ktv annual meeting excellent staff speech
KTV is to provide karaoke audio-visual equipment and visual singing space, in the KTV annual meeting when the excellent staff how to speak? Next, I will share with you ktv annual meeting excellent staff speech, I hope to help you!
ktv annual meeting excellent staff speech a:
Dear leaders, colleagues:
Hello!
I am xx, here, we all have the honor to get together, I give you the title of the speech is? The laborer is the most glorious? Thanks to KTV to give me this opportunity, because XXKTV was founded so far to achieve a variety of achievements are XXKTV every employee hard labor crystallization, so I praise labor, praise workers, workers are the most glorious.
I remember when I was in elementary school, the teacher taught a song "laborers are the most glorious", the favorite line? Where is the happy life? To rely on labor to create? At that time I only understood labor simply as? Labor? I was limited to the weekly labor class. Years later, growing up as a member of the millions of workers, only to y appreciate the taste of life, labor is hard, labor is sweat, is laughter, is bitter, is sweet, is to give, is even more happy, there is a labor, there is a harvest. How much you give life to pay for the cultivation, life will return you how much fruit, you will have how much joy and happiness, for the enterprise is also so.
XX every step, there is a new progress, thus forming today's style, these are XX managers at all levels, grass-roots employees of the sweat of the cast, KTV every employee of their own work is very serious to ensure that their work to make every customer satisfaction, it is with this group of excellent laborers, the hotel to go to the present, just all of our KTV staff ** ** with efforts, self-help people heaven and earth. * * * with efforts, self-help God help also, we can certainly move forward, hands are used to labor, labor to help us create a happy life, there are a lot of people rely on their own all the power to struggle, to forge ahead, to create, although there is no sensational feat, there is no prestigious position, they also enjoy the happiness and joy of the labor brought about by the same, and even more fulfilling, because happiness is not just only Happiness is not only related to material things! Workers are glorious, workers are happy, as a member of the XX, we more y appreciate the point!
Our life is precisely because of the existence of laborers, they selflessly dedicate themselves to everything will become beautiful! Occupation is not divided into high and low, but no matter what we do that line, I believe that we and I are y in love with the work we now have, serve others, serve the community, happy every day, as a normal me, a capable me, so that we can adapt to the community, to show their own, really do the strength of the charisma, happy with me, thank you all.
ktv annual meeting excellent staff speech two:Honorable leaders, respected staff friends
Good afternoon everyone! Drums and music, firecrackers sound. On the occasion of the traditional festival of the Chinese nation? Spring Festival is approaching, we are here to get together, the old and welcome the new, *** celebration of the Lunar New Year, *** business development plans, *** talk about a better future. Winter to spring return, the New Year is approaching, here, I would like to represent the Hengda hotel management and I myself, to the year in the work of silent dedication to the development of the hotel to pay the hard work of all the staff, to express my heartfelt thanks and cordial greetings! Everyone worked hard! Thank you! At the same time, to all the hotel staff and their families, and to all the management and staff who have ever struggled in Hengda Hotel and are still struggling in the front line, I would like to wish you a good year! I wish you all a smooth work in the new year, good health, happy life, all the best! 2010, is the tourism hotel industry to undergo a severe test of a year, 2009 began to spread the international financial crisis and the second half of 2010 from the expansion of inflation so that the operation of star-rated hotels have experienced an unprecedented severe test. As a member of the hotel industry, we have also experienced this difficult process. In order to cope with the challenges, we focus on the beginning of the year's work conference put forward the basic idea of the work in 2010, and asked that in the new year, we have to be more enthusiastic, seriously do a good job of every job, down-to-earth to complete every task, in the continuous improvement of their own at the same time, but also to recognize the situation, clear goals, integration of the team, unity and strive to create better results. Over the past year, under the correct guidance of the company's leadership, the hotel up and down, unity and hard work, so that the management of the store's various business management can be run in an orderly manner, and achieved good results, *** create operating income of about XXXX million yuan, realizing profits of about XXX million yuan.
At this time of the old year and welcome the new, it is necessary to review and summarize the work of the past year, achievements, experience and shortcomings, in order to help build on the strengths and avoid shortcomings, and strive to make progress, and strive to create new achievements in 2011.
First, based on Wuxuan, good service based on Wuxuan, as the only XXX four-star tourist hotels, service XX is our job, we have been the core of the work carried out. Whether it is to receive meetings held by the county or various activities held by XXX, we are very serious about the service work. 2010, we closely focus on? In 2010, we focused on the core task of "improving Wuxuan's service work". In 2010, we closely focus on the core task of "good Wuxuan service work" to carry out various tasks, seriously complete the reception tasks, and do a good job of the county party committee and county government's logistical support.
Over the past year, we have received the XX County People's Congress, the CPPCC meeting, XXXX reception and XXXXXX and XXXX meeting, the city's XXXXXXXX meeting and various enterprises and institutions of the annual meeting of several large-scale conference reception work, we attach great importance to and according to the reception specifications for the convening of a special meeting, in order to ensure that the service is considerate, to ensure that safe and reliable, to ensure that the representatives of the principle of satisfaction, arrange the agenda in advance. In order to ensure thoughtful service, safety, reliability and satisfaction of the delegates, we arranged the agenda in advance and made preparations for the reception, which ensured the smooth progress of the meetings and the successful completion of the reception tasks and won wide acclaim from the leaders of the meetings. Due to the good implementation of the reception work, many large-scale conferences in XXX have come to the hotel, bringing considerable economic and social benefits. Second, advancing with the times, enhance the development of the hotel highlights the improvement of the hotel advancing with the times, enhance the development of the hotel leadership team to take the lead in organizing and guiding the management and staff at all levels to seriously study the hotel knowledge, such as through the Municipal Bureau of Tourism to invite experts to the hotel's internal daily training and so on. And combined with the actual situation of the hotel operation, management, service, etc., to keep abreast of the times, improve the quality and change the concept. Survival in the wave of market competition, so that the entire hotel range highlighted a welcome change. The main performance of the hotel in all areas of environmental health and the staff's state of mind is positive. Our general meeting and small meeting repeatedly emphasized that the management and staff should have a sense of urgency, should be motivated, cultivate? The hotel management service is not high-tech. Hotel management services are not high-tech, there is no esoteric knowledge.
The key is the subjective initiative of people, is the state of mind of people, is the hotel's loyalty and dedication, is the management and service connotation of the true meaning of the understanding and its application.
Departments also through the organization of departmental staff. The training exchanges, inspiration and guidance to broaden their horizons, learning and enterprising, unity and cooperation. In the process of completing the hotel's business indicators, management objectives and reception tasks to realize their own value, and feel the joy of life. In some large-scale reception activities, under the example of the head of each department, the department foreman and its staff, overtime, hard work, work prolonged although very tired but always maintain the spirit of invigoration, for the hotel's window image has added luster.
Third, pay close attention to business, promote efficiency pay close attention to business, at the beginning of the year, the hotel has established a ? Continuously improve the economic efficiency of the hotel, and strive to complete the business indicators? The goal. Efficiency is the top priority of our hotel operations, only efficiency up, we can carry out other aspects of work. 2010, we strive to grasp the various aspects of business, in particular, pay close attention to the rooms, catering and KTV three income growth points, and make every effort to promote the business performance to scale new heights.
Fourth, strict management, to create a team of strict management, team building has been one of the important work of our hotel. 2010 we continue to strengthen the team building, from the following aspects to start, and strive to build a strong team
1. Pay close attention to the system of management, to enhance the team's image.
2. Strengthen staff training, improve service quality.
3. To? Security production? As the content, grasp the security work.
V. To reduce consumption as the core, grasp the maintenance work to reduce consumption as the core.
1. In the hotel-wide promotion of? The six management method? The hotel decided to study, in the hotel and various departments of the original management provisions of the implementation of the basis, once again to all employees to put forward? The Six-Period Management Method? Requirements. That is, often classified, often organized, often clean, often maintenance, often standardized, often education.
2. Repair and maintenance: the engineering department of the seven comrades of the hotel's various departments to undertake the repair and maintenance of equipment and facilities, often for the repair of a part of the insistence on working late into the night, sometimes a dry is a whole night. At the same time, they do their own work in mind to have a reasonable arrangement, such as in the winter ahead of the hotel heating equipment for a comprehensive overhaul, refurbishment of the hotel distribution box to replace the meter and so on.
3. Procurement gatekeeper
Procurement Department in the work of efforts to save money, reduce costs, and actively visit the market to consult merchants, and strive to do the comparison of goods, adhere to the same price than the quality of the same quality than the price, strict quality control of goods. Adhere to the principle of system, where the expenditure of a large amount of procurement plans, should be approved by the leadership in advance. Do a good job of budgeting expenses, control of procurement costs.
4. 2010, especially since the second half of this year, edible oil, wine, sugar, rice and noodles, vegetables and fruits, and other types of livelihood food prices rose.
Under the pressure of inflation, the hotel's various raw materials, materials purchasing costs continue to increase, the operating costs suddenly increased. To this end, the hotel set up a price assessment team, timely wedding banquets, zero menu prices and room rates to make adjustments to ensure customer satisfaction in order to ensure that the gross profit margin and average room rates.
Sixth, the principle of lean, good personnel work to the principle of lean.
1. Reasonable organization: According to the spirit of the hotel's administrative meeting, in order to streamline, efficient for the principle of employment, the Human Resources Department at the beginning of the year in the name of the entire staffing of the store on the basis of the hotel leadership, to find the relevant departments to coordinate and require departments to achieve the scientific post to post to set the number.
2. Employee Recruitment: According to the hotel's operational needs, control personnel expenses, adjust the staff structure. Recruitment through the newspaper, online recruitment and other channels, *** counting the recruitment of 100 people.
VII, there are problems 1. The quality of the product is sometimes not stable enough, slow food, local specialties are not enough to develop, can not be introduced in time. 2. Staff mobility, service quality is not stable, the hotel awareness is sometimes weak, guest complaints occur from time to time, from the four-star hotels there is still a gap. 3. The implementation of the rules and regulations is not resolute enough, there is arbitrariness and take care of the phenomenon of appearances. Failure to truly reward hard work and punish laziness. Management system needs to be further improved and refined.
4. High cost
Administrative expenses and non-operating expenses are still high, and there is still room for compression of costs. Need to further strengthen cost accounting, cost savings and efficiency. By reviewing and summarizing the work of the hotel throughout the year, inspire and encourage the whole hotel up and down to enhance self-confidence, invigorate the spirit, carry forward the achievements and rectify the problems. And will develop a new year's management objectives, business targets and work plans to guide the hotel in 2011 and the work of the Department of the comprehensive development and implementation.
VIII, the main work in 2011 2011 mission objectives
plans to achieve business income of XXXX million yuan, plans to achieve net profit of XXX million yuan.
Other economic indicators: room occupancy rate of 70%?80%, the average room price of more than XXX yuan / room, food and beverage gross margin control at 45% -50%; food and beverage, KTV, the rate of fixed compartments and strive to reach more than 80%.
2011 is the hotel to expand another year, is facing new challenges, the key to a new situation, in the new year, we have to refine the hotel's internal strength, and strive to create XXX International Hotel brand! In the new market situation, we will take the following as the key to create a new situation Product, sales, innovation, cost? Under the new market situation, we will take "product, sales, innovation, cost" as the guideline, improve product quality in all aspects, increase sales, strictly control costs, improve economic efficiency, innovate the system, products and marketing methods, and firmly grasp the eternal theme of "innovation". This eternal theme of hotel development, and further realize the quality of the hotel leap. The quality of the product is enhanced.
Finally, I wish our hotel to carry on the past and the future, the past and the future, and create new achievements. I wish you all a smooth work in the new year, good health, family happiness, Happy New Year! Thank you!
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