Hotel Manager-Basic Knowledge
Unit 1 Hotel Overview (1)
Section 1 Hotel Industry and Hotel Products (2)
I. Concept of Hotel (2)
II. Role of Hotel (3)
III. Hotel Products and Their Features (4)
First The emergence and development of hotel industry in China (11)
The classification and grade of the third Festival Hotel (14)
I. The goal and significance of hotel classification (15)
II. The method of hotel classification (15)
III. The classification of hotel grades (17)
The function and structural layout of the fourth Festival Hotel (22)
III. The function and structural layout of the backstage supply part (29)
Unit 2 Basic theory of hotel management (32)
The first overview of Festival Hotel management (33)
I. Meaning of hotel management (33)
II. Contents of hotel management (36)
second, organizational function (41)
third, command function (42)
fourth, coordination function (43)
fifth, control function (44)
third, theoretical basis of Festival Hotel management (46)
first, scientific management theory (47)
.
Section 1 Professional Ethics and Hotel Professional Ethics (58)
I. Concepts and basic contents of professional ethics (58)
II. Concepts and functions of hotel professional ethics (59)
II. Festival Hotel professional ethics code of conduct (61)
I. Basic knowledge of professional ethics code of conduct (61)
II.
the third Festival Hotel professional ethics evaluation criteria and cultivation methods (62)
I. Cultivation of hotel professional ethics (63)
II. Standards of professional ethics evaluation (64)
III. Methods of professional ethics evaluation (64)
IV. Concepts and methods of cultivating professional ethics (66)
First.
first, the concept of hotel service etiquette (71)
second, the function of hotel service etiquette (71)
second, the dress etiquette of Festival Hotel employees (71)
first, the basic principles of hotel employees' dress (71)
second, the dress etiquette content of hotel employees (72)
third, the dress etiquette of Festival Hotel employees. The grooming of hotel employees (76)
Fourth, the manners and etiquette of Festival Hotel employees (78)
First, the standing posture of hotel employees (78)
Second, the sitting posture of hotel employees (82)
Third, the walking posture of hotel employees (88)
Fourth, the squatting posture of hotel employees (91).
Unit 5 Hotel Service Psychology (111)
First, interpersonal communication psychology in Festival Hotel service (111)
First, several cognitive effects in interpersonal communication (111)
Second, interpersonal communication in hotel service (113)
Second, Festival Hotel guest consumption psychology (117)
First.
third, the guest's consumption motivation (111)
fourth, the guest's consumption decision-making process (112)
third, the necessary psychological and professional qualities of Festival Hotel waiters (114)
first, the connotation and characteristics of hotel services (114)
second, the necessary psychological and professional qualities of hotel waiters (116)
Section 1 Overview of Food Culture (123)
I. Meaning of Food Culture (123)
II. Types of Food Culture in China (123)
III. Characteristics of China Cuisine (126)
IV. Eight Chinese Cuisine (128)
V.
Second, the main cooking techniques (137)
Section III Basic knowledge of wine (138)
First, the classification of wine (138)
Second, fermented wine (139)
Third, distilled wine (143)
Fourth, mixed wine (143).
III. Types of Tea (152)
Unit 7 Hotel-related Management Regulations (156)
Section 1 Star Rating System of Tourist Hotels (157)
I. Overview of Star Rating System of Tourist Hotels (157)
II. Main Contents of Star Rating System of Tourist Hotels (157)
III.
second Festival Hotel public security management laws and regulations (161)
I. Overview of hotel public security management laws and regulations (161)
II. Main contents of hotel public security management (161)
Section III Fire safety management laws and regulations (163)
I. Overview of fire safety management laws and regulations (163) < Fire fighting and rescue management system (164)
IV. Legal responsibilities (165)
Section IV. Health management laws and regulations (165)
I. Overview of health management laws and regulations (165)
II. Health management regulations and legal responsibilities (165)
Section V. Entertainment venue management laws and regulations (167) Concept and characteristics of entertainment places (167)
III. Entertainment place management (168)
Unit 8 Hotel English (172)
First, the organization of Festival Hotel (173)
First, the name of hotel's departments (173) < Related Words)(174)
III. Courteous English)(175)
II. Festival Hotel room keeping management (179)
I. Front Desk Service)(179)
II. Room keeping service. (187)
1. Chinese restaurant service (187)
2. Western restaurant service (189)
3. Bar Service)(191)
Section 4: Recreation management (Health & (192)
1. Fitness Center)(192)
2. Health Club (193)
Hotel Manager-Room Management
1. Introduction to Modern Hotel Management
1. The nature, classification and basics of the hotel industry. Characteristics and tasks of hotel management
3. Modern hotel management
4. Hotel organization setup and mode
5. Features and status and function of guest room products
6. Features, tasks and development trend of guest room management
7. Organization and staffing of guest room management
2. Functional design of guest room products
1. Functional design of guest room floor. Hotel room budget management
1, room budget management content
2, principles and indicators of room budget management
3, room occupancy rate index forecast
4, average room price budget
5, room budget scheme preparation
4, room marketing
1, room commodity marketing
2, room management. Room reservation system setup and reservation classification
2. Room reservation management technology
3. Reservation control and data management
4. International practice of room reservation and settlement of reservation disputes
6. Passenger reception management technology
1. Preparation before check-in
2. Passenger check-in reception management technology
3. Counter room exchange processing and sales skills < Front office guest relations and answering service
1. Guest relations manager and assistant manager in the lobby
2. Concierge luggage service and greeting service
3. Front office business center service management
4. Telephone main computer room service management
8. Guest room floor housekeeping management
1. Floor housekeeping management mode and method
2. Guest room safety and health management. Hygiene management
2. Hotel cotton goods management
3. Laundry washing business management
11. Room equipment and supplies management
2. Room materials and supplies management
11. Room commodity price management
1. Room commodity value composition and price formation
2. Room commodity pricing principles. The formulation and implementation of the actual price of guest room goods
5. Price adjustment of guest room goods and room service management
12. Economic accounting and economic benefits of guest room management
1. Characteristics of guest room economic accounting
2. Contents and methods of guest room economic accounting
3. Analysis of economic activities of guest room management
4. Economic benefits of guest room management
This is a book on hotel guest room management. Of course, there are Hotel Manager-Catering Management and Hotel Manager-Recreation Management. Of course, I hope I can help you, www.gzhedu.com.