The field of education is an important place prone to network public opinion crisis. Students are the most active group in Weibo. Teenagers in their student days tend to be single-minded and impulsive. When they encounter setbacks and dissatisfaction with school sports, they often lack rational thinking and are easy to express their opinions on the Internet regardless of the consequences. Due to the special status of the school, all kinds of online speeches and events involving the school are often highly concerned and spread quickly, and are easily influenced and utilized by social factors. If it is not handled in time or improperly, it will adversely affect the reputation and teaching order of educational institutions. For example, events such as "the educational reform storm in Zhuolu, Hebei Province" and "the reduction of public opinion in the college entrance examination" have all set off public opinion storms.

1, early detection, fast reading network-the first time to find educational public opinion events, fast reading online education hotspots, and grasp the students' ideological trends.

In order to find educational public opinion events at the first time, we must use public opinion monitoring system to monitor online media for 24 hours and deal with negative information related to education in time.

2. Early response-responding to public opinion events and correctly guiding students' ideological trends.

Students are the most skilled group to master new social media. On the social network, the forms of deleting posts and suppressing have been unable to adapt to the development of public opinion in the social network era. Only by adopting positive and scientific methods can we effectively guide public opinion and standardize the development and changes of students' thoughts.

In order to guide the development direction of public opinion scientifically, educational institutions need to start from the decision-making level to the operational level. Policymakers formulate public opinion guidance strategies by analyzing the communication channels of public opinion events, the opinions and emotional conditions of netizens, especially students, and the regional heat of events. At the operational level, it is necessary to release correct opinions on major platforms in a short time, guide the trend of public opinion, clarify fallacies to educational audiences, and prevent false news from spreading further.

3. Early reporting-professional analysis and summary of public opinion events.

The educational public opinion solution provided by Duoruike Public Opinion Analysis Station system also includes the public opinion analysis report service created by professional public opinion analysts, which can provide professional public opinion response suggestions and data analysis services for the leaders of educational institutions and provide valuable decision-making reference for the development direction of education. Public opinion reporting can be divided into regular reporting, special reporting and comprehensive reporting services, which can integrate public opinion related to education and bring deeper rational thinking to educational institutions.