Program for Marketing Personnel

Chapter 12 Performance Appraisal for Advertising and PR Personnel

12.1 Key Performance Appraisal Indicators for the Advertising Department

12.2 Key Performance Appraisal Indicators for the PR Department

12.3 Scale of Performance Appraisal Indicators for the Advertising Manager

12.3 Scale of Performance Appraisal Indicators for the Advertising Department Manager

12.4 Scale of Performance Appraisal Indicators for the Manager of the Public Relations Department

12.5 Performance Appraisal Program for Advertising Personnel

Chapter 13: Performance Appraisal of Sales and Promotion Personnel

13.1 Key Performance Appraisal Indicators for the Sales Department

13.2 Key Performance Appraisal Indicators for the Regional Department

13.3 Key Performance Appraisal Indicators for the Channels Department

13.3 Key Performance Appraisal Indicators for the Channels Department <

13.4 Key Performance Assessment Indicators of Promotion Department

13.5 Performance Assessment Indicator Scale for Manager of Direct Sales Department

13.6 Performance Assessment Indicator Scale for Manager of Retail Department

13.7 Performance Assessment Indicator Scale for Manager of Guide Shopper Department

13.8 Performance Management Program for Sales Personnel

Chapter 14: Performance Assessment of Export Foreign Trade Personnel performance appraisal

14.1 Key performance appraisal indicators of the export department

14.2 Key performance appraisal indicators of the import department

14.3 Scale of performance appraisal indicators of the manager of the documentation department

14.4 Scale of performance appraisal indicators of the manager of the settlement department

14.5 Performance management program of the foreign trade staff

Chapter 15 Customer service personnel performance assessment

The Chapter 15 Customer Service Personnel Performance Appraisal

15.1 Customer Service Key Performance Appraisal Indicators

15.2 Call Center Key Performance Appraisal Indicators

15.3 Customer Service Manager Performance Appraisal Indicator Scale

15.4 Call Center Manager Performance Appraisal Indicator Scale

15.5 Customer Service Performance Appraisal Plan

Chapter 16 Performance Appraisal for Information Network Personnel

16.1 Key Performance Appraisal Indicators for Computer Department

16.2 Key Performance Appraisal Indicators for Network Department

16.3 Performance Appraisal Indicator Scale for Manager of the Computer Department

16.4 Performance Appraisal Indicator Scale for Manager of the Network Department

16.5 Information Network Personnel Performance Appraisal Program

Chapter 17 Performance Appraisal for Property and Security Personnel

17.1 Key Performance Appraisal Indicators for the Property Department

17.2 Key Performance Appraisal Indicators for the Security Department

17.3 Key Performance Appraisal Indicators for the Fire Department

17.4 Scale of Performance Appraisal Indicators for the Manager of the Property Department

17.5 Scale of Performance Appraisal Indicators for the Manager of the Fire Department Department Manager Performance Appraisal Indicator Scale

17.6 Performance Appraisal Management Program for Property Personnel

17.7 Performance Appraisal Program for Fire Protection and Security Personnel

Chapter 18 Performance Appraisal for Construction Personnel

18.1 Key Performance Appraisal Indicators for Material Management Department

18.2 Key Performance Appraisal Indicators for Engineering Budget Department

18.3 Key Performance Assessment Indicators of Engineering Management Department

18.4 Performance Assessment Indicator Scale for Manager of Engineering Budget Department

18.5 Performance Assessment Indicator Scale for Manager of Engineering Supervision Department

18.6 Performance Assessment Indicator Scale for Manager of Planning and Design Department

18.7 Performance Assessment Program of Engineering Budget Department

Charter 19 Chapter 19 Performance Appraisal of Investment and Securities Personnel

19.1 Key Performance Appraisal Indicators of Investment Department

19.2 Key Performance Appraisal Indicators of Securities Department

19.3 Key Performance Appraisal Indicators of Financing Department

19.4 Performance Appraisal Indicators of Sales Department Managers Scale

19.5 Performance Appraisal Indicators of Client Managers Scale

20.5 Audit Department Manager Performance Appraisal Indicators Scale

20.6 Asset Management Personnel Performance Appraisal Program

Chapter 21 Administrative and Logistics Personnel Performance Appraisal

21.1 Administrative Department Key Performance Appraisal Indicators

21.2 Legal Department Key Performance Appraisal Indicators

21.3 Logistics Department Manager Performance Appraisal Indicators Scale

21.4 Scale of Performance Assessment Indicators for the Manager of Reception Department

21.5 Performance Assessment Program for Administrative and Logistics Personnel

Chapter 22 Performance Assessment of Human Resources Personnel

22.1 Key Performance Assessment Indicators of the Human Resources Department

22.2 Key Performance Assessment Indicators of the Training and Development Department

22.3 Human Resources Manager Performance Assessment Indicator Scale

22.4 Performance Payroll Manager Performance Assessment Indicator Scale

22.5 Recruitment Effectiveness Evaluation Program

Chapter 23: Hotel and Guesthouse Performance Assessment Program

23.1 Front Office Key Performance Assessment Indicators

23.2 Guest Room Key Performance Assessment Indicators

23.3 Housekeeping Key Performance Assessment Indicators

24.4 Cashier Manager Performance Assessment Indicator Scale

24.5 Loss Prevention Manager Performance Assessment Indicator Scale

24.6 Shopping Mall Supermarket Performance Assessment System

24.7 Shopping Mall Loss Prevention Department Performance Assessment System

Chapter 25: Printing Business Performance Assessment

25.1

25.2 Key Performance Indicators for the Design Department

25.3 Key Performance Indicators for the Production Department

25.4 Performance Indicators for the Manager of the Quality Control Department

25.5 Performance Indicators for the Manager of the Facilities Department

25.6 Performance Indicators for the Manager of the Storage and Transportation Department

25.7 Printing Enterprise Performance Appraisal Management System

25.8 Printing Equipment Management Performance Appraisal System

25.9 Printing Supervisor Performance Appraisal Program

Chapter 26: Performance Appraisal for Real Estate Enterprises

26.1 Key Performance Appraisal Indicators for Investment Department

26.2 Key Performance Appraisal Indicators for Marketing Department

26.3 Key Performance Assessment Indicators of Sales Department

26.4 Performance Assessment Indicator Scale for Project Manager

26.5 Performance Assessment Indicator Scale for Manager of Pricing Department

26.6 Performance Assessment Indicator Scale for Manager of Technology Department

26.7 Performance Assessment Indicator Scale for Manager of Quality Department

26.8 Real Estate Enterprise Performance Appraisal Management System

26.9 Real Estate Project Performance Appraisal Management System

26.10 Real Estate Sales Personnel Performance Appraisal Program

Chapter 27: Performance Appraisal for Property Enterprises

27.1 Key Performance Appraisal Indicators for Engineering Management Department

27.2 Key Performance Appraisal for Environmental Management Department

27.3 Key Performance Assessment Indicators of Order Management Department

27.4 Performance Assessment Indicator Scale for Manager of Quality Management Department

27.5 Performance Assessment Indicator Scale for Manager of Market Development Department

27.6 Performance Assessment System of Property Enterprises

27.7 Performance Management System for Property Personnel

27.8 Star Appraisal Program for Property Personnel

Chapter 28 Performance Appraisal for Electric Power Enterprises

28.1 Key Performance Appraisal Indicators for Production and Operation Departments

28.2 Key Performance Appraisal Indicators for Engineering Management Departments

28.3 Key Performance Appraisal Indicators for Technology Management Departments

28.4 Performance Appraisal for Managers of the Safety Supervision Departments

28.4 Performance Appraisal for Managers of the Safety Monitoring Department Indicator Scale

28.5 Performance Assessment Indicator Scale for Manager of Business Planning Department

28.6 Performance Assessment Indicator Scale for Manager of Marketing Management Department

28.7 Performance Assessment System for Power Generation Enterprises

28.8 Performance Assessment System for Electricity Supply Enterprises

28.9 Performance Assessment Program of the Safety Supervision Department

Page 29 Chapter 29 Coal Enterprise Performance Assessment Program

29.1 Key Performance Assessment Indicators of Comprehensive Planning Department

29.2 Key Performance Assessment Indicators of Production Management Department

29.3 Key Performance Assessment Indicators of Production Dispatch Department

29.4 Key Performance Assessment Indicators of Geodetic Management Department

29.5 Key Performance Assessment Indicators of Coal Quality Management Department Indicators

29.6 Scale of Performance Assessment Indicators for Manager of Technical Management Department

29.7 Scale of Performance Assessment Indicators for Manager of Safety Supervision Department

29.8 Scale of Performance Assessment Indicators for Manager of Marketing Management Department

29.9 Coal Company's Performance Assessment System

29.10 Extractive Team's Performance Assessment System

29.11 Safety Production Responsibility System Appraisal

29.12 Coal Production Management System

30 29.11 Safety Production Responsibility Assessment Program

Chapter 30 Chemical Enterprise Performance Assessment

30.1 Key Performance Assessment Indicators of Production Department

30.2 Key Performance Assessment Indicators of Technical Department

30.3 Key Performance Assessment Indicators of Procurement Department

30.4 Performance Assessment Indicators Scale for the Manager of the Storage and Transportation Department

30.5 Scale of Performance Assessment Indicators for Manager of Equipment Department

30.6 Scale of Performance Assessment Indicators for Manager of Quality Control Department

30.7 Scale of Performance Assessment Indicators for Manager of Safety Department

30.8 Performance Assessment System of Chemical Industry Enterprises

30.9 Performance Assessment System of Production Workshop

30.10 Performance Assessment Programs for All Levels of Personnel in Safety Department

30.10 Performance Appraisal Program

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