Emergency Plan for Hotel Safety (5 general articles)

In study, work or life, some unexpected events will inevitably occur. In order to control the development of accidents, it is essential to make emergency plans in advance. Do you know what kind of emergency plan can really help us? The following is an emergency plan for hotel safety (5 articles in general) carefully compiled by me, for reference only, hoping to help everyone.

Emergency plan for hotel safety 1

1. Parts prone to problems

1. Lobby, front door area

2. Home cooking, Chinese restaurant, banquet hall

3. Bowling, sauna department, beauty salon, educated youth home

4. Parking lot, back door area

2. Security department. Employees should pay close attention to the abnormal situation in the back door, parking lot, sauna department and bowling alley.

2. Pay attention to the young people who come to the hotel in groups (dress, manners, drinking) and find suspicious signs and trouble signs in time.

3. During the inspection, pay attention to whether there are people who drink too much in Chinese restaurants, home-cooked dishes, educated youth homes and bowling alleys. When found, remind the waiter not to sell wine to him in time, and notify the monitoring room at any time if any abnormality is found.

3. Responsibilities of waiters in restaurants and entertainment places

1. Strictly control the drinking amount of guests, and inform the monitoring room (xxx) immediately if they find that they drink too much, and at the same time inform the manager or foreman of the catering department, home-cooked dishes, educated youth home and entertainment department to dissuade the guests and stop selling spirits to them.

2. If you hear or see a fight, hooliganism and the criminal suspect wanted by the public security organ in the investigation report, you should report it to the monitoring room (xxx) in time.

iv. Handling procedures for fighting and hooliganism

1. Alarm: In case of fighting and hooliganism, the attendant on the scene should report to the monitoring room (xxx) in time. The informant should state the location, number of people, nationality, whether the troublemaker carries X or other weapons, and state his name or work number.

2. After receiving the alarm, the attendant in the control room

a. Immediately notify the security supervisor and the foreman to take the walkie-talkie to the scene and report the situation to the control room at any time;

B, immediately notify the manager of the security department, the director of the public security office and the assistant manager of the lobby, and rush to the scene;

C, immediately notify the rest of the security staff to rush to the scene;

D, immediately notify the lobby post, and the staff post security guard will pay close attention to the lobby and staff passage;

E, immediately notify the crime department or the manager of the contractor to rush to the scene.

3. After the manager of the security department, the director of the public security office and the assistant manager of the lobby arrived at the scene, they actively dissuaded them, led the security foreman, team members and the waiter of the crime department, separated the two sides or the perpetrators of the fight, quickly calmed down the incident, and brought the main perpetrators to the public security office to prevent the situation from getting worse. If the troublemaker was found to be carrying X weapons, he should immediately report to the general manager or the general branch secretary, and quickly get in touch with the public security brigade of Changhang Public Security Bureau, asking them to go to the police immediately.

4. After receiving the alarm, the manager of the crime department or the person in charge of the contractor's home cooking restaurant, sauna department, beauty salon, educated youth home and other units should rush to the scene and lead the staff to cooperate with the security department:

A, protect the cashier from transferring the cash to a safe place;

B, protect other guests from the scene;

C, assign special personnel to protect valuables;

D, cooperate with the security guard to separate the two sides of the fight or the perpetrators.

5. The managers, foremen and employees of the departments or contractors at the crime scene have the responsibility to protect the state property and the personal and property safety of the guests, and have the obligation to fight against illegal and criminal acts. Those who turn a blind eye and remain indifferent will be dealt with severely.

6. On the way to the public security room, you should be vigilant and pay attention to find out whether there is any weapon on them. If there is, you should collect it in time to avoid injury or escape.

7. After the public security personnel arrived at the scene, the security department paid attention to protecting the scene, evacuating irrelevant personnel, drawing a cordon, and performing alert inspections. When the left-over items were found during the on-site inspection, the crime department found out whether the facilities and equipment were damaged, the degree and quantity of damage, and the direct economic loss value.

8. In case of serious injury, the manager of the security department should contact the municipal emergency center for rescue according to the instructions of the general manager. In case of death, the public security department will handle it. Emergency plan for hotel safety 2

Food poisoning is mostly caused by improper cleaning of food and drinks, and its poisoning symptoms are more common in acute gastroenteritis symptoms, such as nausea, vomiting, abdominal pain and diarrhea. In order to ensure the personal safety of hotel guests and all staff and prevent food poisoning incidents, the following measures must be taken:

1. Precautions

Purchasing personnel should ensure the good purchase, receiving personnel should ensure the good inspection, warehouse personnel should ensure the good food storage, and chefs should ensure the good production.

II. Emergency Measures

Responsibilities of the discoverer

1. In case of food poisoning, the discoverer should immediately report to the switchboard, explaining his department, name (or job number), location, nationality, number, poisoning degree and symptoms of the food poisoning personnel.

2. The reporter should take care of the poisoned person nearby, don't leave him alone, and don't move anything to protect the scene.

Duty of the operator

1. After receiving the food poisoning report, the operator should ask about the time and place, the number of people poisoned, the degree of poisoning and symptoms, and make records.

2. immediately notify the security manager (or security foreman), the assistant manager of the lobby, and the department manager of the food poisoning place to arrive at the scene.

3. When the general manager informs the emergency center or sends it to the hospital for emergency treatment, he should contact the emergency center or hospital in time to clarify the location, number of poisoned people, degree of poisoning and symptoms.

Responsibilities of Security Department

1. The manager and foreman of Security Department immediately rushed to the scene to protect the scene and control irrelevant personnel to enter and watch.

2. Conduct a preliminary investigation quickly to find out the number of poisoned people, the identity of poisoned people, the degree of poisoning and symptoms, and report to the general manager.

3. When the general manager decides to notify the public security organ, he should contact the public security organ in time and do a good job of assistance and cooperation.

4. Cooperate with the medical staff in the emergency center, go to the hospital with the poisoned person when the situation is serious, and make a record of the visit to the poisoned person in time.

5. If the poisoned person has died, protect the scene and cooperate with the public security personnel and forensic doctors according to the instructions of the general manager.

6. In case of poisoning, we should immediately find and control the suspect and cooperate with the public security personnel to carry out investigation and detection.

responsibilities of the general manager or deputy general manager and assistant to the general manager

1. After hearing the report from the security department, rescue measures should be taken quickly and a decision should be made whether to notify the public security organ.

2. Decide whether to notify the poisoned unit or family members as the case may be.

3. Inform relevant departments to do a good job in the aftermath.

Responsibilities of relevant department managers

L. Strictly carry out all instructions of the general manager on rescue work, and require employees to obey orders and commands.

2. Cooperate with the Security Department to explain to the guests and stabilize their mood.

3. Measures for preventing food poisoning of heads and VIPs

1. Specially-appointed personnel, specially-appointed purchasing personnel, specially-appointed inspection personnel and specially-appointed management personnel shall be adopted.

2. Make and cook by special person.

3. Special person will serve the table.

4, food samples to be investigated. Emergency plan for hotel safety 3

In order to strengthen the emergency response in case of fire in this hotel, clarify the division of responsibilities, handling procedures and relevant requirements, and formulate the emergency plan for fire in this hotel.

I. Organization and its responsibilities

The fire-fighting organization is divided into the chief commander and four working groups, and the specific personnel arrangements and responsibilities are as follows:

(1) The chief commander

The general manager of the hotel is the fire-fighting chief commander, whose main responsibilities are:

1. According to the situation of the fire scene, quickly coordinate the rescue work;

2. Decisively give instructions for emergency handling of unexpected events that have occurred or may occur;

3, according to the actual fire fighting, adjust the rescue plan at any time to minimize the loss as much as possible.

after the public security fire brigade arrives, the commander-in-chief shall hand over the command to the public security fire brigade, and do a good job of assistance and cooperation according to the requirements of the on-site commander of the public security fire brigade.

in the absence of the general manager, the authorized person in charge of fire control work shall take the post; in the absence of the general manager, the highest leader of the unit present shall take the post.

(II) On-site fire fighting action group

The head of the on-site fire fighting action group shall be the head of the security department, and when the head of the security department is not on site, he shall be appointed by the commander in chief. Its main responsibilities are:

1. Immediately report to the public security fire brigade and truthfully report the scope of the fire, the size of the fire, whether there are people trapped, etc.

2. Organize the personnel of the Security Department on duty, voluntary firefighters and employees present at the first time to enable on-site fire-fighting equipment and facilities to save themselves;

3. Pay close attention to the personal safety of the rescuers; In case of great danger, it should be evacuated.

(3) Evacuation guidance group (member)

The leader of the evacuation guidance group is the fire chief,

The volunteer firemen (on-the-job) in each floor are responsible for the evacuation guidance of guest rooms,

The volunteer firemen in the entertainment and ktv areas are responsible for the evacuation guidance in this area,

The departments in the public * * * areas are responsible for their respective service areas, and

The dining area is in front and back of the restaurant.

the administrative office and the logistics office are responsible for the evacuation guidance;

the engineers on duty and the safety personnel on duty in the engineering department are responsible for the evacuation guidance in the underground garage and the engineering equipment room.

Their main responsibilities are:

Evacuate at the safety exits and evacuation corridors according to the division of labor in advance, and guide personnel to evacuate from the nearest safety stairs and passages.

(4) Alert and rescue team (member)

The alert and rescue team is headed by the head of the Security Department, and its members are composed of the Engineering Department and the Human Resources Department. Its main responsibilities are:

Responsible for rescuing people who are inconvenient or injured from the fire scene, assisting the evacuation team to guide and evacuate people, preventing irrelevant people from entering and handling emergencies, maintaining order at the scene, counting people and recording the fire situation.

II. Procedures for fire fighting, evacuation and disposal

(1) Determination and alarm of fire

When the fire control center receives a fire alarm, one of the duty officers should hold a walkie-talkie or inform the safety officer to check the alarm site immediately (the other duty officer is not allowed to leave the fire control room), determine whether it is a false alarm or a fire, and report to the fire control center immediately through the walkie-talkie; When the fire control room receives the alarm notice from the fire detector in the fire control room, the personnel who receive the notice shall immediately go to the scene to check.

after anyone confirms that there is a fire, regardless of the size of the fire, the on-site personnel and the personnel on duty in the fire control room should immediately report to 119. When reporting to the police, the specific address of the unit, the location of the fire floor, what caused the fire, whether there are people trapped and the size of the fire should be stated.

after giving an alarm to the public security fire brigade, the personnel at the fire scene should quickly press the manual alarm button of the automatic fire alarm system or use the existing communication equipment to convey fire information to outsiders such as the fire control room.

(II) Procedures for handling the initial fire

1. Employees near the fire site, as the first fire fighting force, should take the following measures immediately within 1 minutes:

① Take fire fighting equipment nearby to put out the initial fire;

② turn off the power supply in the fire area;

③ Evacuate irrelevant personnel or customers near the fire area; And stabilize the mood of the evacuees and maintain the order at the scene;

④ evacuation guide shall organize personnel evacuation near the safety exit;

⑤ make sure that no one is trapped in the workplace area.

⑥ according to the fire spread, determine whether to lower the fire shutter door;

⑦ always keep in touch with the fire control room.

2. The voluntary fire brigade of the hotel is the second fire fighting force, and should immediately rush to the fire site (generally through the stairs) within 3 minutes after receiving the fire, and take the above measures together with the first fire fighting force to put out the fire and evacuate people in time.

3. The personnel on duty in the fire control center should take the following emergency measures:

① Start the spray pump and fire hydrant pump immediately;

② except for the fire elevator, the elevator in the fire area will be forced to land on the ground floor;

③ cut off the non-fire power supply of the fire floor;

④ always keep in touch with the fire scene to keep abreast of the fighting situation;

⑤ Turn on the fire accident broadcast to switch the audio frequency, and send out the recorded emergency notice, explaining the floor where the fire broke out and the area where the fire spread, so as to stabilize people's mood and inform all customers to evacuate orderly under the guidance of the evacuation guide; And immediately tell the switchboard operator to inform all members of the hotel fire safety management Committee;

⑥ keep all external contacts.

3. Matters needing attention in case of fire

1. After the fire, don't panic, be calm and decisive, and don't scream loudly;

2. Try your best to put out the fire at the beginning to control its spread;

3. Don't stay in dangerous areas; Don't go back to the fire to get the left-behind items;

4. When the power supply is not cut off, don't use water and fire hydrant to put out the fire caused by electricity (dry powder fire extinguisher should be used), so as not to endanger people because of water conduction;

5. Don't use the elevator or enter the escalator room;

6. Don't knock on the window and jump off a building unless you have to;

7. Cover your mouth or nose with wet towels, cuffs, napkins, etc. when you are covered with smoke or have low visibility, and mark the place to lie prone or evacuate to the outside along the wall according to the safety exit instructions;

8. If you are indoors and find smoke coming in through the crack of the door, you should first try it on the door with your hands. If it feels very hot, it means that the door is burning outside, so you can't open the door at this time; If you don't feel hot, you should tentatively open a crack in the door to see the outdoor situation. If you can't escape, you should immediately close the door and take measures to prevent smoke from entering (such as blocking the crack with cloth or towel). If possible, you should constantly splash water on the door, and constantly throw things that are not easy to hurt people in the room out of the window and call the 111 command center by telephone to remind ambulance personnel to rescue;

9. When guiding hotel guests to evacuate, always remember to evacuate from the nearest safety staircase; If the nearest safety stairs are blocked by fire or smoke, take other nearby safety stairs;

11. When evacuating, you should close the passing doors, especially the burning room, to prevent the fire from spreading. Emergency plan for hotel safety 4

First, emergency handling is small.